Requirements for Domestic and Regional Travel during Covid19 More Details

20 March 2020

Airlink Addresses Reservations & Ticketing Queries, Refund Requests and Announces Changes to Re-accommodation of SA Express Passengers

Reservations & Ticketing Queries:

It is our top priority to assist customers and agents with ticketing, reservation and schedule change queries for travel within 72 hours. We would like to encourage agents and customers to email these queries to [email protected] and not to call the Agent Helpline or Head Office. We assure you that your email will be attended to.

Where possible, we urge all customers to re check their itineraries using the “Manage My Booking” function on the relevant flight booking websites or to contact their booking agents.

If your query does not relate to any of the above, please contact our Head Office on +27 11 451 7300 during offices hours 08h00 – 16h30 for someone to assist you. “We apologise for any inconvenience caused and thank our customers for their patience, support and understanding during this time” said Mr Foster.

Refund Requests:

We encourage our customers to postpone their travel date and where possible not to cancel their reservation. No-shows will forfeit their ticketed sector. Should you be unable to postpone your travel and request a refund, please note that standard refund rules and conditions will apply. Please contact your booking agent or if a booking was made online please email [email protected]

SA Express Passenger Re- Accommodation:

Airlink will accommodate SA Express customers who have been affected by the recent announcement made by SA Express that it has suspended operations from 18 March 2020 until further notice. Customers holding confirmed SA Express tickets SA1*** wishing to travel on Airlink are no longer required to contact SA Express to have their ticket reissued. Passengers may present themselves at the Airlink Check-in counter for Airlink flights subject to seat availability for flights from Johannesburg to Bloemfontein, Kimberley, Hoedspruit, Gaborone and Walvis Bay.

About Airlink:

Airlink, South Africa’s largest privately-owned regional feeder airline offers the widest network and choice of flights in Southern Africa. Airlink is customer centric, reliable and committed to punctuality consistently 95% and above on time, across 60 000 flights servicing some 2 million customers per annum on more than 55 routes to 39 destinations in nine African countries and St Helena Island.