LATEST TRAVEL NEWS AND UPDATES
Spreading our wings to Nairobi
We are spreading our wings with a new daily Johannesburg-Nairobi service, which will see it become the first private sector airline to offer flights on the route from 24 April 2023. We will provide much-needed competition and additional choices for business and leisure travellers. Kenya becomes the 15th country in Airlink’s comprehensive sub-Saharan route network and its third in East Africa. The service will be operated with Airlink’s comfortable and efficient state-of-the-art 98-seat Embraer E190 jetliners.
Flights to Madagascar Resume
The resumption of flights linking Johannesburg with Antananarivo follows the lifting of Madagascar’s COVID-19 travel restrictions and its subsequent ban on air services to and from South Africa.
Departing South Africa
Travellers departing South Africa to a regional destination are required to confirm the regulations with the relevant authorities prior to departure.
Need Help? - Frequently Asked Questions
For bookings made directly through an Airlink booking office, please complete the pre-formatted page here: https://www.flyairlink.com/tax-invoice
If you have booked through a Travel Agent, please contact your Travel Agent directly to obtain a tax invoice.
A maximum mass of 10kg of perishable goods may be included in the free baggage allowance. Due to its perishable nature, it will be carried at the passenger`s own risk and will not be accepted on Airlink regional flights. Each regional country that Airlink operates to has strict import and export regulations, so perishable items of any nature will only be acceptable as manifested cargo.
Lost property is managed by our Baggage department who can be contacted on +27 11 390 9872 or [email protected]
Due to the vast volume of refund requests coming through, the processing time may take up to four months from date of submission. Every effort will be made to process refunds as quickly as possible.
Please send your refund request to [email protected] along with the relevant documentation.
For general queries, please contact the Airlink Reservations Support desk on +27 11 451 7300 select option 1 or [email protected], alternatively contact the Customer Care Team on [email protected] or on +27 11 451 7300 select option 2.
Additional baggage can be purchased online when making your booking on www.FlyAirlink.com
You can contact our Baggage Department whom monitors lost property on +27 11 390 9872
Check-in and Boarding
Passengers must present themselves for check-in at the designated check-in counter no later than the time stipulated below before the scheduled departure time of the flight as indicated on the Passenger's Ticket.
Domestic: Two (2) hours.
International / Regional: Three (3) hours.
Passengers that check-in must report directly to the boarding gates within the times stipulated below. Failure to do so will result in the Passenger and their Checked Baggage being offloaded from the flight and will be deemed a “no-show” and the Ticket flight coupon will be forfeited. The Airline will not be liable for any loss or expense incurred due to the Passenger’s failure to comply with this provision.
Domestic: Boarding closes fifteen (15) minutes prior to the scheduled departure time.
International / Regional: Boarding closes twenty (20) minutes prior to the scheduled departure time.
- If you booked through a travel agent, for rebooking or further assistance kindly contact your travel agent.
- If you booked directly on the Airlink website, Contact the Airlink Reservations Support desk on +27 11 451 7300 select option 1 or [email protected], alternatively changes can be made on our website here
For further assistance kindly contact:
- the nearest Airlink Ticketing office
- Airlink Head Office Tel +27 11 451 7300 and select the relevant applicable menu option for further assistance
- E-mail [email protected] for ticketing related queries
Tickets can be transferred to another Passenger and any error in the name or spelling of the name will mean that the ticket will have to be reissued and an administration fee will be charged for the same booking class. Children and infant discount applies. The charge amount varies for each country where the change is being made.
E-mail Airlink for the applicable name change fee [email protected]
This will not affect your booking as the information will be verified at the check-in counters on your day of travel.
You can select your seat preference when you check-in online 24 hours prior to your flight’s departure. Alternatively, seat preferences can be allocated when managing your booking on the following link: Manage My Booking
Passengers who fail to present themselves for a flight without advising the Airline in advance, no later than one (1) hour prior to the scheduled departure time will be a "no-show" and the Ticket flight coupon will be forfeited.
The same will apply if the Passenger does not present themselves for a flight, be it at the check-in counter for the check-in procedure or the boarding gate for the boarding procedure prior to departure. It is the Passenger’s responsibility to familiarize themselves with the terms and conditions of the fare and the Airline does not accept any responsibility for the Passenger’s failure to do so.
If you purchased your ticket through a travel agent, please contact your agent for further assistance.
Download the FlyAirlink app
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Ranked as South Africa's Most Punctual Airline.