Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, infants and persons with illness or other people requiring special assistance is subject to prior arrangement and limitation with the Airline and the reasonable discretion of the Airline.
Passengers with disabilities who have advised the Airline of any special requirements they may have at the time of ticketing, and have been accepted by the Airline shall not subsequently be refused carriage on the basis of such disability or special requirements, but our regulations or government regulations may apply to the transport of such Passengers.
Special assistance Passengers may not be seated near an Emergency Exit.
To ensure acceptance of such at the airport, a facility is offered whereby this may be pre-booked as a Special Service Request through your travel agent or through the Airlink Reservations Support Desk on Tel +27 11 451 7300 (select option 1) or [email protected]
Please ensure approval no less than three (3) Business days prior to departure.
Frequently Asked Questions - Special Assistance
Wheelchair and Medical assistance can be booked from Monday to Friday 07h30 – 17h00 and must be done no later than three (3) Business Days prior to departure through the Airlink Reservations Support Desk on Tel +27 11 751 7300 (select option 1) or [email protected] . For flights over a weekend, as well as Monday, the cut-off for the necessary arrangements for special assistance must be no later than 15h00 on the Friday prior to the Passenger’s flight.
Airlink offers the following wheelchair types -
WCHR (Wheelchair Ramp) for Passengers who require a wheelchair in the airport terminal to/from the boarding gate and to/from the aircraft steps and must climb stairs but cannot walk long distances and does not need assistance in the bus, on passenger steps and in the aircraft to/from the seat, toilets and with meals. This facility will only be made available from the Airlink check-in desk and from the aircraft to the arrival terminal. The WCHR service must be prebooked. It is recommended to report at the Airlink check-in desk 2 hours prior to departure and we cannot guarantee wheelchair assistance when booking at short notice.
WCHS (Wheelchair Stairs) for Passengers who require a wheelchair from the airport terminal to and from the aircraft and up and down the stairs. A Passenger Aid Unit (PAU) service will be provided if the Passenger cannot climb stairs at all (e.g. broken leg).
WCHC (Wheelchair to Cabin seat) for Passengers who are completely immobile e.g. Paraplegics and Quadriplegics who require a wheelchair to and from the aircraft via the service of a Passenger Aid Unit (PAU) and to and from their cabin seat. An able-bodied assistant needs to accompany quadriplegic Passengers at all times. The Airline cannot accept stretcher cases.
No, special assistance is a complimentary service.
Meet and Assist is for Passengers who require an escort to and from the aircraft. The age and a reason for the Meet and Assist request is required at the time of booking and is limited to:
- First time flyer / Young Passenger (YP 12 to 16 years of age)
- Passenger / Guardian travelling with an infant (Clause 5.1.5)
- Elderly Passenger
- Non-English speaking
The Meet and Assist service commences once passengers have checked-in and is related to check-in and boarding assistance and excludes airport facilitation such as customs and immigration or passport control, security assistance etc.
An advance request for authority to the Airlink Reservations Support desk +27 11 4517300 select option 1 or [email protected] must be made three (3) Business days before flight departure.
Conditions of Carriage
Medical & Special Assistance.