Requirements for Domestic and Regional Travel during Covid19 More Details
21 March 2020
Airlink Latest Update – 21 March 2020
Additional Routes Suspended
Reservations & Ticketing & Re-Accommodation Queries
The COVID-19 pandemic which has resulted in the temporary closure of many Private Game Lodges in the Lowveld, Kruger and Botswana combined with travel restrictions to and from Airlink’s important source markets which are under lockdown and travel bans, has resulted in a high number of no shows and substantial decline in demand for air travel.
Airlink will be making additional schedule adjustments further reducing capacity and frequency across its network. These will commence during the week of 23 March 2020. “Whilst we have already implemented numerous schedule changes and suspended several routes, Airlink is still currently servicing more than 35 routes out of our 55 route network, said Airlink Managing Director and Chief Executive, Rodger Foster.
Additional Suspended Routes:
We will temporarily suspend flights between Cape Town – Skukuza, Upington, East London and Maun and from Johannesburg – Nampula as well as from Nelspruit to Vilanculos and Livingstone.
For customers holding tickets for travel between 18 March and 30 September 2020 wishing to make changes to their travel dates, Airlink will facilitate one free date change to their reservation, for new dates of travel between 18 March and 31 December 2020, subject to Airlink’s standard terms, conditions and fare rules.
Reservations & Ticketing Queries:
It is our top priority to assist customers and agents with ticketing, reservation and schedule change queries for travel within 72 hours. We would like to encourage agents and customers to email these queries to [email protected] and not to call the Agent Helpline or Head Office. We assure you that your email will be attended to.
Where possible, we urge all customers to re check their itineraries using the “Manage My Booking” function on the relevant flight booking websites or to contact their booking agents.
If your query does not relate to any of the above, please contact our Head Office on +27 11 451 7300 during offices hours 08h00 – 16h30 for someone to assist you.