Requirements for Domestic and Regional Travel during Covid19 More Details
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Baggage Queries
Additional baggage policies, missing baggage, and transporting special goods.
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Assisted Passengers
Passengers with disability, unaccompanied children, incapacitated persons & pregnant women.
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Special Equipment
Musical instruments, sporting and photographic equipment and other special equipment policies.
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Unaccompanied Minors
Policies for safe travel of unaccompanied minors travelling without a guardian.
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Firearms & Ammunition
Guidelines and regulations for carriage procedures, handlings and transportation of firearms.
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Customer Service
The Customer Care team handle all complaints and compliments.
Tel: (011) 451 7300 - Select (Option 5)
Email: [email protected]
Hours: Monday to Friday (08H00 to 16H30)
To make a new booking, change, cancel, make payment, name change or need assistance with a web related booking:
Tel: (011) 451 7300 - Select (Option 1) or email: [email protected]
Hours: Monday to Friday (07H30 to 17H00) OR
After Hours, Weekends & Public Holidays - email: [email protected]
For queries related to refunds:
Tel: (011) 451 7300 - Select Option 3
Email: [email protected]
For any special assistance, including wheelchairs, meet and assist, unaccompanied minors, pets and sporting equipment such as golf bags, we require 3 working days’ notice.
Tel: (011) 451 7300 - Select Option 2
Email: [email protected]
Travel agents who require assistance can contact Airlink Revenue Control Team:
Tel: +27 11 451 7350
Email: [email protected]
Monday to Friday 7:30 - 5:00pm
After hours & Weekends from 07:30 - 20:00
Website
www.airlinkcargo.co.za
Contact Us
Email: [email protected]
Tel: (010) 880-3631 / (010) 880-3632 / (010) 880-3633