LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details
LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details
LATEST TRAVEL NEWS AND UPDATES
Zimbabwe Immigration Update
Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html
Read MoreSpecial Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
Read MoreBook a Single Through-Fare Ticket to Avoid Delays
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Read More
LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details
LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details
LATEST TRAVEL NEWS AND UPDATES
Zimbabwe Immigration Update
Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html
Read MoreSpecial Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
Read MoreBook a Single Through-Fare Ticket to Avoid Delays
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Read MoreChoose Preferences
Additional Information
Looking for additional information before you travels? You have come to the right place.
Check-in Information
Information for hassle-free online and mobile check-in.
Baggage Queries
Additional baggage policies, missing baggage, and transporting special goods.
Assisted Passengers
Passengers with disability, unaccompanied children, incapacitated persons & pregnant women.
Special Equipment
Musical instruments, sporting and photographic equipment and other special equipment policies.
Pets & Live Animals
Guidelines and regulations for safe transportation of live animals.
Unaccompanied Minors
Policies for safe travel of unaccompanied minors travelling without a guardian.
Firearms & Ammunition
Guidelines and regulations for carriage procedures, handlings and transportation of firearms.
Need Help? - Frequently Asked Questions
FAQ's about check-in & boarding, bookings and more.Self Service Hub
This provides self-service options to our Airlink customers who have booked via the direct channels of Airlink and not through a travel agency or OTA (Online Travel Agency).
Customer Service
Customer Care Operating Hours: Monday to Friday (07H30 to 17H00).
Complete the General Query Form below to get in contact with the customer care team:
Reservations Support Desk operating hours: Monday to Friday (05H00 to 21H00).
You should receive a response within 48 hours.
Customer Care Operating Hours: Monday to Friday (07H30 to 17H00).
Complete the Compliment or Complaint Form below to get in contact with the customer care team:
Website
www.airlinkcargo.co.za
Fill in the form below to send your query to the Airlink Cargo team:
Travel agents who require assistance can contact Airlink Customer Care department by filling in the form below: