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LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details

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LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details

LATEST TRAVEL NEWS AND UPDATES

Zimbabwe Immigration Update

Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html

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Special Assistance Requests

Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.

Read More

Book a Single Through-Fare Ticket to Avoid Delays

All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.

Read More

LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details

Info Icon

LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details

LATEST TRAVEL NEWS AND UPDATES

Zimbabwe Immigration Update

Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html

Read More

Special Assistance Requests

Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.

Read More

Book a Single Through-Fare Ticket to Avoid Delays

All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.

Read More

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Airlink Connect

AIRLINK CONNECT


 

What is NDC?


 

New Distribution Capability (NDC) is an IATA-defined standard specifically designed for the aviation industry for the development and market adoption of a new XML-based communication standard, which enhances the interaction directly between airlines and Trade partners.


 

The benefits of NDC:

NDC replaces the outdated EDIFACT protocol that was designed and created in the 1980s with a more modern XML standard, which enhances Airlink’s ability to share all of its content with Trade Partners.

This content will be presented in a rich format, which facilitates vastly improved shopping, booking, and upsell opportunities for Agents. Agents will be able to provide personalised offers to their customers should they wish to do so. This will include fares, discounts, and ancillary service combinations that can be tailored according to the agent’s and their customers’ requirements.


Additionally, IATA NDC enables the delivery of richer content, such as high-resolution images, detailed destination guides, and immersive videos, enhancing the booking experience.

Approved Aggregator Partners

These are certified third-party technology providers who facilitate seamless access to NDC content, enabling enhanced booking experiences and richer product offerings across multiple channels.

SELECT

Airlink Partner Portal

Airlink’s NDC Partner Portal offers approved partners secure access to NDC content and support tools to streamline connectivity and enhance the booking experience.

SELECT

Direct Connect via NDC API

These are approved intermediaries that provide NDC-capable API technology to travel agencies, enabling seamless access to airline content and enhanced booking capabilities.

SELECT

Frequently Asked Questions

What forms of payment are available on the Airlink NDC channel?
The Travel Sellers may use any of the approved forms of payment as approved by Airlink via BSP and/or ARC settlements.
What ticket stock will be available to agents using the Airlink NDC channel?
Once the order is ticketed, a travel information notification will be sent to the contact details contained within the booking. All ticketing will be via BSP and/or ARC on neutral ticketing stock. Airlink’s standard Ticket Time Limits will apply to all orders placed.
How will order cancellations be processed?
Same-day cancellations on the first issue only, will be voided. Next-day cancellations will be refunded as per fare rules.
How will refunds be processed in the Airlink NDC Channel?
The refunding of ticketed orders will automatically be refunded to the original form of payment following the cancellation of orders as per fare rules.
Can Agents book multi-city journeys?
Up to four (4) multi-city segments can be created including open-jaw bookings.
Can Agents create group bookings?
Currently the creation of group bookings is not possible via the NDC Channel.
What agent sales reporting is available?
All sales reporting will be provided via BSP and/or ARC.
Can Skybucks redemption bookings be created in the NDC channel?
Redemption bookings are not possible in the NDC channel. However, agents do have the capability to add a Skybucks member number to the customer’s booking during the prime booking flow.
How will the passenger no-show process be handled?
Airlink’s standard no-show policy will apply.
Can a ticket be voided without cancelling the booking?
No, a ticket is automatically voided when an order is cancelled on the day of creation.

For additional information, please contact the NDC Call Centre by email at NDCDesk@flyairlink.com .

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