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Skybucks Frequently Asked Questions

Find out more about the Skybucks loyalty programme.

Skybucks is a revenue-based model. It is a form of payment so you can use it on any class and on any flight.

We have not entered any partnerships as yet.

Skybucks are valid for 18 months. Any flight activity will extend Skybucks on the member’s account for 18 months from the last flight activity date. If the account has had no flight activity for 18 months, Skybucks will expire.

The benefits are tier driven, the higher your tier the more benefits available.

Skybucks can be used to purchase flight tickets and upgrades for now. Excess baggage, Car rental and hotel is a future development.

Yes

No; however, one may utilise the family pooling and transfer option.

Approximately 4% - 6% of the fare and YQ amount. ARDW starts at 10% (of base fare + YQ amount) and follows 10% increments

Passenger will be able to insert two FFP for the same sector. However, Skybucks T&Cs states that the member is only allowed to accrue on one FFP per sector flown

Lounge access is restricted to a maximum of 2 hours prior to scheduled flight departure - Early check-in fees are applicable and payable directly if arriving outside these times - Access may be restricted due to space constraints - Children under 2 years are admitted free - Alcoholic drinks are available from 10:00 daily - Separate smoking room available.

Special requests must be made at least 72 hours before departure to be confirmed. Please view here for more info.

While discounts are easily translated into monetary value, it is important to know how much the rewards currency can buy.
The Skybucks (SB) point is linked to the value of the Rand(ZAR). It’s a clear value that is represented as SB11.5 and is worth R1 in monetary value. In other words, for every 11.5x Skybucks points earned, a member has the equivalent of R1 available for redemption.

Need to update your Skybucks profile?

As a valued Skybucks member, if you need assistance with updating your details, please reach out to our Skybucks Team for support.

Programme Definitions

“Account” means the Member’s Skybucks account, which can be accessed and viewed on the Website or the App and into which account the Members’ Skybucks are credited;

“Accrual Activity” means any Qualifying Flight or Qualifying Transaction in terms of which Skybucks are earned;

“Beneficiary” means the Member designated as such, that creates and manages a particular Skybucks Club;

“Benefit/s” means any benefit, service, arrangement or facility offered or made available from time to time to a Member by Us or a Partner under these Terms;

"Contributor” means a qualifying Member forming part of a Skybucks Club as set out in these Terms, which is not a Beneficiary;

“Effective Date” means the date

“Fare Price” means the base fare and any YQ surcharges charged in respect of a Qualifying Flight;

“Fee Schedule” means the schedule available on the Website setting out all applicable fees payable by the Member pursuant to these Terms, as updated and amended from time to time;

“Flight Sector” means a single flight from published origin to destination;

“Joining Date” means the date on which a Member is successfully enrolled and granted a Membership, as notified to the Member by Us;

“Member” means a natural person who has enrolled and is registered as a member of the Skybucks Loyalty Programme;

“Membership” means a Member’s membership of the Skybucks Loyalty Programme under these Terms;

"Membership Number” means the unique membership number assigned to a Member on successfully attaining Membership in accordance with these Terms;

“Member Status” means the Membership Tier attained by a Member from time to time in accordance with these Terms;

“Membership Tier” means the applicable Tier status which a Member can attain under the Skybucks Loyalty Programme that entitles a Member to receive the Benefits associated to the Tier;

“Personal Information” has the meaning ascribed to it in the Protection of Personal Information Act 4 of 2013 (as amended) and includes Special Personal Information;

“Qualifying Flight” means an Airlink flight for which Skybucks may be earned;

“Qualifying Transaction” means a transaction with a Partner in terms of which a Member earns Skybucks;

“Redeem/ing/Redemption” means the act of exchanging Skybucks for Rewards;

“Reward/s” means any Reward Flight and or Retail Award which may from time to time be made available for Redemption by Us, Airlink and/or Partners to a Member ;

“Reward Flight” means a flight ticket which may be acquired in terms of a Skybucks or Skybucks + Cash Redemption;

“Skybucks” means the currency of the Skybucks Loyalty Programme, earned and used by Members in accordance with these Terms;

“Skybucks Club” means a group consisting of the Beneficiary and at least 1 (one) but no more than 7 (seven) Contributors as set out in these Terms;

“Skybucks Loyalty Programme” means this loyalty programme managed and operated by Us in accordance with these Terms;

“Skybucks + Cash” means the Redeeming of a Reward using a combination of Skybucks and money by way of form of payment approved by Us;

Technical

Find out more about any Technical issues faced online

We do apologize for the inconvenience. If you are having problems with accessing the site then please get in touch with our customer care team enquiries@skybucks.co.za who will be able to help you. To help us solve the problem, please include as much information as possible about the difficulties you are experiencing.

We do apologize for the inconvenience. If you are having problems viewing the images on the site then please get in touch with our customer care team enquiries@skybucks.co.za who will be able to help you.

If you are having trouble signing in to your account, please make sure you are using the same email address and password that you used when you registered with us. If the problem persists please get in touch with our customer care team enquiries@skybucks.co.za who will be able to help you.

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Skybucks Frequently Asked Questions

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