LATEST TRAVEL NEWS AND UPDATES
Spreading our wings to Nairobi
We are spreading our wings with a new daily Johannesburg-Nairobi service, which will see it become the first private sector airline to offer flights on the route from 24 April 2023. We will provide much-needed competition and additional choices for business and leisure travellers. Kenya becomes the 15th country in Airlink’s comprehensive sub-Saharan route network and its third in East Africa. The service will be operated with Airlink’s comfortable and efficient state-of-the-art 98-seat Embraer E190 jetliners.
Flights to Madagascar Resume
The resumption of flights linking Johannesburg with Antananarivo follows the lifting of Madagascar’s COVID-19 travel restrictions and its subsequent ban on air services to and from South Africa.
Departing South Africa
Travellers departing South Africa to a regional destination are required to confirm the regulations with the relevant authorities prior to departure.
Consumer Protection Act
Airlink is bound by the provisions of the Consumer Protection Act, 68 of 2008
The South African airline industry is in the process of drafting an Industry Code of Conduct for the Consumer Protection Act. The Code is currently being considered by the relevant industry bodies in consultation with the Department of Trade and Industry and will be published on this website on completion.
Airlink manages an internal complaints resolution system through which we endeavour to reply to our passengers’ complaints and / or concerns within five (5) business days and provide a substantive response within 28 days.
How to Resolve your Complaint
In the event that you have made a reservation on an Airlink flight through an independent travel agent, please contact the agent first. Please remember to have all relevant documentation in support of your claim available;
In the event that you wish to raise a complaint directly with Airlink or are not satisfied with the advice provided by an independent travel agent please contact the Airlink Customer Care Centre at:
or submit your claim in writing, together with supporting documentation to the following e-mail address:
or alternatively use our feedback form to submit you complaint.
Should your complaint not be resolved to your satisfaction or we have failed to respond to your complaint in a timeous manner, please submit your complaint to the Consumer Protection Commissioner.
NCC Call Center: 012 428 7000 Monday - Friday: (8:30 to 17:00)
Building C - South African Bureau of Standards Campus (SABS)
01 Dr. Lategan Road,
Consumer Protection Act
Download a PDF copy of the Consumer Protection Act.
Download the FlyAirlink app
Download the app to conveniently plan, book and manage your flights on your mobile device from anywhere, any-time.
Ranked as South Africa's Most Punctual Airline.