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Conditions of Carriage
All Passengers issued with a Ticket for carriage by air on Airlink will have a Contract of Carriage. This Contract gives the Passenger the right to be carried on a flight or series of flights and its terms are governed by:
- The terms and conditions of contract of the Ticket
- These conditions of carriage; and
- The applicable Conventions
1. Definitions & Interpretations
Definitions & Interpretations of this Conditions of Carriage.
2. Applicability
Terms & conditions related to Interline Travel, Overriding Law & Air travel during a Pandemic.
3. Tickets & Identification
Terms & conditions related to Period of Validity, Non-use of Ticket, Sequence of Ticket Use, Tax Invoice.
4. Fares, Taxes, Fees & Charges
Terms & conditions related to Fares, Taxes, Fees an Charges, Currency & Fares.
5. Reservations
Terms & conditions related to Reservation Requirements, Ticketing time limit, Personal information, Seating, Aircraft, Reconfirmation of flights, Cancellation of flights.
6. Medical & Special Assistance
Terms & conditions related to Passengers with special needs, Emotional support dogs & Unaccompanied minors.
7. Check-In, Flight & Boarding Time Requirements
Terms & conditions related to Check-in, Flight closure times & Boarding.
9. Flight Schedules
Terms & conditions related to Disruption to Operation, Remedies for Cancellation, Delays, Denied boarding.
10. Baggage
Terms & conditions related to all Baggage categories.
11. Refunds
Terms & conditions related to Refunds.
12. Conduct Aboard Aircraft
Terms & conditions related to On-board alcohol, Smoking policy & Breach of duty.
13. Services Provided by Third Parties
Terms & conditions related to surface carriage or other services (for example, ground transfer, hotel reservation or accommodation or car rental) arranged by the Airline.
14. Travel Documents, Customs & Security Inspections
Terms & conditions related to Refusal of entry, Fines, detention costs and other charges, Confiscated travel documents, Custom & Security inspections.
15. Successive Airlines
Where the Passengers carriage is to be performed by the Airline and other Airlines in succession under one Ticket, or a conjunction Ticket, it is likely to be regarded as a single operation for the purposes of the Warsaw Convention and the Montreal Convention. Please see Clause 16.2 (Scope Of Liability).
OTP
Ranked as South Africa's Most Punctual Airline.
