LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details
LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details
LATEST TRAVEL NEWS AND UPDATES
Zimbabwe Immigration Update
Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html
Read MoreSpecial Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
Read MoreBook a Single Through-Fare Ticket to Avoid Delays
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Read More
LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details
LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details
LATEST TRAVEL NEWS AND UPDATES
Zimbabwe Immigration Update
Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html
Read MoreSpecial Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
Read MoreBook a Single Through-Fare Ticket to Avoid Delays
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Read MoreChoose Preferences
Airlink is bound by the provisions of the Consumer Protection Act, 68 of 2008
The South African airline industry is in the process of drafting an Industry Code of Conduct for the Consumer Protection Act. The Code is currently being considered by the relevant industry bodies in consultation with the Department of Trade and Industry and will be published on this website on completion.
Airlink manages an internal complaints resolution system through which we endeavour to reply to our passengers’ complaints and / or concerns within five (5) business days and provide a substantive response within 60 days.
If Airlink have not acknowledged the complaint within 15 days, you are entitled titled to approach the consumers goods and services Ombud.
How to Resolve your Complaint
In the event that you have made a reservation on an Airlink flight through an independent travel agent, please contact the agent first. Please remember to have all relevant documentation in support of your claim available;
In the event that you wish to raise a complaint directly with Airlink or are not satisfied with the advice provided by an independent travel agent please contact the Airlink Customer Care Centre on: Tel:+27 11 451 7300
or submit your claim in writing, together with supporting documentation to the following e-mail address: customercare@flyairlink.com or alternatively use our feedback form to submit you complaint.