Request Special Assistance

Zimbabwe Immigration Update

Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html

Special Assistance Requests

Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.

Botswana (MoH) Launches Pathogen Monitoring at SSKIA

The Botswana Ministry of Health (MoH) has launched a pathogen (disease causing micro-organisms) monitoring programme in Botswana. This programme includes sample collection from international arriving travellers and aircraft wastewater at Sir Seretse Khama International Airport (SSKIA). The voluntary collection of samples will take place in the International Arrivals Hall, commencing on Monday 16 September 2024 until the end of the year.

Tax Invoicing requests to be sent to taxinvoices@flyairlink.com

We are aware of issues being reported by some customers trying to generate a tax invoice on the website. We are working to rectify this as and ask that you email your request to taxinvoices@flyairlink.com in the interim. Please include your details so that our teams can assist and process the required tax invoice on your behalf.

Important Customer Notice: Delays expected at OR Tambo Immigration.

Airlink customers travelling through OR Tambo International Airport in Johannesburg are advised to allow for additional processing times at immigration points for both departing and arriving flights. This is as a result of the new Biometric Movement Control System (BMCS) implemented by the Department of Home Affairs (DHA) and Border Management Agency (BMA) at immigration and emigration areas, which is currently experiencing delays, resulting in longer queues during peak times. This may also affect international arrivals, baggage collection, and potentially lead to missed connecting flights. We recommend that travellers proceed to the immigration area immediately after check in to minimise lengthy waiting times. We apologise for any inconvenience that may be experienced.

Important Flight Notice

All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.

Flights to Angola

Flights to Botswana

Flights to Democratic Republic of the Congo

Flights to Kenya

Flights to Lesotho

Flights to Madagascar

Flights to Malawi

Flights to Mozambique

Flights to Namibia

St Helena

Flights to Eswatini (Swaziland)

Flights to Tanzania

Flights to Zambia

Flights to Zimbabwe

Flights to South Africa

Download the FlyAirlink app

OTP

Download the FlyAirlink app

Connect with Us

OTP