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LATEST UPDATE - More Details

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LATEST UPDATE - More Details

LATEST TRAVEL NEWS AND UPDATES

5 June 2026 - Uganda and Congo Travel Advisory

In response to the recent Ebola Virus Disease (EVD) outbreaks reported in the Democratic Republic of Congo (DRC) and Uganda, the Ministry of Health wishes to inform the public, travelers, and all stakeholders, that Botswana has intensified screening protocols at all Points of Entry (PoEs), including airports and land borders. This precautionary measure is being implemented to protect the health and safety of all citizens and residents of Botswana, as well as to prevent the importation of the virus. The intervention will also help ensure early detection and containment of any potential cases.

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25 May 2026 – Zanzibar

Customers travelling to Zanzibar, Tanzania, are advised to take note of a Travel Advisory issued by the Zanzibar Ministry of Health, effective from 21 May 2026. This follows the recent Ebola virus outbreaks in the Democratic Republic of Congo and Uganda and applies at all ports of entry, including airports and seaports.

Read More

Zimbabwe Immigration Update

Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html

Read More

Special Assistance Requests

Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.

Read More

Book a Single Through-Fare Ticket to Avoid Delays

All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.

Read More

LATEST UPDATE - More Details

Info Icon

LATEST UPDATE - More Details

LATEST TRAVEL NEWS AND UPDATES

5 June 2026 - Uganda and Congo Travel Advisory

In response to the recent Ebola Virus Disease (EVD) outbreaks reported in the Democratic Republic of Congo (DRC) and Uganda, the Ministry of Health wishes to inform the public, travelers, and all stakeholders, that Botswana has intensified screening protocols at all Points of Entry (PoEs), including airports and land borders. This precautionary measure is being implemented to protect the health and safety of all citizens and residents of Botswana, as well as to prevent the importation of the virus. The intervention will also help ensure early detection and containment of any potential cases.

Read More

25 May 2026 – Zanzibar

Customers travelling to Zanzibar, Tanzania, are advised to take note of a Travel Advisory issued by the Zanzibar Ministry of Health, effective from 21 May 2026. This follows the recent Ebola virus outbreaks in the Democratic Republic of Congo and Uganda and applies at all ports of entry, including airports and seaports.

Read More

Zimbabwe Immigration Update

Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html

Read More

Special Assistance Requests

Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.

Read More

Book a Single Through-Fare Ticket to Avoid Delays

All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.

Read More

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Airlink Connect

AIRLINK CONNECT



 What is NDC?

New Distribution Capability (NDC) is an IATA-defined standard specifically designed for the aviation industry for the development and market adoption of a new XML-based communication standard, which enhances the interaction directly between airlines and Trade partners.

 

The Benefits of NDC:

NDC replaces the outdated EDIFACT protocol that was designed and created in the 1980s with a more modern XML standard, which enhances Airlink’s ability to share all of its content with Trade Partners.

This content will be presented in a rich format, which facilitates vastly improved shopping, booking, and upsell opportunities for Agents. Agents will be able to provide personalised offers to their customers should they wish to do so. This will include fares, discounts, and ancillary service combinations that can be tailored according to the agent’s and their customers’ requirements.


Additionally, IATA NDC enables the delivery of richer content, such as high-resolution images, detailed destination guides, and immersive videos, enhancing the booking experience.

 

Access to Airlink NDC Content:

Airlink has implemented IATA standard NDC which offers full servicing capabilities to agents. We have completed the development and implementation of NDC with various aggregators, including an option to connect via NDC API and a partner portal for ease of access. 

The links below can be used to facilitate any of the above-mentioned access to Airlink NDC content for IATA accredited travel agencies only:

Approved Aggregator Partners

These are certified third-party technology providers who facilitate seamless access to NDC content, enabling enhanced booking experiences and richer product offerings across multiple channels.

SELECT

Airlink Partner Portal (SPRK)

Airlink’s NDC Partner Portal offers approved partners secure access to NDC content and support tools to streamline connectivity and enhance the booking experience.

SELECT

Direct Connect via NDC API

These are approved intermediaries that provide NDC-capable API technology to travel agencies, enabling seamless access to airline content and enhanced booking capabilities.

SELECT

Frequently Asked Questions (Aggregator Dependent)

What forms of payment are available on the Airlink NDC channel?
• Credit card, Cash, and EasyPay.
What ticket stock will be available to agents using the Airlink NDC channel?
• All tickets will be on IATA’s neutral ticket stock.
How will order cancellations be processed?
• Same-day cancellations, the ticket will be voided on the first issue. • Next-day cancellations can be refunded as per fare rules or placed on hold as per ticket validity.
How will refunds be processed in the Airlink NDC Channel?
• Voluntary refunds of ticketed orders can be automatically cancelled and refunded on NDC platform following the cancellation of orders as per fare rules. • Other refund scenarios such as involuntary cancellations or ad-hoc refund cases requiring an authority waiver will follow the normal refund application process via BSPLink and ARC as outlined in the Airlink Refund Policy.
Can Agents book multi-city journeys?
• Multi-city segments can be created including open-jaw bookings.
Can Agents create group bookings?
• Currently the creation of group bookings is not possible via the NDC Channel.
What agent sales reporting is available?
• Sales reports will be provided through BSP and ARC settlement reports.
Can Skybucks redemption bookings be created in the NDC channel?
• Redemption bookings are not possible on the NDC channel. However, agents do have the capability to add a Skybucks member number to the customer’s booking.
How will the passenger no-show process be handled?
• Airlink’s standard no-show policy will apply, failure to cancel a flight at least one (1) hour prior to the scheduled departure time will be a "no-show" and the Ticket flight coupon will be forfeited. • Refund applications for suspended tickets due to no-show must be submitted via BSPLink or ARC for processing of any refundable unused airport taxes, in accordance with Airlink Refund Policy.
Can a ticket be voided without cancelling the booking?
• No, a ticket is automatically voided when an order is cancelled on the day of creation.
Which Markets are available for the NDC programme?
• The Airlink NDC channel will only be available via our NDC Aggregator partners in BSP / ARC markets where Airlink participate in BSP / ARC Markets.
What are the contact details and operating hours for NDC Airlink Call Centre?
• NDCDesk@flyairlink.com or +2711 451 7300. • 05:00-21:00 daily.

For additional information, please contact the NDC Call Centre by email at NDCDesk@flyairlink.com .

Airlink Connect – NDC / Distribution and FAQs

Read More about the Airlink Connect.

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