Requirements for Domestic and Regional Travel during Covid19 More Details

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  • Check-in Information

    Check-in Information

    Information for hassle-free online and mobile check-in.

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  • Baggage Queries

    Baggage Queries

    Additional baggage policies, missing baggage, and transporting special goods.

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  • Assisted Passengers

    Assisted Passengers

    Passengers with disability, unaccompanied children, incapacitated persons & pregnant women.

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Special Equipment

Musical instruments, sporting and photographic equipment and other special equipment policies.

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 Special Equipment
  • Pets & Live Animals

    Pets & Live Animals

    Guidelines and regulations for safe transportation of live animals.

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  • Unaccompanied Minors

    Unaccompanied Minors

    Policies for safe travel of unaccompanied minors travelling without a guardian.

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  • Firearms & Ammunition

    Firearms & Ammunition

    Guidelines and regulations for carriage procedures, handlings and transportation of firearms.

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Airlink FAQs

Need Help? - Frequently Asked Questions

FAQ's about check-in & boarding, bookings and more.

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Customer Service

The Customer Care team handle all complaints and compliments.
Tel: (011) 451 7300 - Select (Option 5)
Email: [email protected]
Hours: Monday to Friday (08H00 to 16H30)

To make a new booking, change, cancel, make payment, name change or need assistance with a web related booking:
Tel: (011) 451 7300 - Select (Option 1) or email: [email protected]
Hours: Monday to Friday (07H30 to 17H00) OR
After Hours, Weekends & Public Holidays - email: [email protected]

For queries related to refunds:
Tel: (011) 451 7300 - Select Option 3
Email: [email protected]

For any special assistance, including wheelchairs, meet and assist, unaccompanied minors, pets and sporting equipment such as golf bags, we require 3 working days’ notice.
Tel: (011) 451 7300 - Select Option 2
Email: [email protected]

Travel agents who require assistance can contact Airlink Revenue Control Team:
Tel: +27 11 451 7350
Email: [email protected]

Monday to Friday 7:30 - 5:00pm
After hours & Weekends from 07:30 - 20:00


Contact Us
Email: [email protected]
Tel: (010) 880-3631 / (010) 880-3632 / (010) 880-3633

Branch Contacts

Click here to view our global Airlink branch contacts.