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Consumer Protection Act

Airlink is bound by the provisions of the Consumer Protection Act, 68 of 2008

The South African airline industry is in the process of drafting an Industry Code of Conduct for the Consumer Protection Act. The Code is currently being considered by the relevant industry bodies in consultation with the Department of Trade and Industry and will be published on this website on completion.

Airlink manages an internal complaints resolution system through which we endeavour to reply to our passengers’ complaints and / or concerns within five (5) business days and provide a substantive response within 28 days.

How to Resolve your Complaint

In the event that you have made a reservation on an Airlink flight through an independent travel agent, please contact the agent first. Please remember to have all relevant documentation in support of your claim available;

In the event that you wish to raise a complaint directly with Airlink or are not satisfied with the advice provided by an independent travel agent please contact the Airlink Customer Care Centre at:

Tel:+27 11 451 7300

or submit your claim in writing, together with supporting documentation to the following e-mail address:

[email protected]

or alternatively use our feedback form to submit you complaint.

Should your complaint not be resolved to your satisfaction or we have failed to respond to your complaint in a timeous manner, please submit your complaint to the Consumer Protection Commissioner.

Contact Details
Tel: +27 861 266 786

Physical Address:
c/o the Department of Trade and Industry
77 Meintjies street

Postal Address:
Private Bag X84

Consumer Protection Act

Download a PDF copy of the Consumer Protection Act.