Passengers may experience payment difficulties when booking flights that are originating from Malawi. More Details
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Check-in Information
Information for hassle-free online and mobile check-in.
Baggage Queries
Additional baggage policies, missing baggage, and transporting special goods.
Assisted Passengers
Passengers with disability, unaccompanied children, incapacitated persons & pregnant women.
Special Equipment
Musical instruments, sporting and photographic equipment and other special equipment policies.
Pets & Live Animals
Guidelines and regulations for safe transportation of live animals.
Unaccompanied Minors
Policies for safe travel of unaccompanied minors travelling without a guardian.
Firearms & Ammunition
Guidelines and regulations for carriage procedures, handlings and transportation of firearms.
Need Help? - Frequently Asked Questions
FAQ's about check-in & boarding, bookings and more.
Customer Service
The Customer Care team handle all complaints and compliments.
Tel: (011) 451 7300 - Select Option 2
Email: [email protected]
Hours: Monday to Friday (07h30 to 17h00)
To make a new booking, change, cancel, make payment, name change or need assistance with a web related booking:
Tel: (011) 451 7300 - Select Option 1 or email: [email protected]
Hours: 7 days a week from 05:00 to 21:00
For queries related to refunds:
Tel: 011 451 7550
Email: [email protected]
For any special assistance, including wheelchairs, meet and assist, unaccompanied minors, pets and sporting equipment such as golf bags, we require 3 working days’ notice.
Tel: (011) 451 7300 - Select Option 1
Email: [email protected]
Travel agents who require assistance can contact Airlink Revenue Control Team:
Tel: +27 11 451 7300 Select Option 1
Email: [email protected]
Hours: 7 days a week from 05:30 to 21:00
Website
www.airlinkcargo.co.za
Contact Us
Email: [email protected].
Tel: (010) 880-3631 / (010) 880-3632 / (010) 880-3633
OTP
Ranked as South Africa's Most Punctual Airline.
