• Baggage Claim Form (PDF)
8.1.1 The Airline will not be liable for damage to Unchecked Baggage unless caused by its gross negligence or wilful misconduct which must be reasonably proved by the Passenger.
8.1.2 It is the Passenger’s responsibility to ensure that your Baggage is adequately secured, insured and that all valuable items or important documentation are removed from your Checked or Skycheck Baggage prior to the check-in procedure and/or departure.
8.1.3 The Airline will make every attempt to ensure the Passenger’s Baggage is handled with care. The Airline’s liability for loss, delay or damage to baggage is limited in terms of the applicable Convention, unless the Passenger declares a higher value for the Checked Baggage in advance and the additional charges are duly paid to the Airline.
8.1.4 The extent of Airline’s liability is not based on the weight of the bag nor its value. The Airline will not accept liability for fragile, valuable, perishable articles or Baggage which is packed in damaged or unsuitable containers.
8.1.5 The Airline recommends that the Passenger obtain adequate travel insurance cover prior to your journey.
8.1.6 To comply with health and safety requirements the Airline cannot accept any single item of Baggage that exceeds thirty two (32) kilogram in weight, except for musical instruments, electric wheelchairs, pets as Baggage, sporting equipment, television news cameras etc. This relates only to single items and does not affect the overall Baggage allowance as shown on the Ticket.
8.1.7 If the weight of your Checked Baggage is not recorded on the Baggage claim tag the Airline will assume that it is not more than the free Baggage allowance for the class of carriage concerned.
8.1.8 The Airline will not be liable for minor damage to Checked Baggage such as scratches, dents, nicks, cuts, scuffs, stains, dirt or loss of external locks, straps, name tags and other external features attached to the Baggage resulting from normal baggage handling procedures.
8.1.9 Baggage Exceptions apply:
a) If passage is between Johannesburg and Nosy Be, Madagascar an allowance of 20kg only will be permitted per adult passenger.
Note: Sporting Equipment can only form part of the free baggage allowance and no excess baggage will be permitted.
b) If passage is on the Lodge-Link services i.e. between Nelspruit/Skukuza and the Sabi Sands lodges – Cessna Caravan operations, an allowance of 20Kg only will be permitted per adult passenger provided such is packed in a soft bag. Note: no excess baggage will be permitted.
c) If you are flying on a single-contract/interline no-stop ticket connecting with an SAA Regional or International flight where the baggage allowance of the most significant carrier will reflect on your ticket (If passage is on separate-contract tickets or constructed with sector fares, the baggage allowance for each ticket shall apply).
8.2 Free Baggage allowance
8.2.1 The Passenger may carry some Baggage free of extra charge as shown in your Ticket or E-ticket receipt/itinerary.
For further information refer to "Travel info" on www.flyairlink.com for the current Baggage policy.
8.2.2 Cabin baggage
|Economy Class||One (1) bag as plus one (1) slim-line laptop bag|
|Business Class||Two (2) bags plus one (1) slim-line laptop bag|
126.96.36.199 No bag shall exceed 56cm x 36cm x 23cm (total dimensions of 115cm) or weigh more than eight (8) kilogram per bag.
188.8.131.52 Handbags are considered part of a female's wardrobe and not as hand baggage.
184.108.40.206 Slim-line laptop bags must be of a size and thickness specifically designed to carry a laptop and charger. Bags capable of carrying other items such as documents and clothes are not permitted.
8.2.3 Checked baggage
|Economy Class||Twenty (20) kilograms|
|Business Class||Thirty (30) kilograms|
The following applies for flights to/from Harare, Lusaka, Bulawayo, Gaborone, Maseru and Ndola:
|Economy Class||Thirty (30) kilograms|
|Business Class||Forty (40) kilograms|
8.2.4 The Airline reserves the right to weigh and measure the Passenger's cabin Baggage and in the event that it exceeds the measurements above, accept it as Checked Baggage only. In the event that you do not concede to this, we will deny the Passenger and Baggage carriage on the flight and the normal fare rules of the Ticket will apply.
8.3 Excess Baggage
8.3.1 The Passenger will be obliged to pay an extra charge for carriage of Baggage in excess of the Passenger’s free baggage allowance on Airlink Weight Concept as follows:
|Domestic within South Africa||For Checked Baggage, Sporting Equipment and Domestic Pets the charge is ZAR26.00 per kilogram plus ZAR3.90 VAT.|
|Regional||For Checked Baggage, a flat amount is payable according to the applicable route. Refer to Airlink Baggage policy for rates.|
8.3.2 Interline travel in conjunction with SAA Domestic and some International flights may result in Piece Concept showing on a ticket whereby SAA permits a different amount of free baggage allowances on their routes before excess baggage charges shall apply. Please see www.flysaa.com baggage policy from more information on Piece Concept.
8.3.3 Due to the nature of the smaller airports which Airlink serves with medium-size aircraft, hold space may be restricted on full flights and/or in certain weather conditions. In the interest of operational safety, the airline may opt to carry some baggage on the next available flight. There is no guarantee that the baggage is carried on the same flight.
8.4 Items not allowed in passenger baggage
8.4.1 There are certain items which the Passenger must not include in Baggage. It is the Passenger’s responsibility to familiarise themselves with the applicable rules regarding Baggage. If the Passenger fails to comply with any of the applicable rules then the Passenger and the Baggage will be refused carriage and the fare rules applicable to the Ticket will apply.
In addition the Passenger will not be entitled to claim compensation in any prohibited item wrongfully included in Baggage sustains damage or causes damage to your Baggage.
8.4.2 The Passenger shall not include any of the following items in your Unchecked Baggage or Checked Baggage:
220.127.116.11 Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air and the IATA Dangerous Goods Regulations (http://www.tsa.gov/travelers/airtravel/prohibited/permitted-prohibited-items.shtm), and in our related regulations. If the Passenger is not familiar with those rules and regulations, please consult with the Airline accordingly;
18.104.22.168 Items which are prohibited from being carried by applicable Laws, regulations, orders or governmental policy of any state to be flown from or to. It is the Passenger’s responsibility to familiarise yourself with the applicable Laws, regulations, order or governmental policies that may be applicable;
22.214.171.124 Items which are reasonably considered by the Airline to be unsuitable for carriage because it may be dangerous or unsafe or by reason of its weight, size, shape or character, or which are fragile or perishable having regard to, for example, the type of aircraft being used. Passengers must consult with the Airline about any concerns they may have about the suitability of the Baggage before they arrive at the airport;
126.96.36.199 Items attracting any form of duty if the Passenger is travelling as an unaccompanied child under the age of sixteen (16); or
188.8.131.52 War material. Passengers must please consult with the Airline if you have any doubt about whether any item constitutes war material.
8.4.3 The Passenger shall not include in Checked Baggage -
Fragile, Perishable or Valuable items including, but not limited to:-
- cameras and camera lenses;
- computer equipment
- house or car keys;
- mechanical car parts;
- medication or medical equipment which may be required inflight or during the Passenger’s trip or which cannot be quickly replaced if lost or damaged;
- merchandise or stock (goods for sale, spare parts, trade samples etc.);
- personal electronic devices;
- precious metals;
- stored data;
- valuable documents (including business documents, Passports and other identification documents, negotiable papers, securities deeds etc.);
- any other items that may be considered of value.
8.4.4 The Passenger must not include in Unchecked Baggage -
- arms and ammunition;
- billiard, snooker or pool cues;
- explosives or anything containing explosives (Christmas crackers, fireworks or fire crackers) and incendiary materials;
- hard sporting balls (including cricket, field, hockey or billiard, snooker or pool balls);
- hypodermic needles and syringes (unless required for medical reasons and accompanied by a medical certificate confirming the medical condition necessitating carriage);
- knitting needles;
- knives of any kind, type, shape or size;
- letter openers;
- martial arts devices;
- mechanical car parts;
- metal cutlery;
- nail files;
- razor blades and straight razor blades (excluding safety razors and accompanying cartridge blades);
- real, replica or toy weapons;
- sporting bats and clubs (including, for example, baseball and softball bats, golf clubs, cricket bats but excluding tennis, badminton and squash racquets);
- tradesmen's tools;
184.108.40.206 Any article which in the Airline’s reasonable opinion or the reasonable opinion of airport security personnel, may be used as, or adapted for use as, a weapon with the potential to cause injury or incapacitation or to represent any other security or safety threat.
8.4.5 If an item of Unchecked Baggage becomes Checked Baggage (whether at the Passengers request or the Airline’s request), the Passenger must immediately remove from it all items which are prohibited from inclusion in Checked Baggage as disclosed above.
8.4.6 The Airline is not responsible for any item removed from the Passenger’s Checked Baggage or Unchecked Baggage and retained by airport security personnel. It is the Passenger’s responsibility to check the security requirements applicable to your flight and departure airport prior to travel and, if personal items are removed from the Baggage by airport security personnel, it is the Passenger’s responsibility to ensure that they obtain a receipt from the airport security personnel and make arrangements for collection of such items.
8.5 Lithium batteries
8.5.1 Lithium batteries installed in equipment are common in cameras, laptop computers, mobile phones, portable music players etc, must be switched off with measures taken to ensure they cannot be accidentally activated when placed in baggage.
8.5.2 All spare lithium batteries shall only be permitted in Carry-on Baggage excluding SkyCheck Baggage which must be protected from short circuit.
8.5.3 Whether a lithium battery can be carried by air or not depends on its configuration and either Watt-hour (Wh) rating (for rechargeable) or Lithium Content (LC) (for non-rechargeable).
8.5.4 For devices carried in Checked Baggage and in Carry-on Baggage, measures must be taken to prevent unintentional activation -
a) Separate the battery from the device
b) Batteries must be individually protected as to prevent short circuits.
8.5.5 For spare batteries -
a) No more than twenty (20) individually protected spare batteries per person.
b) Batteries must be individually protected so as to prevent short circuits by placing them in original retail packaging or by otherwise insulating terminals e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch.
8.5.6 Use the following table to determine if the battery is acceptable:
|Watt Hour Rating (Wh) or (Li Content)||Configuration||Carry-on Baggage (excluding SkyCheck)||Checked Baggage||Operator Approval|
|=100Wh (2g)||In Equipment||YES (max 15)||YES||NO|
|Spare/loose||YES (max 20)||NO||NO|
|In Equipment||YES (max 15)||YES||YES|
|Spare/loose||YES (max 20)||NO||YES|
|>160Wh||Must be presented and carried as Cargo in accordance with the IATA Dangerous Goods Regulations (DGR)|
To convert Amp-hours (Ah) to Watt-hours (Wh) multiply Ah x Voltage
8.5.7 Transportation of Portable Electronic Devices (PED) and spare batteries containing lithium batteries for personal use within, through, from and to South Africa for personal use by both crew and passengers shall be limited to a maximum of fifteen (15) PED and maximum twenty (20) spare batteries per individual to carry-on board and in checked baggage. Quantities in excess of this shall be transported as cargo at the passenger’s expense.
8.6 Dangerous goods
8.6.1 Dangerous Goods are items that may endanger the safety of an aircraft or persons on board the aircraft. They are also known as restricted articles and hazardous materials. Their carriage on aircraft is governed by the IATA Dangerous Goods Regulations and the Civil Aviation Safety Authority Regulations.
Except as indicated in 'A guide to Dangerous Goods', dangerous goods must not be carried in (or as) passenger or crew checked or carry-on baggage.
8.6.2 Civil Aviation Safety Regulations forbid the carriage of most items of Dangerous Goods onto an aircraft such as:
|Flammable liquids||Such as lighter or heating fuels, flammable paints, paint thinner etc.|
|Flammable solids||Such as matches and articles which are easily ignited, substances liable to spontaneous combustion and substances which emit flammable gases on contact with water.|
|Gases||Flammable, non-flammable and poisonous, oxygen tanks, deeply refrigerated gases such as liquid nitrogen. |
|Corrosives||Such as mercury, acids, alkalis, wet cell batteries, drain cleaners etc.|
|Oxygen||For medical use.|
|Explosives, munitions, fireworks, flares||Including fire and Christmas crackers, toy caps, detonators and fuses.|
|Spare batteries||See Clause 8.5.6|
|Infectious substances||Substances that are known or expected to contain pathogens and other agents such as prions, which can cause disease in humans or animals.|
|Oxidizing materials||Such as bleaching powder and peroxides.|
|Toxic substances||Disabling or incapacitating sprays, infectious or biologically hazardous material e.g. infected blood, bacteria and viruses, poisons etc.|
|Magnetic Materials||Strong magnets such as those in some loudspeakers and laboratory equipment. |
|Radioactive materials||E.g. medicinal or commercial isotopes|
|Miscellaneous||Including asbestos, charcoal and engines|
8.6.3 Dry ice can be used as a refrigerant to pack perishables in cabin baggage provided it is packaged in a ventilated container to permit the release of carbon dioxide gas.
This is limited to one kilogram (1kg) of dry ice per passenger.
Please note: the container must be declared upon check-in and marked with the following information:
a) Name of the contents being cooled
b) Net weight
c) A sticker (supplied at the check-in desk) clearly visible with the words “DRY ICE”.
8.7 Limited release baggage
8.7.1 Our Limited Release Tag (LRT) refers to the limitation of liability against Airlink for damage or loss sustained by any duly identified item of Checked Baggage the Passenger may wish to take with.
8.7.2 Such Baggage automatically includes all goods, bags, sporting equipments etc which cannot be delivered to the Baggage distribution section by means of the usual conveyor belt. It also covers Baggage that is unsuitably packed, fragile, perishable, not permitted as Cabin Baggage and late check-in.
8.7.3 Items accepted under cover of the Limited Release procedure are transported at the Passenger’s own risk. The act of handing such duly identified pieces of Baggage over to the Airline indemnifies the Airline from subsequent claims for alleged damage or pilferage from such items or the contents.
8.8 Hunting rifles and ammunition
8.8.1 No hand weapons (small arms, handguns i.e. pistols/revolvers used for self-defence purposes) will be accepted or may be transported on the Airline.
8.8.2 Only Hunting Rifles, Hunting Handguns (used for the hunting of game), Hunting Shotguns and Sport Firearms will be transported as Checked baggage and the rules for the following countries below must be adhered to:
a) South Africa:
• Bloemfontein / Cape Town / Durban / East London / OR Tambo International, Johannesburg / Pietermaritzburg / Polokwane / Port Elizabeth / Sishen / Upington / Mthatha / Nelspruit / Phalaborwa / Pretoria (Wonderboom).
• Kimberley (Note a ZAR200 fee for loading and ZAR200 fee for offloading per hunting rifle and shotgun. No fee to be paid for service at CPT, only in Kimberley).
• Skukuza - Station Manager must be advised.
• George - any firearms prohibited from transporting.
• Kasane / Gaborone / Maun.
• Nosy Be - any firearms prohibited from transporting.
• Beira / Maputo / Nampula / Pemba / Tete / Vilanculos.
• Windhoek – Hunting Rifles may ONLY be transported.
h) St Helena:
• St Helena Island / Ascension Island – any firearms prohibited from transporting.
• Livingstone / Lusaka / Ndola.
• Bulawayo / Harare.
• Victoria falls – Hunting Rifles may ONLY be transported.
8.8.3 If the Passenger wishes to carry rifles and shotguns as Checked Baggage it is the Passenger's responsibility to inform yourself of, and ensure that you have obtained, all required clearances from the applicable government authorities of the country of departure and the country of destination and have notified the Airline by at least three (3) Business Days before commencement of the flight.
8.8.4 Rifles and shotguns will not be accepted as Checked Baggage, unless approved by the Airline no less than three (3) days before the Passenger’s flight. Rifles shall be unloaded with the safety catch on, and suitably packed and accompanied by all documents legally required by the countries of departure, destination and any stopovers.
8.8.5 Only five (5) kilograms of ammunition is allowed per Passenger. Ammunition will never be carried in the cabin or flight deck of the aircraft. Ammunition must be packed separately from the firearm case. Securing of handgun and/or rifle cases and/or ammunition cases may not be done with cable ties/tie wraps. They shall at all times be secured by a sturdy and robust lock.
8.8.6 Weapons such as, for example, antique firearms, swords, knives, toy or replica guns, bows and arrows and similar items may be accepted as Checked Baggage, but only at the Airline's discretion and subject to prior approval by the Airline, but will not be permitted in the cabin or flight deck of the aircraft.
8.8.7 The Airline will have no liability or responsibility where any item accepted under Clause 8.4.5 and/or 8.4.6 is removed from the Passenger's Checked Baggage and/or retained or destroyed by security personnel, government officials, airport officials, police or military officials or other airlines involved in the Passenger's carriage.
8.8.8 Sport target shooting equipment where the target shooting firearm is licensed in the category “sport” and the associated ammunition is limited to 5kg which will be included within the 15kg allowance.
8.9 Right to refuse carriage of baggage
8.9.1 The Airline reserves the right to refuse to carry Baggage which contains any of the items described in Clause 8.4.3 and Clause 8.4.4 in the case of Unchecked Baggage only, regardless of whether and when the Airline is informed or discover the presence of any such items.
8.9.2 The Airline reserves the right to refuse to accept Baggage for carriage if the Airline reasonably considers that it is unsuitable for carriage, whether because of its size, shape, appearance, weight, content, character, or for safety or operational reasons, or for the comfort of other Passengers. If the Passenger has any doubt about particular items, please request guidance from the Airline or its Authorised Agents.
8.9.3 The Airline reserves the right to refuse to accept Baggage for carriage if the Airline reasonably believes that it is not properly and securely packed in suitable containers. In the event that the Passenger has any doubt about the suitability of containers used for Baggage, please request guidance from the Airline or its Authorised Agents.
8.10 Right to search, screen and x-ray
8.10.1 For reasons of safety, health and security, and to ensure that the Passenger is not carrying any items prohibited by these Conditions of Carriage in Baggage, the Airline may search, screen and x-ray the Passenger’s Baggage.
The Airline will endeavour to search the Passenger’s Baggage while you are present, but if the Passenger is not readily available; the Airline reserves the right to search it in the Passenger’s absence. In the event that the Passenger does not allow the Airline to conduct all such searches, scans and x-rays, the Airline reserves the right to refuse carriage to the Passenger and their Baggage.
8.10.2 The Passenger is obliged to allow security checks of the Passenger’s Baggage by government officials, airport officials, police or military officials and other airlines involved in the Passenger’s carriage.
8.10.3 If a search, screen or x-ray causes damage to the Passenger’s Baggage, the Airline will not be liable for the damage unless it can be reasonably proved that it was caused solely by our gross negligence or wilful misconduct.
8.10.4 Please note that the security authorities of some countries require that Checked Baggage is secured in such a manner that it can be opened without the possibility of causing damage in the absence of the Passenger. It is the Passenger’s responsibility to make themselves aware of this and comply with any such requirements.
8.11 Checked Baggage
8.11.1 Please fasten a tag, or secure a sticker or a business card on the inside as well as the outside of the Baggage with the Passenger’s name, full address and a telephone number at which the airline can contact the Passenger.
8.11.2 When the Passenger checks-in Checked Baggage, the Airline will attach a Baggage Identification claim tag for each piece of the Passenger’s Checked Baggage to the back of the Passengers boarding pass which must be retained in the event of a claim with the Airline.
8.11.3 Checked Baggage will normally be carried on the same aircraft as the Passenger, but it may be necessary for it to be carried on another aircraft on a different flight (for example, for safety, health, security, operational reasons, or due to the size or weight of the Checked Baggage, or non-compliance with relevant parts of these Conditions of Carriage).
8.11.4 In the event that the Airline carries the Passenger's Checked Baggage on another flight, the Airline will endeavour to deliver it (provided it wasn’t excess, or misconnection due to insufficient connecting time for transfer of Baggage or due to insufficient connecting time) to the physical address the Passenger has supplied, provided that the address is within the local municipal boundaries of the airport of destination, unless the Law at the place of collection requires the Passenger to be present at the airport of arrival for customs clearance or the reason for carriage on another aircraft related to the size or weight of the Checked Baggage or non-compliance with relevant parts of this Conditions of Carriage.
In the event that the address falls outside of the municipal boundary of the airport of destination, the Passenger will be obliged to collect the Checked Baggage from the airport and will have no further claims against the Airline whatsoever.
8.11.5 Unless the Airline decides in its reasonable discretion that the Passenger’s Checked Baggage will not be carried on the same flight as the Passenger, the Airline will not carry the Checked Baggage if the Passenger fails to board the aircraft on which it is loaded or, having boarded, the Passenger leave the aircraft before takeoff or at a point of transit, without re-boarding.
8.11.6 The Airline will only carry the Passenger's excess Baggage on the same flight as the Passenger if there is suitable space available on the aircraft and the Passenger has paid the applicable extra charge for carriage of Baggage in excess of the free Baggage allowance. At no time is carriage for excess Baggage guaranteed.
8.11.7 For handling purposes, no suitcase may weigh more than thirty two (32) kilogram. Baggage weighing more than thirty two (32) kilogram will not be accepted for carriage unless the additional weight is carried in a separate bag or suitable container.
8.12 Unchecked Baggage
8.12.1 Each Passenger (except infants not occupying a seat) is entitled to carry one (1) bag in the cabin with total dimensions of one hundred and fifteen (115) centimetres and eight (8) kilogram weight, measuring a maximum of fifty two (52) by forty (40) by twenty three (23) centimetres . All Unchecked Baggage must be small enough to fit under the seat in front of the Passenger or inside the overhead storage compartments in the cabin of the aircraft.
8.12.2 In the event that the Passengers Unchecked Baggage is too big to be stored in this way (8.12.1), or is of excessive weight or considered unsafe for any reason, the Passenger must check it in for carriage as Checked Baggage and pay any excess Baggage charge in the event that the free Baggage allowance has already been used up by other Checked Baggage.
8.12.3 If the Passenger has a valuable item, a musical instrument or diplomatic bag which the Passenger wishes to carry with as Unchecked Baggage, but it exceeds the Airline’s size or the weight limitations, the Passenger must purchase one (1) or more additional seats (subject to availability) for the purpose of storing such permitted item next to the Passenger during the flight. The Airline will not carry as Unchecked Baggage any other type of item which exceeds its size or weight limitations.
8.13 Collection and delivery of checked baggage
8.13.1 Unless Clause 8.9.3 requires the Airline to deliver the Checked Baggage to the Passenger, the Passenger must collect their Checked Baggage as soon as it is made available at the destination or Stopover. If the Passenger does not collect it within a reasonable time, the Airline reserves the right to charge the Passenger a storage fee. In the event that the Passenger’s Checked Baggage remains unclaimed for three (3) months after it is made available at the Passenger’s destination or Stopover, the Airline reserves the right to dispose of it and retain any proceeds of the disposal for our benefit without notice or liability to the Passenger.
8.13.2 Only the person holding the Baggage Identification Tag may claim a piece of Checked Baggage. The Airline accepts no responsibility for checking the identity or authority of the person holding the Baggage Identification Tag or for checking that such person has a right to collection.
8.13.3 In the event that the person claiming a piece of Checked Baggage cannot produce the required Baggage Identification Tag, that person must prove that the Baggage is his or hers before the Airline will allow collection of the Checked Baggage. The Airline accepts no responsibility for making anything other than limited enquiries of the person claiming the Baggage when assessing the right to collection.
8.14(A) Animals - General
8.14.1 Domestic Airlink Flights: the Airline will only accept domestic animals that are limited to small and medium sized cats, dogs and small household birds as Checked Baggage with a maximum crate weight of 32kg including the animal.
8.14.2 Regional Airlink flights: All other livestock and animals on Regional flights shall only be transported as manifested cargo. For further information call Airlink Cargo 011 978 1128/1166.
8.14.3 The Airline will not accept a domestic animal for carriage unless the Passenger has applied for, and obtained, its prior approval and the Passenger meets all of the following conditions and our applicable Regulations -
Passengers travelling with domestic pets must contact the Airlink control office +27 11 4517300 or +27 11 4517350 to request permission for the domestic pet to travel. This can be booked from Monday to Friday 08h00 – 17h00 and must be done no later than three (3) Business Days prior to departure. For flights over a weekend, as well as Monday, the cut-off for the necessary pet arrangements must be no later than 15h00 on the Friday prior to the Passenger's flight.
8.14.4 Passengers must allow extra time beyond the required check-in time for the flight to allow enough time to process the pet.
8.14.5 The domestic animal must be properly crated by the Passenger in a suitable container for carriage in the hold of an aircraft in accordance with all applicable legal requirements and the following conditions have been adhered to -
• Be leak and escape proof.
• Be properly ventilated but not allow any part of the animal from protruding outside of the container.
• Provide enough room for the animal to freely stand, lie down and turn around.
• Contain absorbent material or litter.
• Have functional handles on the kennel's exterior to prevent tilting and any direct contact with the animals.
• Be closed securely, but not locked.
• Have labels with the words "Live Animal" on the top and on at least one side supplied by the Airline.
• Be made of metal, wood, or a hard plastic/composite.
• Have necessary supplies of food and water.
8.14.6 The animal is accompanied by, and the Airline is shown upon check-in the following:
• Valid Veterinary health certificate,
• Original vaccination and rabies certificate (unvaccinated pets will not be allowed to travel),
• Entry permits,
• Transit permits,
• Other documents required by countries of departure, entry or transit.
The Passenger should consult their veterinarian and the local Embassy or consulate to ensure that their animal will comply with all requirements.
8.14.7 Animals do not form part of the free baggage allowance and the Passenger is required to pay the charges at the airport upon check-in which is applicable to containers with the animal inside, unless the animal is a guide dog or animal as listed in 8.14(B).
8.14.8 The Airline will not be responsible for its loss, injury, sickness or death unless caused solely by its gross negligence and/or wilful misconduct which must be reasonably proved by the Passenger.
8.14.9 In the event that an animal is carried by the Airline without being accompanied by all the certificates and permits required, the Airline will have no liability to the Passenger for any loss the Passenger may suffer and the Passenger will pay or reimburse the Airline (upon request) for any fines, costs, losses or liabilities imposed on or incurred by us as a result of the absence of one or more required certificates or permits.
8.14.10 The Airline reserves the right to deny carriage to domestic animals in its reasonable discretion and does not guarantee that it will be able to provide carriage to domestic animals on all of the flights that it operates.
8.14.11 No puppy or kitten may be transported via air under 10 weeks of age.
When an animal is flown of an age between 10 and 16 weeks, whether the animal was vaccinated or not, the animal must be accompanied with proof of the mother’s vaccination. For the mothers vaccination to be considered valid she must have received her vaccination at least 30 days but no longer than 12 months prior to giving birth to the specific animal.
8.14(B) Emotional support dogs / psychiatric service dogs
8.14.12 Service dogs travelling with qualified individuals with a disability can be accepted inside the passenger cabin of the aircraft on an Airlink Regional or Domestic flight free of charge. Service animals in training are not accepted.
8.14.13 Service dogs must be pre booked from Monday to Friday 08h00 - 17h00 and must be done no later than three (3) Business Days prior to departure. For flights over a weekend, as well as Monday, the cut-off for the necessary arrangements for special assistance must be no later than 15h00 on the Friday prior to the Passenger's flight.
8.14.14 Service dogs may not obstruct an aisle or any other area used for an emergency evacuation. Service animals should remain on the floor at the owner’s feet and may not occupy a seat.
8.14.15 Service animals has been through some type of training to perform a specific active function such as path finding, picking up objects, carrying things, providing additional stability, responding to sounds etc. The carrier will only accept service animals that are providing necessary assistance to the individual who is travelling.
8.14.16 Emotional Support / Psychiatric Service Animal can only be used by persons with a diagnosed mental or emotional disorder and need not have specific training for that function but must be trained to behave appropriately in a public setting.
8.14.17 Emotional Support / Psychiatric Service Animals require current documentation (not more than one (1) year old) on letterhead from a licensed mental health professional or physician stating the following:
• The customer has a mental health-related disability.
• The animal accompanying the customer is necessary to the customer's mental health or treatment.
• The description/type of animal.
• The individual providing the assessment of the customer is a licensed mental health professional and the customer is under his or her professional care.
Always include the reservation booking number on all correspondence.
8.15 Skycheck Baggage
8.15.1 The Airline provides a special Skycheck facility for hand-luggage weighing no more than eight (8) kilograms in the interests of in-flight comfort and speedy boarding and departure procedures. When the Passenger boards one of the Airline’s flights, simply place any hand-luggage that you won’t need during the flight on the Skycheck cart next to the boarding steps. The hand-luggage will be waiting for the Passenger upon disembarkation from the aircraft at the destination.
8.15.2 It is the Passenger’s responsibility to ensure that the Baggage placed on the Skycheck cart is adequately secured and insured. The Passenger must ensure that all the valuable items are removed from the hand Baggage prior to placing it on the Skycheck cart. The Airline will not be liable for damages or losses in respect of valuable, fragile or perishable items contained in Baggage placed on the Skycheck cart.
8.16 Special Baggage Items
8.16.1 Photographic Equipment
a) Passengers traveling with photographic equipment pertaining to lenses and cameras will be allowed to carry the equipment on board as long as the allowance is within the current hand baggage regulations - total dimensions 115cm and maximum 8kg.
b) Any other photographic equipment i.e. lighting equipment, tripods, props etc. must be packed in cases or boxes as Checked Baggage.
c) Should the weight and dimensions exceed the allocated 8kg hand luggage allowance, an excess charge will be charged and the passenger will be allowed to carry the equipment pertaining to lenses and cameras to the aircraft. The bag will be tagged with a SkyCheck tag and will be placed on the SkyCheck facility.
d) All passengers travelling with Airlink must advise the airline at least three (3) Business days prior to departure that they will have photographic equipment.
8.16.2 Musical Instruments
a) These may be accepted in the passenger cabin provided they fit under the seat or the overhead bin. Should they not fit, a SkyCheck facility is available at the aircraft to be placed in the baggage hold compartment.
b) Fragile musical instruments may be carried in the cabin where the passenger shall purchase an extra seat that is occupied by the musical instrument.
c) The maximum weight allowed is 50kg and maximum length is 120cm.
d) Large musical instruments, e.g. cello, harp, guitar etc. are not permitted in the cabin and accepted as Checked Baggage for placement in the hold compartment. This type of baggage shall have a "Fragile" sticker attached and the passenger shall be required to sign a Limited Release tag.
e) Advance arrangements must be made no later than three (3) Business days prior to departure.
f) Must be in its hard-shell case for appropriate protection.
8.17 Delayed baggage
8.17.1 Notify the baggage service agent prior to leaving the airport. A missing bag file will be opened in the baggage tracing system to assist with the recovery of your bag and you will be given a file reference number.
8.17.2 A twenty one (21) day tracing period is required for us to locate the baggage before a final claim process can commence. Should the bag be located, a baggage service agent will contact you to arrange its return.
8.17.3 When International or Domestic Checked baggage is delayed, the baggage service agent may authorise interim expenses to purchase essential items such as toiletries necessary for immediate use only to passengers who do not reside in the city where the delay of the baggage occurred.
This "first need" expense can be up to an allowance of three hundred and fifty South African Rand (R350) per day after twelve (12) hours until the Passenger is in possession of the Checked Baggage, but limited to five (5) days. The passenger needs to purchase the 'first need' items and receipts for payout are required and will be deducted from the final claim settlement if the Baggage is not located.
To obtain reimbursement of expenses, submit the Airlink Baggage Claim form with the supporting documentation as listed in the claim form within thirty (30) days of authorisation on e-mail to firstname.lastname@example.org
8.18 Missing baggage
8.18.1 Certain events, such as adverse weather conditions, technical problems with baggage handling or a baggage label being torn off, can potentially lead to baggage not arriving at the destination airport at the same time as the passenger.
We very much regret this and will take all necessary measures to reunite you with your baggage as quickly as possible.
8.18.2 Should you be unable to find one or more of your bags on arrival, please report this immediately to the local baggage service desk so that an official report can be filed. We will require exact details of the contents of your baggage, your name, address, contact details and the description of your baggage. We will issue a “Property Irregularity Report - PIR” document together with a reference number. Please keep it to track your request.
8.18.3 We will search for your baggage with the help of a worldwide baggage tracing system to which several hundred airlines are affiliated. The baggage service agent will be able to tell you of any progress in tracing your bags. You will find their telephone number on the written confirmation of your lost baggage report, where you will also find the reference number (e.g. MQPSA12345) which you need for identification. As soon as your baggage is located we will contact you to arrange its return.
8.18.4 Please take particular note to Clause 8.1 (Baggage general) regarding:
• Adequate travel insurance,
• Fragile, Perishable and Valuable items
8.18.5 International travel
If despite all efforts your baggage is not found after 21 days we will initiate the claim process. The compensation for Checked Baggage shall be limited for International carriage, and in respect of which the Montreal Convention applies, to the national currency equivalent of one thousand one hundred and thirty one (1,131) Special Drawing Rights (SDR’s) as follows:
a) All claims submitted must be substantiated by a sworn affidavit in the presence of a Commissioner of Oaths (the airline will not be liable for any charges related to the affidavit),
b) Authenticated, printed, documentary proof of purchase for the items claimed (original receipts) indicating the date of purchase and price of purchase.
c) An annual depreciation rate of 10% will be deducted from the purchase of the items claimed.
8.18.6 Domestic travel
220.127.116.11 If despite all efforts your baggage is not found after 21 days we will initiate the claim process. The compensation for Checked Baggage shall be limited for Domestic travel within the borders of the Republic of South Africa, to 20 US Dollars per kilogram up to a maximum of the applicable free baggage allowance of Checked Baggage.
18.104.22.168 In the event that Airlink Excess baggage charges were paid for the missing baggage, we will reimburse the excess amount on presentation of a valid airline payment receipt, and the final claim will be settled as per Clause 22.214.171.124.
126.96.36.199 In the event that pilferage has occurred, the passenger will be compensated on the assessed weight of the missing items calculated using the IATA Table of Weights, excluding items that are Fragile, Perishable or Valuable.
8.19 Damaged baggage
8.19.1 The Airline will not be liable for damage to Unchecked Baggage unless caused by our gross negligence or wilful misconduct which must be reasonably proved by the Passenger. Damages caused to any Checked Baggage which exceeds the applicable free baggage allowance shall not be liable to compensation.
8.19.2 Damage to Checked Baggage should be reported to and viewed by the baggage service agent immediately after the arrival of your flight where possible.
8.19.3 The Airline will not accept liability for damage to Baggage resulting from inherent defect, quality or vice of the Baggage. Likewise the Airline will not be liable for fair wear and tear of Baggage resulting from the usual and normal rigours of transportation by air.
8.19.4 The Airline will not be liable for damage to any item included in the Passenger’s Baggage which the Passenger is prohibited from including in terms of Clause 8.4 (Items Not Allowed In Passenger Baggage).
8.19.5 The Passenger is advised to purchase insurance to cover instances where the actual value or replacement cost of the Baggage may exceed the Airline’s liability limitation.
8.19.6 Damaged Baggage Process:
a) The damaged baggage must be forwarded to Airlink Baggage Claims office at OR Tambo airport in Johannesburg. Take the damaged bag to your arrival airport and they will forward the damaged baggage on your behalf.
b) The Airlink Baggage Claims supervisor will assess the extent of the damage of repair or possible replacement.
c) The maximum replacement value will be one thousand, five hundred South African Rand (R1 500.00).
d) The onus lies with the passenger to collect the bag after the repair work has been completed.
8.19.7 Where carriage of the Passenger's Baggage is performed by successive IATA registered airlines and either the Warsaw Convention or the Montreal Convention applies to that carriage, the Passenger is entitled to make a claim against the Airline if the Airline is the last airline in that carriage, unless the Airline can prove that the damage occurred with a previous carrier.
8.20 Time limit for baggage claims
8.20.1 In the event that the Passenger receives Checked Baggage without registering a complaint if applicable, the absence of such a complaint will be sufficient evidence that the Checked Baggage was received in good condition unless the Passenger proves to the contrary.
8.20.2 In the event that Passenger claims compensation from the Airline for mishandled Checked Baggage, the Passenger must notify the Airline as follows -
188.8.131.52 In the event Checked Baggage is damaged, the Passenger must report the damage upon arrival with the Airline or in writing immediately when the Passenger discovers the damage.
184.108.40.206 In the event items are missing from Checked Baggage, the Passenger must report this with the Airline in writing within seven (7) Days from the date of arrival at your destination.
220.127.116.11 In the event that lost Checked Baggage is not found within twenty one (21) Days from receipt of the written complaint, the Airline will compensate the Passenger according to the applicable international and national regulations and standards as described in this Conditions of Carriage.
8.21 Processing of baggage claims
8.21.1 An Airlink passenger property claim form must be completed in English and sent back to our Baggage Claims department. Any missing forms or unfurnished information will delay the claim process.
The claim assessment takes up to twenty (20) Business days to process from date the claim has been received by Airlink.
The final claim payment conversion rate varies according to currency fluctuation taken on the day of payment.
8.21.2 All claims in regards to missing, delayed or damage to Checked Baggage must be submitted in writing to:
Fax: +27 (11) 3901651 or E-mail: email@example.com 8.21.3 The Airlink passenger property claim form must have the following documents accompany it:
a) Copy of the boarding pass
b) Copy of the E-ticket Itinerary Receipt
c) Copy of printed receipts for first need items (if applicable)
d) Copy of baggage claim tags
e) Banking details - International Claims
• Full bank name
• Full physical address of bank
• Sort/ swift code
• Branch code
• IBAN code
• Type of account
• Account number
• Name of account holder (person submitting claim)
A penalty of four hundred South African Rand (R400.00) will be charged if the Forex is returned due to incorrect banking details.
NOTE: International payments can take up to thirty (30) days.
f) Banking details – Domestic Claims
• Full name of bank
• Branch code
• Type of account
• Account number
• Name of account holder (person submitting the claim)
Note: no payment will be made on behalf of a person. Only the passenger who travelled may submit a claim with their banking details unless the passenger is a minor.
8.21.4 If the weight of the Checked Baggage is not recorded on the Baggage Check, the Airline will assume that it is not more than the free Baggage allowance for the class of carriage for which the Passenger was booked.