Airlink makes additional schedule changes in response to covid-19 restrictionDate: 17 Mar 2020
• Changes to meet new travel restrictions
• Ticket holders to be re accommodated
Airlink, the South African-based domestic and regional airline, is making further changes to its schedule of flights on certain routes, in response to the newly introduced travel restrictions announced by government to curb the spread of the COVID-19 “Coronavirus” infection.
These changes, due to their urgency and high volumes, are being generated automatically in the reservations systems and we urge our customers to re check their itineraries using the “Manage My Booking” function on Airlink’s website www.flyairlink.com or through their booking agents. For general enquiries please contact Airlink’s Customer Care: tel. +27 11 451 7337 during weekdays between 08h00 and 16h30.
“We are dealing with a global public health emergency and the safety and well-being of our customers, crew and employees is our priority,” said Airlink Managing Director and Chief Executive, Rodger Foster.
“The emergency measures will restrict travel to and from Airlink’s major overseas source markets resulting in multiple overnight requests for rebooking’s and cancellations. We are aware that many South African business as well as Government, have also introduced travel restrictions of their own, necessitating further reductions in schedule capacity. As far as possible these schedule changes have been introduced to allow Airlink to continue serving its customers with minimal inconvenience, as well as ensuring that no ticket holders are left stranded,” added Mr Foster.
For customers holding tickets for travel between 18 March and 30 September 2020 wishing to make changes to their travel dates, Airlink will facilitate one free date change to their reservation, for new dates of travel between 18 March and 31 December 2020.
“We apologise to our customers for any inconvenience caused by these temporary, but necessary, adjustments to our schedule and intend once the crisis has passed to revert to our normal schedule,” said Mr Foster.
Airlink, South Africa’s largest privately-owned regional feeder airline offers the widest network and choice of flights in Southern Africa. Airlink is customer centric, reliable and committed to punctuality consistently 95% and above on time, across 60 000 flights servicing some 2 million customers per annum on more than 55 routes to 39 destinations in nine African countries and St Helena Island.
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