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Delays at ORTIA

02 August 2025 - Airlink customers may experience delays today due to knock-on effects from yesterday’s ATNS system failure, which prevented some aircraft from reaching the airports where they were scheduled to begin today's services. This is being compounded by low visibility at Johannesburg’s OR Tambo International Airport, where air and ground traffic movements are temporarily reduced as a safety precaution. For the latest updates, please Read More on the “Flight Info” section on Airlink's website, on the FlyAirlink app, or the airport flight information boards.

Special Assistance Requests

Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.

Botswana (MoH) Launches Pathogen Monitoring at SSKIA

The Botswana Ministry of Health (MoH) has launched a pathogen (disease causing micro-organisms) monitoring programme in Botswana. This programme includes sample collection from international arriving travellers and aircraft wastewater at Sir Seretse Khama International Airport (SSKIA). The voluntary collection of samples will take place in the International Arrivals Hall, commencing on Monday 16 September 2024 until the end of the year.

Tax Invoicing requests to be sent to taxinvoices@flyairlink.com

We are aware of issues being reported by some customers trying to generate a tax invoice on the website. We are working to rectify this as and ask that you email your request to taxinvoices@flyairlink.com in the interim. Please include your details so that our teams can assist and process the required tax invoice on your behalf.

Important Customer Notice: Delays expected at OR Tambo Immigration.

Airlink customers travelling through OR Tambo International Airport in Johannesburg are advised to allow for additional processing times at immigration points for both departing and arriving flights. This is as a result of the new Biometric Movement Control System (BMCS) implemented by the Department of Home Affairs (DHA) and Border Management Agency (BMA) at immigration and emigration areas, which is currently experiencing delays, resulting in longer queues during peak times. This may also affect international arrivals, baggage collection, and potentially lead to missed connecting flights. We recommend that travellers proceed to the immigration area immediately after check in to minimise lengthy waiting times. We apologise for any inconvenience that may be experienced.

Important Flight Notice

All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.

Flights to Angola

Flights to Botswana

Flights to Democratic Republic of the Congo

Flights to Kenya

Flights to Lesotho

Flights to Madagascar

Flights to Malawi

Flights to Mozambique

Flights to Namibia

St Helena

Flights to Eswatini (Swaziland)

Flights to Tanzania

Flights to Zambia

Flights to Zimbabwe

Flights to South Africa

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