We are committed to protecting your privacy and complying with applicable data protection and privacy laws. This privacy statement tells you about our online collection and use of data. The terms of this statement apply to Flyairlink.com, our mobile applications and/or our mobile websites (“the Platforms”) and to the services which we offer through them and are further subject to our Terms & Conditions of Use, unless different terms are specified in a form or contract provided to you by SA Airlink (either online or offline).
Please review this privacy statement before using our Platforms . If you do not agree with this privacy statement, do not use the Platforms. By using our Platforms, you (i) understand and agree to be bound by the terms of this statement, and (ii) expressly consent to us collecting, using, storing or otherwise processing your personal information as set out in this statement, for the purposes indicated herein.
Information collection and use
We take our responsibilities regarding the protection and processing of personal information very seriously. To protect your privacy, we follow certain basic principles in accordance with global best practices relating to customer privacy and data protection. This privacy statement explains how we use personal information that we may obtain about you.
Why do we need your personal information?
When you use services provided on our Platforms you will be asked to provide certain information such as your name, contact details, and/or credit card details. We will store this information securely and hold it on safeguarded computers or otherwise. Personal information collected by us may be stored and processed in South Africa or any other country in which we or our service providers or agents maintain facilities, and by using our Platforms , the Solutions and our services, you consent to any such transfer of information outside of your country.
We may use your information in the following ways:
• To fulfil our agreement with you and to provide the requested services, and all ancillary services thereto, to you, including processing your flight, sending you your itinerary, or contacting you if there is a problem with your reservation;
• To answer any queries which you may send to us by e-mail;
• For crime prevention and detection;
• To operate and improve our Platforms;
• For direct communication and marketing purposes, as set out in detail below; and
• For any purposes deemed necessary or required by Airlink to enforce the Terms & Conditions of Use and other terms or conditions applicable to any portion of our Platforms.
We may send transaction-related communications such as welcome letters, billing reminders, and purchase confirmations. We may also send you newsletters or marketing communications to inform you of new products or services or other information that may be of interest. If you do not wish to receive marketing communications, you should follow the “unsubscribe” instructions included within each communication.
We need to know the names of all passengers travelling. If you are booking a flight on behalf of someone else, you must obtain their consent to use their personal information. By disclosing their personal information to us, you warrant that you have obtained their consent to do so and that you have the necessary authority to act on their behalf, and indemnify us against any claims resulting from the unauthorised use or disclosure of their personal information.
Who do we share your information with?
You expressly consent to us sharing your personal information as follows:
• to trustworthy third parties that we use for the provision or fulfilment of certain services, such as enabling our customers to book hotels, chauffeurs, hire cars, onward flights or other services quickly and easily;
• to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
• to customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries;
• to third party organizations involved in credit card authorization or to otherwise ensure completion of the transactions conducted on our Platforms;
• if we have a duty to do so or if the law allows us to do so;
• to our employees and agents to do any of the above on our behalf, now or in the future.
If you choose not to provide certain personal information we request, you will still be able to visit our Platforms but you may be unable to access or use certain options or services.
We will take appropriate steps to protect the personal information you share with us. We have implemented appropriate technology and security features to safeguard the privacy of your personal information. However, we cannot accept any liability whatsoever for any unauthorised access or loss of personal information despite our best endeavours.
Personal Information Preferences
We respect your right to make choices about the use and disclosure of your personal information. If at any time you decide that you do not want to receive marketing communications from us, please let us know by sending an e-mail to email@example.com.
If you choose not to receive marketing communications, please be advised that you may continue to receive transactional or account communications (e.g., confirmation e-mails and account statements), where applicable.
Our Platforms may use "cookies" so we can better serve you with customized information when you return to our Website. Cookies are identifiers which a Website can send to your browser to facilitate your next visit to our Website. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it.
Our Platforms may contain links to other Websites. Please be aware that we are not responsible for the privacy practices of Websites not operated by us. We encourage you to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies solely to information collected by our Platforms. .
Correction/updating of personal information
If your personal information changes, or if you no longer desire our service, we will provide a way to correct, update or remove your personal information provided to us. You warrant that: (i) any personal information that you provide to us through our Platforms shall be and remain complete, accurate and correct, (ii) you will keep us informed of any changes in such personal information, and (iii) you will provide us with any reasonable assistance that we may require in order to enable us to comply with our obligations under applicable privacy laws, and you indemnify us against and hold us harmless from any claim, damages, penalty or fine as a result of a breach of any of these warranties.
If you would like to correct/update your personal information You can write to us at any time to amend the details of the personal information we may hold about you at the follow address:
Data Protection Manager
PO Box 7529,
Please quote your name and address and a brief description of the information you want to amend to enable us to more readily locate your data. We will take all reasonable steps to confirm your identity before amending and/or providing you with details of any personal information we may hold about you. We may charge a fee to cover the reasonable administration costs involved.
Notice to European Users
If you would like to exercise any of your data protection rights (including the right to have your personal information deleted), please contact us at InformationOfficer@flyairlink.com.