LATEST TRAVEL NEWS AND UPDATES
Travel to Malawi
Passengers may experience payment difficulties when booking flights that are originating from Malawi. We are actively working on a solution internally. We encourage all customers who require flights originating from Malawi to contact a GSA (General Sales Agent) or Travel Agent.
Important Flight Notice
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Important EFT Payment Notice
PayGate has advised that Standard Bank has been re-enabled on SiD. Customers may still encounter issues completing payments for the moment.
We're launching new Lilongwe and Blantyre routes.
We will start operating flights from Johannesburg to Lilongwe on 4 September and to Blantyre on 5 September 2023.
General Baggage Information
Customers who require assistance with damaged, lost or delayed baggage can contact Airlink Baggage Dept on:
Tel. +27 11 390 9872
Hand & Cabin Baggage
The size of one carry on item shall not exceed the overall dimensions of 115cm.
Checked or Hold Baggage
The general free baggage allowance on Airlink flights is 20 kg in Economy Class and 30 kg in Business Class per adult passenger.
Liquid, Aerosols & Gels
LAGs stands for Liquid, Aerosols and Gels and refers to new International safety regulations that limit the quantity of these items allowed in your hand luggage on international flights.
Special Equipment & Baggage Categories
Read our size and weight limits as well as specific guidelines for special baggage items.
Angling, Non-motorised Bicycle, Cricket, Golf, Hiking, Horse Riding, Hunting Weapons.
Firearms & Ammunition
Read our guidelines for Firearms and Ammunition
Passenger Property Claim
View & Download the Passenger Property Claim
Frequently Asked Questions - Baggage
Each passenger booked on an Airlink flight is entitled to a free baggage allowance of 20 kg in *Economy Class and 30 kg in Business Class. Infants are permitted 10kg each, regardless of class of travel. For more information relating to the allocated baggage allowance on Airlink flights, please visit the following link: Checked Baggage.
* Airlink permits a free baggage allowance of 30kg in Economy class and 40kg in Business class on the following routings only: Between South Africa and Ndola, Lusaka, Bulawayo, Luanda and Between South Africa and Harare excluding the direct flights between Durban and Harare.
Yes, each passenger may carry without additional charges hand baggage suitable for placement in the closed overhead rack or under the passenger`s seat.
Maximum dimensions for one piece are (H) 56cm + (W) 36 cm + (L) 23cm and maximum weight 8kg. The size of one carry on item shall not exceed the overall dimensions of 115cm.
The standard allowance per class for domestic and international/regional flights is:
Business Class: 2 Pieces plus 1 slimline laptop bag
Economy Class: 1 Piece plus 1 slimline laptop bag
Handbags are considered as part of a female’s wardrobe and not as hand baggage.
Airlink Domestic flights within South Africa: For Checked Baggage, Sporting Equipment and Domestic Pets the charge is ZAR35.00 per kilogram plus 15% VAT.
Airlink Regional flights: For Checked Baggage, a flat amount is payable according to the applicable route. Click herefor more information.
All excess baggage purchases are non-refundable regardless of whether the excess baggage charges have been utilized or not.
Airlink may refuse to carry as baggage:
Any item reasonably considered to be prohibited or unsuitable for carriage because of its size, shape, weight, content, character, for safety or operational reasons, the comfort of other passengers or which are fragile or perishable having regard to, amongst other things, the type of aircraft being used. Information about unacceptable items is available from us or our authorized agents upon request.
Items of which the carriage is prohibited by the applicable laws, regulations or orders of any state to be flown from or to. Airlink may refuse the acceptance of baggage for carriage unless it is in reasonable condition as well as properly and securely packed in suitable containers.
Conditions of Carriage
Terms & conditions related to all Baggage categories.
View & Download the Baggage Policy
Download the FlyAirlink app
Ranked as South Africa's Most Punctual Airline.