LATEST UPDATE - Travel Advisory More Details
LATEST UPDATE - Travel Advisory More Details
Airlink is pleased to advise that St Helena Airport has regained Category 6 accreditation for its firefighting capabilities following extensive repairs and successful commissioning tests, accepted by the independent regulator, ASSI. We are working closely with the airport authorities to restart scheduled services to and from St Helena Island, with the first flight planned for Tuesday, 17 February, subject to favourable weather conditions. Please note that tickets will not be sold for the flights on 17 or 21 February. Customers who are already booked on these specific flights should travel as normal. Remaining seats will be prioritised for repatriation and allocated based on length of delay. Solomons will contact affected customers directly. We kindly ask that customers do not contact Airlink or the airport regarding these allocations. Bookings for Tuesday, 24 February and beyond will reopen in due course. Airlink thanks customers for their patience and understanding during this period and looks forward to resuming normal operations.
Read MoreDue to Tropical Cyclone Gezani impacting the Mozambican coast, Airlink has suspended all flights to and from Beira and Vilankulos for today, with possible disruptions over the coming days, as these conditions affect safe operations. For assistance, please contact the Airlink Reservations Support Desk on +27 (0)11 451 7300, selecting Option 1, or your travel agent. Further updates will be shared as they become available.
Read MoreAirlink regrets to advise of the cancellation of all flight operations to and from St Helena Island with immediate effect due to operational challenges at St Helena Airport. Customers requiring assistance with booking changes should contact the Airlink Reservations office between 05h00 and 21h00 daily at +27 (0)11 451-7300, selecting Option 1, or their travel agencies. For more information on the challenges at St Helena Airport, please follow this link: http://www.sainthelena.gov.sh/st-helena-resilience-forumโฆ Airlink apologises for any inconvenience caused due to circumstances beyond our control. Updates will be provided as information becomes available.
Read MoreFrequent flyer details cannot be manually added during booking at this time. However, they can be added after the booking is completed via Manage My Booking. Alternatively, you may sign in to your Skybucks profile to book, or contact the Skybucks Team or Reservations for assistance on 011 451 7300.
Airlink has this morning resumed flights to and from Hoedspruit in Limpopo. However, this is subject to the local weather and conditions on the ground remaining favourable for flights. For updates on the status of flights, please check the Flight Info section on the website, Mobile App or contact your travel agent.
Airlink has suspended all flights to and from Hoedspruit in Limpopo due to severe floods, which have left many roads impassable and restricted access to the airport, which serves communities in the area as well as the nearby Kruger National Park and surrounding lodges and resorts. Flights will resume as soon as the relevant authorities declare it safe for the airport to resume operations. We are in constant liaison with local stakeholders, including SANParks and the various private lodges in the area, to assist passengers who are stranded at those destinations. Customers who are booked to fly to or from Hoedspruit this week will be updated as the situation evolves.
Airlink advises customers that flights this afternoon and evening are delayed due to air traffic control constraints at Johannesburgโs O.R. Tambo International Airport. The disruptions are caused by ATNS staffing shortages and the suspension or expiry of certain instrument flight procedures. These issues have led to departure delays, airspace restrictions, and some flight diversions, impacting the overall schedule. Airlink is working to recover operations and minimise delays. Updates will be shared via Airlinkโs app, social media, and airport information screens.
Read MorePassengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html
Read MorePassengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
Read MoreAll international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Read MoreLATEST UPDATE - Travel Advisory More Details
LATEST UPDATE - Travel Advisory More Details
Airlink is pleased to advise that St Helena Airport has regained Category 6 accreditation for its firefighting capabilities following extensive repairs and successful commissioning tests, accepted by the independent regulator, ASSI. We are working closely with the airport authorities to restart scheduled services to and from St Helena Island, with the first flight planned for Tuesday, 17 February, subject to favourable weather conditions. Please note that tickets will not be sold for the flights on 17 or 21 February. Customers who are already booked on these specific flights should travel as normal. Remaining seats will be prioritised for repatriation and allocated based on length of delay. Solomons will contact affected customers directly. We kindly ask that customers do not contact Airlink or the airport regarding these allocations. Bookings for Tuesday, 24 February and beyond will reopen in due course. Airlink thanks customers for their patience and understanding during this period and looks forward to resuming normal operations.
Read MoreDue to Tropical Cyclone Gezani impacting the Mozambican coast, Airlink has suspended all flights to and from Beira and Vilankulos for today, with possible disruptions over the coming days, as these conditions affect safe operations. For assistance, please contact the Airlink Reservations Support Desk on +27 (0)11 451 7300, selecting Option 1, or your travel agent. Further updates will be shared as they become available.
Read MoreAirlink regrets to advise of the cancellation of all flight operations to and from St Helena Island with immediate effect due to operational challenges at St Helena Airport. Customers requiring assistance with booking changes should contact the Airlink Reservations office between 05h00 and 21h00 daily at +27 (0)11 451-7300, selecting Option 1, or their travel agencies. For more information on the challenges at St Helena Airport, please follow this link: http://www.sainthelena.gov.sh/st-helena-resilience-forumโฆ Airlink apologises for any inconvenience caused due to circumstances beyond our control. Updates will be provided as information becomes available.
Read MoreFrequent flyer details cannot be manually added during booking at this time. However, they can be added after the booking is completed via Manage My Booking. Alternatively, you may sign in to your Skybucks profile to book, or contact the Skybucks Team or Reservations for assistance on 011 451 7300.
Airlink has this morning resumed flights to and from Hoedspruit in Limpopo. However, this is subject to the local weather and conditions on the ground remaining favourable for flights. For updates on the status of flights, please check the Flight Info section on the website, Mobile App or contact your travel agent.
Airlink has suspended all flights to and from Hoedspruit in Limpopo due to severe floods, which have left many roads impassable and restricted access to the airport, which serves communities in the area as well as the nearby Kruger National Park and surrounding lodges and resorts. Flights will resume as soon as the relevant authorities declare it safe for the airport to resume operations. We are in constant liaison with local stakeholders, including SANParks and the various private lodges in the area, to assist passengers who are stranded at those destinations. Customers who are booked to fly to or from Hoedspruit this week will be updated as the situation evolves.
Airlink advises customers that flights this afternoon and evening are delayed due to air traffic control constraints at Johannesburgโs O.R. Tambo International Airport. The disruptions are caused by ATNS staffing shortages and the suspension or expiry of certain instrument flight procedures. These issues have led to departure delays, airspace restrictions, and some flight diversions, impacting the overall schedule. Airlink is working to recover operations and minimise delays. Updates will be shared via Airlinkโs app, social media, and airport information screens.
Read MorePassengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html
Read MorePassengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
Read MoreAll international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Read More
07 January 2025, Johannesburg - Airlink regrets to announce the cancellation of todayโs flights to and from Nampula in Mozambique.
Affected customers will be given a full refund or re-routed via Maputo, Beira or Vilanculos.
The decision to cancel todayโs operations to Nampula follows a claim for damages instituted in Mozambique Court application by two Mozambican passengers, who were offloaded from an Airlink flight in Johannesburg, South Africa on 7 December 2024, for unruly and threatening behaviour. The instituting of the claim was accompanied by a Court application in Mozambique to have Airlinkโs aircraft seized in Mozambique pending the outcome of the claim.
Airlink will continue to monitor the situation.
The incident in Johannesburg that led to the passengersโ offloading (and the voluntary disembarkation of their accompanying family members) was handled in accordance with South Africaโs civil aviation regulations. As required by law, the incident was reported at the time to the relevant authorities, including the South African Civil Aviation Authority.
On 28 December 2024, a Mozambique Court, on an ex-party basis granted the applicants an interim order to seize at least three Airlink aircraft, with a hearing set down for mid-January 2025. However, on the same day Mozambique court officials attempted to seize an Airlink aircraft at Nampula Airport but were unsuccessful.
Airlink has appointed legal counsel in Mozambique to establish its rights under Mozambican law to stop the Court Orderโs execution. This is on the basis that the seizure of any aircraft operated by Airlink would be unlawful for various reasons, including that:
โขโ โ By solemn commitment by the State of Mozambique to various international conventions, Mozambique Courts do not have jurisdiction to seize or arrest foreign registered aircraft as security for civil claims
โขโ โ Airlink is not cited in the Court Order
โขโ โ The Court Order was obtained without a statement of claim being served on Airlink or affording Airlink, as the Defendant, the opportunity to be heard
โขโ โ Mozambiqueโs Courts do not have the jurisdiction to consider the claim as the incident occurred in South Africa and Airlinkโs terms and conditions of carriage, which is a contract accepted by all customers as a pre-requisite for purchase, was concluded in South Africa and are governed by South African law.
โขโ โ The seemingly dubious and nefarious circumstances in which the claim has been brought and the Court Order granted
As a designated South African carrier, Airlink provides about 70 percent of scheduled commercial air travel between South Africa and Mozambique, with its services regulated by the Bilateral Air Services Agreement (BASA) between the two countries. In terms of the BASA, both statesโ respective authorities are bound to intervene to prevent any unlawful seizure of aircraft operated by Airlink, including any threats of seizure. On this basis, Airlink has notified South Africaโs Department of Transport, the Department of International Relations & Cooperation as well as the SACAA and its Mozambique counterpart authority, the IACM.
โGiven the threat and potential for the actual seizure of Airlink aircraft, we have suspended all operations to and from Nampula while the matter is dealt with through legal and diplomatic channels. We realise this has harmful consequences for trade, tourism and both business and leisure travel between the affected markets, but no airline can be expected to continue providing a service under such conditions,โ said Airlink CEO and Managing Director, Rodger Foster.
โSimilarly, as the safety and well-being of its passengers, crew and aircraft come before any other operational consideration, Airlink has a strict zero-tolerance policy with regards to unruly behaviour onboard its aircraft. Any interference, threats or belligerence towards our crew, or disruption to the crewโs primary task of providing passenger safety, puts the lives of all onboard at risk,โ added Mr Foster.
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