Flights Disrupted by Failure of Critical Air Navigation Service
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Flights Disrupted by Failure of Critical Air Navigation Service
Airlink’s flights to and from Kruger Mpumalanga, Richards Bay, and Polokwane are severely disrupted due to Air Traffic Navigation Services’ failure to renew airport instrument flight procedures (IFPs).
Over 200 IFPs remain suspended, restricting operations in poor weather. Airlink is working to minimise inconvenience and advises customers to check flight updates.
Manage Booking Error Message
We are aware of an error message appearing in the Manage Booking section of our website. Please note that this scenario is limited to the Manage Booking tab only, and does not affect or impact the bookings themselves, or any other online services or functionalities.
If you need to make changes to your booking, kindly contact our Reservations Support Desk at +27 11 451 7300 or email us at e-ticketing@flyairlink.com for assistance.
We sincerely apologise for any inconvenience this incorrect messaging may have caused and appreciate your patience as we work to resolve the issue.
Zimbabwe Immigration Update
Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays.
To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html
Special Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
Botswana (MoH) Launches Pathogen Monitoring at SSKIA
The Botswana Ministry of Health (MoH) has launched a pathogen (disease causing micro-organisms) monitoring programme in Botswana. This programme includes sample collection from international arriving travellers and aircraft wastewater at Sir Seretse Khama International Airport (SSKIA). The voluntary collection of samples will take place in the International Arrivals Hall, commencing on Monday 16 September 2024 until the end of the year.
Tax Invoicing requests to be sent to taxinvoices@flyairlink.com
We are aware of issues being reported by some customers trying to generate a tax invoice on the website. We are working to rectify this as and ask that you email your request to taxinvoices@flyairlink.com in the interim. Please include your details so that our teams can assist and process the required tax invoice on your behalf.
Important Customer Notice: Delays expected at OR Tambo Immigration.
Airlink customers travelling through OR Tambo International Airport in Johannesburg are advised to allow for additional processing times at immigration points for both departing and arriving flights.
This is as a result of the new Biometric Movement Control System (BMCS) implemented by the Department of Home Affairs (DHA) and Border Management Agency (BMA) at immigration and emigration areas, which is currently experiencing delays, resulting in longer queues during peak times.
This may also affect international arrivals, baggage collection, and potentially lead to missed connecting flights.
We recommend that travellers proceed to the immigration area immediately after check in to minimise lengthy waiting times.
We apologise for any inconvenience that may be experienced.
Important Flight Notice
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
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