IMPORTANT TRAVEL INFORMATION

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Cookie Policy

By using Flyairlink.com, our mobile applications and/or our mobile websites (“the Platforms”) you agree and consent that we, and in some cases third parties, can store and access cookies, IP addresses and use other tracking technology methods to enable Platform functionality, collect aggregated data about your website usage, improve your online experience and manage and tailor our advertising and service communications with you. You have the ability to accept or decline cookies, however, if you choose to do so, this may affect your use of our Platforms and your ability to access and use the services made available thereon. This policy, and our privacy statement, only cover our use of cookies, not the use thereof by any third parties. Please refer to the relevant sections in the policy for more information about what cookies are, the tracking technology we use, and how we use them.

A cookie is a small file that is placed and stored on your browser or device by a Platform. Cookies allow a Platform owner to distinguish the activities carried out from your device from other users of that Platform. Each Platform can send its own cookie to your browser or device, if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Platform to access the cookies it has already sent to you, not the cookies sent to you by other Platforms.

Our Platforms use different types of cookies. Session cookies exist just for your session on our Platform and persistent cookies exist for a period of time after your visit. First party cookies are cookies set by our Platforms and third party cookies are set by third party platforms. We utilise session and persistent cookies, as well as first and third party cookies on our Platforms.

We also use these cookies for different purposes. For example, we use some cookies to provide a seamless service when you use our booking engine or where you don't complete a booking, so we can inform you of this and provide assistance. Cookies are also used to improve our use of advertising to make it more relevant to you. To assist you in understanding how we use these cookies, we've provided a more detailed explanation below of the types of cookies we use, categorised by purpose.

Essential Cookies - these cookies are essential for the operation of our Platforms. They include, for example, cookies that enable you to log into secure areas of our Platforms, progress or complete a booking or make use of other online services we provide. If you disable these cookies, you may not be able to use our Platforms and the services provided thereon fully or at all.

Analytical/performance cookies – these allow us to count the number of visitors and to see how they move around our Platforms. We aggregate this data and analyse it to improve the way our Platforms work and to enhance the user experience, for example, by improving the Platform’s layout. We only use trusted third party analytics providers’ tools to enable this analysis.

Cookies for streamlining and enhancing your experience are often referred to as functional cookies - these are used to recognise you when you return to our Platforms, enabling us to recall your preferences, for example, your choice of language and region and personalise our content for you.

Advertising cookies - these cookies record your visit to our Platforms, the pages you have visited and actions you have taken. We will use this information to make our advertising displayed on other platforms you visit (by third party advertising providers) more relevant to you. By allowing cookies on our Platforms, you authorise us to share this information with third parties for this purpose, for example, we may serve you a relevant advertisement based on your browsing history with our Platforms. You also authorise us to use third party cookies so we can personalise our advertisements to you and to help us analyse our customers' behaviour. Our third party advertising providers set anonymous cookies on other websites that we advertise on. If you receive one of those cookies, we may then use it to identify you as having visited that site if you later visit our Platforms. We then personalise our advertisements to you based on this information.

You may refuse to accept cookies by altering the settings on your internet browser. Please note though, that if you delete or disable your cookies:

  • Some areas of our Platforms may not function or be accessible.
  • We will no longer automatically recognise that you have agreed to our privacy statement, cookies policy and website terms and conditions and will ask for confirmation of this along with your language and country preferences.
  • Your opt-out preferences can be removed, so you may need to opt out again.

For further information about how to disable cookies, please refer to your browser ‘help’ section or see www.allaboutcookies.org.

Online behavioural advertising (also known as interest-based advertising) is a way of serving advertisements on the websites you visit and making them more relevant to you and your interests.

Shared interests are grouped together based upon previous web browsing activity and web users are then served advertising which matches their shared interests. In this way, advertising can be made as relevant and useful as possible. Relevant ads can also be delivered based upon the website content you have just been viewing. This is known as ‘retargeting’.

For more information refer to http://www.youronlinechoices.com/uk/

There are a number of sites which can help you opt out of online behavioural advertising from the third party advertising agencies that operate online behavioural advertising for website publishers.

These include http://www.youronlinechoices.com/uk/ and http://www.networkadvertising.org/choices.

Please note that opting out of online behavioural advertising using those services:

  • does not mean that the advertising of Airlink (Pty) Limited products and services on our own Platforms will stop being personalised to your interests
  • may not stop all online behavioural advertising because it only applies to those third party advertising agencies that have signed up to those services
  • does not mean that there will be no more advertising on our Platforms or other websites you access. However, the advertising that you do see is likely to be less relevant to your interests

Our Platforms use Google Analytics, a web analytics service provided by Google, Inc. (“Google”).

Google Analytics uses cookies, which are text files placed on your computer, to help our Platforms analyse how users use the site. The information generated by the cookie about your use of our Platforms (including your IP address) will be transmitted to and stored by Google on servers in the United States. In order to comply with applicable laws and regulations, in case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the United States. On behalf of the website provider, Google will use this information for the purpose of evaluating your use of the Platform compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of our Platforms.

Furthermore you can prevent Google’s collection and use of data (such as cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout/

Further information concerning Google’s terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html

or at https://www.google.de/intl/en_uk/policies/

This table below details some examples of the different cookies that our Platforms use. The table sets out information explaining the type of cookies and describes its use.