LATEST UPDATE - Customer Notice: ๐ญ๐ฒ ๐๐ฎ๐ป๐๐ฎ๐ฟ๐ ๐ฎ๐ฌ๐ฎ๐ฒ - Hoedspruit Flights Resume More Details
LATEST UPDATE - Customer Notice: ๐ญ๐ฒ ๐๐ฎ๐ป๐๐ฎ๐ฟ๐ ๐ฎ๐ฌ๐ฎ๐ฒ - Hoedspruit Flights Resume More Details
LATEST TRAVEL NEWS AND UPDATES
๐ญ๐ฒ ๐๐ฎ๐ป๐๐ฎ๐ฟ๐ ๐ฎ๐ฌ๐ฎ๐ฒ - Hoedspruit Flights Resume
Airlink has this morning resumed flights to and from Hoedspruit in Limpopo. However, this is subject to the local weather and conditions on the ground remaining favourable for flights. For updates on the status of flights, please check the Flight Info section on the website, Mobile App or contact your travel agent.
๐ญ๐ฐ ๐๐ฎ๐ป๐๐ฎ๐ฟ๐ ๐ฎ๐ฌ๐ฎ๐ฒ - Hoedspruit Flights Affected by Floods
Airlink has suspended all flights to and from Hoedspruit in Limpopo due to severe floods, which have left many roads impassable and restricted access to the airport, which serves communities in the area as well as the nearby Kruger National Park and surrounding lodges and resorts. Flights will resume as soon as the relevant authorities declare it safe for the airport to resume operations. We are in constant liaison with local stakeholders, including SANParks and the various private lodges in the area, to assist passengers who are stranded at those destinations. Customers who are booked to fly to or from Hoedspruit this week will be updated as the situation evolves.
Service Disruption Notice: Flight Delays
Airlink advises customers that flights this afternoon and evening are delayed due to air traffic control constraints at Johannesburgโs O.R. Tambo International Airport. The disruptions are caused by ATNS staffing shortages and the suspension or expiry of certain instrument flight procedures. These issues have led to departure delays, airspace restrictions, and some flight diversions, impacting the overall schedule. Airlink is working to recover operations and minimise delays. Updates will be shared via Airlinkโs app, social media, and airport information screens.
Read MoreZimbabwe Immigration Update
Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html
Read MoreSpecial Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
Read MoreBook a Single Through-Fare Ticket to Avoid Delays
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Read More
LATEST UPDATE - Customer Notice: ๐ญ๐ฒ ๐๐ฎ๐ป๐๐ฎ๐ฟ๐ ๐ฎ๐ฌ๐ฎ๐ฒ - Hoedspruit Flights Resume More Details
LATEST UPDATE - Customer Notice: ๐ญ๐ฒ ๐๐ฎ๐ป๐๐ฎ๐ฟ๐ ๐ฎ๐ฌ๐ฎ๐ฒ - Hoedspruit Flights Resume More Details
LATEST TRAVEL NEWS AND UPDATES
๐ญ๐ฒ ๐๐ฎ๐ป๐๐ฎ๐ฟ๐ ๐ฎ๐ฌ๐ฎ๐ฒ - Hoedspruit Flights Resume
Airlink has this morning resumed flights to and from Hoedspruit in Limpopo. However, this is subject to the local weather and conditions on the ground remaining favourable for flights. For updates on the status of flights, please check the Flight Info section on the website, Mobile App or contact your travel agent.
๐ญ๐ฐ ๐๐ฎ๐ป๐๐ฎ๐ฟ๐ ๐ฎ๐ฌ๐ฎ๐ฒ - Hoedspruit Flights Affected by Floods
Airlink has suspended all flights to and from Hoedspruit in Limpopo due to severe floods, which have left many roads impassable and restricted access to the airport, which serves communities in the area as well as the nearby Kruger National Park and surrounding lodges and resorts. Flights will resume as soon as the relevant authorities declare it safe for the airport to resume operations. We are in constant liaison with local stakeholders, including SANParks and the various private lodges in the area, to assist passengers who are stranded at those destinations. Customers who are booked to fly to or from Hoedspruit this week will be updated as the situation evolves.
Service Disruption Notice: Flight Delays
Airlink advises customers that flights this afternoon and evening are delayed due to air traffic control constraints at Johannesburgโs O.R. Tambo International Airport. The disruptions are caused by ATNS staffing shortages and the suspension or expiry of certain instrument flight procedures. These issues have led to departure delays, airspace restrictions, and some flight diversions, impacting the overall schedule. Airlink is working to recover operations and minimise delays. Updates will be shared via Airlinkโs app, social media, and airport information screens.
Read MoreZimbabwe Immigration Update
Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html
Read MoreSpecial Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
Read MoreBook a Single Through-Fare Ticket to Avoid Delays
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Read MoreChoose Preferences
Airlink is bound by the provisions of the Consumer Protection Act, 68 of 2008
The South African airline industry is in the process of drafting an Industry Code of Conduct for the Consumer Protection Act. The Code is currently being considered by the relevant industry bodies in consultation with the Department of Trade and Industry and will be published on this website on completion.
Airlink manages an internal complaints resolution system through which we endeavour to reply to our passengersโ complaints and / or concerns within five (5) business days and provide a substantive response within 60 days.
If Airlink have not acknowledged the complaint within 15 days, you are entitled titled to approach the consumers goods and services Ombud.
How to Resolve your Complaint
In the event that you have made a reservation on an Airlink flight through an independent travel agent, please contact the agent first. Please remember to have all relevant documentation in support of your claim available;
In the event that you wish to raise a complaint directly with Airlink or are not satisfied with the advice provided by an independent travel agent please contact the Airlink Customer Care Centre on: Tel:+27 11 451 7300
or submit your claim in writing, together with supporting documentation to the following e-mail address: customercare@flyairlink.com or alternatively use our feedback form to submit you complaint.