Important: Beware of fraudulent calls about the FlyAirlink App. - More Details
Important: Beware of fraudulent calls about the FlyAirlink App. - More Details
LATEST TRAVEL NEWS AND UPDATES
28 September 2026 - Important: Beware of fraudulent calls about the FlyAirlink App.
We are aware of individuals contacting customers by phone requesting them to download the new FlyAirlink app and provide personal information or submit documents. For additional information, please select the button below.
Read MoreOctober 2026 - Important Travel Information: Zanzibar (ZNZ)
Passengers travelling to Zanzibar are required to complete the online Health Surveillance Form before arrival. Please complete the form online via the Zanzibar Health Surveillance Portal before travelling to Zanzibar to ensure compliance with the entry requirements.
Read MoreBooking Cancellations
For cancellations, please contact our reservations department on e-ticketing@flyairlink.com or call +27 11 451 7300 option 1.
Read More20 July 2026 - Port Health Portal
From 1 July 2026, all travellers entering or leaving South Africa from DRC or Uganda must complete the mandatory Port Health Traveller Declaration online within 24 hours of travel. Submit your declaration before departure via the Port Health portal to avoid delays at the port of entry.
Read More2 July 2026 - Mandatory Self-Screening for Travellers Entering Zambia
Effective July 2026, mandatory traveller self-screening will be required for all persons entering Zambia through designated Points of Entry to support early detection and response to potential public health threats.
Read More29 June 2026 - Travel Advisory Amid Disruptions
We'd like to advise passengers to plan for possible traffic and flight disruptions on Tuesday, 30 June 2026.
Read More5 June 2026 - Uganda and Congo Travel Advisory
In response to the recent Ebola Virus Disease (EVD) outbreaks reported in the Democratic Republic of Congo (DRC) and Uganda, the Ministry of Health wishes to inform the public, travelers, and all stakeholders, that Botswana has intensified screening protocols at all Points of Entry (PoEs), including airports and land borders.
Read More25 May 2026 – Zanzibar
Customers travelling to Zanzibar, Tanzania, are advised to take note of a Travel Advisory issued by the Zanzibar Ministry of Health, effective from 21 May 2026. This follows the recent Ebola virus outbreaks in the Democratic Republic of Congo and Uganda and applies at all ports of entry, including airports and seaports.
Read MoreZimbabwe Immigration Update
Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html
Read MoreSpecial Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
Read MoreBook a Single Through-Fare Ticket to Avoid Delays
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Read More
Important: Beware of fraudulent calls about the FlyAirlink App. - More Details
Important: Beware of fraudulent calls about the FlyAirlink App. - More Details
LATEST TRAVEL NEWS AND UPDATES
28 September 2026 - Important: Beware of fraudulent calls about the FlyAirlink App.
We are aware of individuals contacting customers by phone requesting them to download the new FlyAirlink app and provide personal information or submit documents. For additional information, please select the button below.
Read MoreOctober 2026 - Important Travel Information: Zanzibar (ZNZ)
Passengers travelling to Zanzibar are required to complete the online Health Surveillance Form before arrival. Please complete the form online via the Zanzibar Health Surveillance Portal before travelling to Zanzibar to ensure compliance with the entry requirements.
Read MoreBooking Cancellations
For cancellations, please contact our reservations department on e-ticketing@flyairlink.com or call +27 11 451 7300 option 1.
Read More20 July 2026 - Port Health Portal
From 1 July 2026, all travellers entering or leaving South Africa from DRC or Uganda must complete the mandatory Port Health Traveller Declaration online within 24 hours of travel. Submit your declaration before departure via the Port Health portal to avoid delays at the port of entry.
Read More2 July 2026 - Mandatory Self-Screening for Travellers Entering Zambia
Effective July 2026, mandatory traveller self-screening will be required for all persons entering Zambia through designated Points of Entry to support early detection and response to potential public health threats.
Read More29 June 2026 - Travel Advisory Amid Disruptions
We'd like to advise passengers to plan for possible traffic and flight disruptions on Tuesday, 30 June 2026.
Read More5 June 2026 - Uganda and Congo Travel Advisory
In response to the recent Ebola Virus Disease (EVD) outbreaks reported in the Democratic Republic of Congo (DRC) and Uganda, the Ministry of Health wishes to inform the public, travelers, and all stakeholders, that Botswana has intensified screening protocols at all Points of Entry (PoEs), including airports and land borders.
Read More25 May 2026 – Zanzibar
Customers travelling to Zanzibar, Tanzania, are advised to take note of a Travel Advisory issued by the Zanzibar Ministry of Health, effective from 21 May 2026. This follows the recent Ebola virus outbreaks in the Democratic Republic of Congo and Uganda and applies at all ports of entry, including airports and seaports.
Read MoreZimbabwe Immigration Update
Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html
Read MoreSpecial Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
Read MoreBook a Single Through-Fare Ticket to Avoid Delays
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Read MoreChoose Preferences
AIRLINK CONNECT
What is NDC?
New Distribution Capability (NDC) is an IATA-defined standard, specifically designed for the aviation industry for the development and market adoption of a new XML-based communication standard, which enhances direct interaction between airlines and trade partners.
The Benefits of NDC:
NDC replaces the outdated EDIFACT protocol that was designed and created in the 1980s with a more modern XML standard, which enhances Airlink's ability to share all of its content with trade partners.
This content will be presented in a rich format, which facilitates vastly improved shopping, booking, and upsell opportunities for agents. Agents will be able to provide personalised offers to their customers should they wish to do so. These offers will include fares, discounts, and ancillary service combinations that can be tailored according to agents' and their customers' requirements.
Additionally, IATA NDC enables the delivery of richer content, such as high-resolution images, detailed destination guides, and immersive videos, enhancing the booking experience.
Access to Airlink NDC Content:
Airlink has implemented the IATA NDC standard, which offers full servicing capabilities to agents. We have completed the development and implementation of NDC with various aggregators, including an option to connect via the NDC API and a partner portal for ease of access.
The links below provide access to Airlink NDC content through the channels mentioned above, for IATA-accredited travel agencies only:
Approved Aggregator Partners
These are certified third-party technology providers who facilitate seamless access to NDC content, enabling enhanced booking experiences and richer product offerings across multiple channels.
SELECT
Airlink Partner Portal (SPRK)
Airlink’s NDC Partner Portal offers approved partners secure access to NDC content and support tools to streamline connectivity and enhance the booking experience.
SELECT
Direct Connect via NDC API
These are approved intermediaries that provide NDC-capable API technology to travel agencies, enabling seamless access to airline content and enhanced booking capabilities.
SELECTFrequently Asked Questions (Aggregator Dependent)
• For next-day cancellations, tickets can be refunded in accordance with fare rules or placed on hold in accordance with ticket validity.
• Other refund scenarios such as involuntary cancellations or ad hoc refund cases requiring an authority waiver will follow the normal refund application process via BSPLink and ARC as outlined in the Airlink Refund Policy.
1. Select Check-In and proceed to Self-Service Check-In.
2. Retrieve the reservation using the booking reference and the passenger’s surname.
3. Follow the on-screen prompts to complete the cancelation process
• Refund applications for tickets suspended due to a no-show must be submitted via BSPLink or ARC for processing of any refundable unused airport taxes, in accordance with the Airlink Refund Policy.
• 05:00-21:00 daily (ZA time).
For additional information, please contact the NDC Call Centre by email at NDCDesk@flyairlink.com .