LATEST TRAVEL NEWS AND UPDATES
Important Flight Notice
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Important EFT Payment Notice
PayGate has advised that Standard Bank has been re-enabled on SiD. Customers may still encounter issues completing payments for the moment.
We're launching new Lilongwe and Blantyre routes.
We will start operating flights from Johannesburg to Lilongwe on 4 September and to Blantyre on 5 September 2023.
Conditions of Carriage
All Passengers issued with a Ticket for carriage by air on Airlink will have a Contract of Carriage. This Contract gives the Passenger the right to be carried on a flight or series of flights and its terms are governed by:
- The terms and conditions of contract of the Ticket
- These conditions of carriage; and
- The applicable Conventions
1. Definitions & Interpretations
Definitions & Interpretations of this Conditions of Carriage.
Terms & conditions related to Interline Travel, Overriding Law & Air travel during a Pandemic.
3. Tickets & Identification
Terms & conditions related to Period of Validity, Non-use of Ticket, Sequence of Ticket Use, Tax Invoice.
4. Fares, Taxes, Fees & Charges
Terms & conditions related to Fares, Taxes, Fees an Charges, Currency & Fares.
Terms & conditions related to Reservation Requirements, Ticketing time limit, Personal information, Seating, Aircraft, Reconfirmation of flights, Cancellation of flights.
6. Medical & Special Assistance
Terms & conditions related to Passengers with special needs, Emotional support dogs & Unaccompanied minors.
7. Check-In, Flight & Boarding Time Requirements
Terms & conditions related to Check-in, Flight closure times & Boarding.
8 .Refusals & Limitations of Carriage
Terms & conditions related to Reimbursement of costs, Onboard services, Ground Services & Weight limitatations.
9. Flight Schedules
Terms & conditions related to Disruption to Operation, Remedies for Cancellation, Delays, Denied boarding.
Terms & conditions related to all Baggage categories.
Terms & conditions related to Refunds.
12. Conduct Aboard Aircraft
Terms & conditions related to On-board alcohol, Smoking policy & Breach of duty.
13. Services Provided by Third Parties
Terms & conditions related to surface carriage or other services (for example, ground transfer, hotel reservation or accommodation or car rental) arranged by the Airline.
14. Travel Documents, Customs & Security Inspections
Terms & conditions related to Refusal of entry, Fines, detention costs and other charges, Confiscated travel documents, Custom & Security inspections.
15. Successive Airlines
Where the Passengers carriage is to be performed by the Airline and other Airlines in succession under one Ticket, or a conjunction Ticket, it is likely to be regarded as a single operation for the purposes of the Warsaw Convention and the Montreal Convention. Please see Clause 16.2 (Scope Of Liability).
16. Liability for Damage
Terms & conditions related to Scope of liability, General limitation, Death or injury of passengers & Advice to international Passengers on limitation of liability.
Download the FlyAirlink app
Ranked as South Africa's Most Punctual Airline.