LATEST TRAVEL NEWS AND UPDATES
Travel to Malawi
Passengers may experience payment difficulties when booking flights that are originating from Malawi. We are actively working on a solution internally. We encourage all customers who require flights originating from Malawi to contact a GSA (General Sales Agent) or Travel Agent.
Important Flight Notice
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Important EFT Payment Notice
PayGate has advised that Standard Bank has been re-enabled on SiD. Customers may still encounter issues completing payments for the moment.
We're launching new Lilongwe and Blantyre routes.
We will start operating flights from Johannesburg to Lilongwe on 4 September and to Blantyre on 5 September 2023.
Consumer Protection Act
Airlink is bound by the provisions of the Consumer Protection Act, 68 of 2008
The South African airline industry is in the process of drafting an Industry Code of Conduct for the Consumer Protection Act. The Code is currently being considered by the relevant industry bodies in consultation with the Department of Trade and Industry and will be published on this website on completion.
Airlink manages an internal complaints resolution system through which we endeavour to reply to our passengers’ complaints and / or concerns within five (5) business days and provide a substantive response within 28 days.
How to Resolve your Complaint
In the event that you have made a reservation on an Airlink flight through an independent travel agent, please contact the agent first. Please remember to have all relevant documentation in support of your claim available;
In the event that you wish to raise a complaint directly with Airlink or are not satisfied with the advice provided by an independent travel agent please contact the Airlink Customer Care Centre at:
or submit your claim in writing, together with supporting documentation to the following e-mail address:
or alternatively use our feedback form to submit you complaint.
Should your complaint not be resolved to your satisfaction or we have failed to respond to your complaint in a timeous manner, please submit your complaint to the Consumer Protection Commissioner.
NCC Call Center: 012 428 7000 Monday - Friday: (8:30 to 17:00)
Building C - South African Bureau of Standards Campus (SABS)
01 Dr. Lategan Road,
Consumer Protection Act
Download a PDF copy of the Consumer Protection Act.
Download the FlyAirlink app
Ranked as South Africa's Most Punctual Airline.