Customer Complaints Page

𝟭𝟬 𝗝𝘂𝗻𝗲 𝟮𝟬𝟮𝟱 - Flooding in Mthatha.

Flooding in and around the airport has disrupted flight operations to and from Mthatha.

Mozambique Implements ETA

Register online for Electronic Travel Authorisation 48 hours before travel to Mozambique. Learn more about eligible countries and requirements.

Special Assistance Requests

Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.

Botswana (MoH) Launches Pathogen Monitoring at SSKIA

The Botswana Ministry of Health (MoH) has launched a pathogen (disease causing micro-organisms) monitoring programme in Botswana. This programme includes sample collection from international arriving travellers and aircraft wastewater at Sir Seretse Khama International Airport (SSKIA). The voluntary collection of samples will take place in the International Arrivals Hall, commencing on Monday 16 September 2024 until the end of the year.

Flights on schedule after fire damages Skukuza Airport Terminal roof

Passengers travelling to Skukuza, please note that Airlink has set up temporary arrival and departure facilities as a contingency measure at Skukuza Airport to minimize any disruptions to normal airport services, following recent fire damage to the terminal roof. We apologise for any inconvenience and thank you for your understanding.

Tax Invoicing requests to be sent to taxinvoices@flyairlink.com

We are aware of issues being reported by some customers trying to generate a tax invoice on the website. We are working to rectify this as and ask that you email your request to taxinvoices@flyairlink.com in the interim. Please include your details so that our teams can assist and process the required tax invoice on your behalf.

Important Customer Notice: Delays expected at OR Tambo Immigration.

Airlink customers travelling through OR Tambo International Airport in Johannesburg are advised to allow for additional processing times at immigration points for both departing and arriving flights. This is as a result of the new Biometric Movement Control System (BMCS) implemented by the Department of Home Affairs (DHA) and Border Management Agency (BMA) at immigration and emigration areas, which is currently experiencing delays, resulting in longer queues during peak times. This may also affect international arrivals, baggage collection, and potentially lead to missed connecting flights. We recommend that travellers proceed to the immigration area immediately after check in to minimise lengthy waiting times. We apologise for any inconvenience that may be experienced.

Important Flight Notice

All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.

Important Payment Notification

Effective Tuesday 05 March 2024, Airlink will be accepting USD card sales in Malawi. All Visa, Mastercard, and AMEX cards are now active for customer and agent sales for all tickets booked and sold within Malawi.

Experiencing issues with online check-in?

If you are experiencing issues with checking in on the website, you may use the mobile app to check-in. You can download the Airlink Mobile App below:

Flights to Angola

Flights to Botswana

Flights to Democratic Republic of the Congo

Flights to Kenya

Flights to Lesotho

Flights to Madagascar

Flights to Malawi

Flights to Mozambique

Flights to Namibia

St Helena

Flights to Eswatini (Swaziland)

Flights to Tanzania

Flights to Zambia

Flights to Zimbabwe

Flights to South Africa

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