IMPORTANT TRAVEL INFORMATION

Requirements for Domestic and Regional Travel during Covid19 More Details

Unaccompanied Minors

An unaccompanied minor is a child (five (5) to eleven (11) years of age) on the date the flight commences who is travelling without the supervision of a parent or guardian who is aged sixteen (16) years or older who will be responsible for the safety of the child / children.

Children under five (5) years of age will not be permitted to travel alone. A young Passenger is a child who is at least twelve (12) years old, but under sixteen (16) years of age.

For the purpose of fares, any Passenger between the ages of twelve (12) to sixteen (16) is considered an adult, therefore no special handling is required unless requested by the parent.

  • Prior authorisation from Airlink must be obtained.
  • Reservations for unaccompanied minors cannot be booked online. Please contact the Airlink Revenue Control office +27 11 4517300 or +27 11 4517350 from Monday to Friday 07h30 – 17h00 and must be done no later than three (3) Business Days prior to departure. For flights over a weekend, as well as Monday, the cut-off for the necessary arrangements for special assistance must be no later than 15h00 on the Friday prior to the Passenger’s flight.
  • Unaccompanied minors should reach their destination before 20h00 for all direct flights, in cases where connecting flights are applicable it is not mandatory. Connecting flights may not be on the next day.
  • Unaccompanied minors must be in possession of written consent (see reverse of last coupon of unaccompanied minor booklet) from their parent or guardians.
  • The unaccompanied child shall be escorted to the airport check-in desk for the check-in procedure by a parent or guardian responsible for the unaccompanied child who remains in the airport with an allocated member of the Airline’s staff until the unaccompanied child has boarded the aircraft and it has departed from the airport.
  • The parent or guardian responsible for the unaccompanied child is required to provide information to the Airline that the unaccompanied child will be met at the destination airport or Stopover airport by another parent or guardian responsible for the child (with full details of that person’s identity) and into whose custody the child can be delivered.
  • The child Passenger shall have a confirmed reservation for the flight and it is not reasonably anticipated by the Airline that the flight will terminate at a place other than its destination or make an unexpected stop at any other place due to weather or other operational conditions.

 

  • For safety and security reasons, Airlink reserves the right to refuse travel if the child is not booked as an unaccompanied minor.
  • Please ensure the check-in times are adhered to.
  • For Regional flights, please ensure that the necessary documentation is completed and in order.
  • At the check-in counter an Airlink representative will escort your child through the respective Security checkpoints / Passport control right until the Passenger door to the aircraft and handed to the flight cabin attendant.
  • Parents / guardians should remain at the airport until the flight takes off.

 

  • Before the flight, the cabin crew will be notified of your child’s name, age and any special requirements. They will regularly check that your child is comfortable and entertained throughout the flight.

  • Upon landing, your child will be introduced to an Airlink / handling agent host, who will escort them through airport immigration (international flights only) to arrivals and personally hand them to the parent or guardian. This person must carry proof of identification. Kindly ensure that the appointed guardian is not late, causing unnecessary distress to the child.

 

  • At transit stops, your child will always remain in the care of the ground staff.

 

  • Should you need to change your child’s travel plans, inform Airlink at any time before or during the trip as restrictions do apply to some airfares. There are also restrictions on the number of unaccompanied children that are permitted on each flight. Please check that the request for travel as an unaccompanied minor is transferred to the new flight.

 

We will do our best to ensure that your child has a pleasant journey from start to finish. Below are a few things that you can do to make it easier.

  • Make sure your child knows who is to meet them upon arrival at their destination.Explain the importance of their Passport and Tickets, and ensure that they can recognise both.The Unaccompanied Minor identification lanyard cannot be removed as it is a form of classification.
  • Children must not leave the aircraft unattended, and must wait for the cabin crew’s assistance before they exit the plane.

Frequently Asked Questions - Unaccompanied Minors

Reservations for unaccompanied minors cannot be booked online. Please contact the Airlink Revenue Control office +27 11 4517300 or +27 11 4517350 from Monday to Friday 07h30 – 17h00 and must be done no later than three (3) Business Days prior to departure. For flights over a weekend, as well as Monday, the cut-off for the necessary arrangements for special assistance must be no later than 15h00 on the Friday prior to the Passenger’s flight.

An unaccompanied minor is a child (five (5) to eleven (11) years of age) on the date the flight commences who is travelling without the supervision of a parent or guardian who is aged sixteen (16) years or older who will be responsible for the safety of the child / children.

Yes, unaccompanied minors should reach their destination before 20h00 for all direct flights, in cases where connecting flights are applicable it is not mandatory. Connecting flights may not be on the next day.

Conditions of Carriage

View the latest information relating to travelling unaccompanied minors in the Conditions of Carriage.