LATEST UPDATE - More Details
LATEST UPDATE - More Details
LATEST TRAVEL NEWS AND UPDATES
5 June 2026 - Uganda and Congo Travel Advisory
In response to the recent Ebola Virus Disease (EVD) outbreaks reported in the Democratic Republic of Congo (DRC) and Uganda, the Ministry of Health wishes to inform the public, travelers, and all stakeholders, that Botswana has intensified screening protocols at all Points of Entry (PoEs), including airports and land borders. This precautionary measure is being implemented to protect the health and safety of all citizens and residents of Botswana, as well as to prevent the importation of the virus. The intervention will also help ensure early detection and containment of any potential cases.
Read More25 May 2026 – Zanzibar
Customers travelling to Zanzibar, Tanzania, are advised to take note of a Travel Advisory issued by the Zanzibar Ministry of Health, effective from 21 May 2026. This follows the recent Ebola virus outbreaks in the Democratic Republic of Congo and Uganda and applies at all ports of entry, including airports and seaports.
Read MoreZimbabwe Immigration Update
Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html
Read MoreSpecial Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
Read MoreBook a Single Through-Fare Ticket to Avoid Delays
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Read More
LATEST UPDATE - More Details
LATEST UPDATE - More Details
LATEST TRAVEL NEWS AND UPDATES
5 June 2026 - Uganda and Congo Travel Advisory
In response to the recent Ebola Virus Disease (EVD) outbreaks reported in the Democratic Republic of Congo (DRC) and Uganda, the Ministry of Health wishes to inform the public, travelers, and all stakeholders, that Botswana has intensified screening protocols at all Points of Entry (PoEs), including airports and land borders. This precautionary measure is being implemented to protect the health and safety of all citizens and residents of Botswana, as well as to prevent the importation of the virus. The intervention will also help ensure early detection and containment of any potential cases.
Read More25 May 2026 – Zanzibar
Customers travelling to Zanzibar, Tanzania, are advised to take note of a Travel Advisory issued by the Zanzibar Ministry of Health, effective from 21 May 2026. This follows the recent Ebola virus outbreaks in the Democratic Republic of Congo and Uganda and applies at all ports of entry, including airports and seaports.
Read MoreZimbabwe Immigration Update
Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html
Read MoreSpecial Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
Read MoreBook a Single Through-Fare Ticket to Avoid Delays
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Read MoreChoose Preferences
Additional Information
Looking for additional information before you travels? You have come to the right place.
Check-in Information
Information for hassle-free online and mobile check-in.
Baggage Queries
Additional baggage policies, missing baggage, and transporting special goods.
Assisted Passengers
Passengers with disability, unaccompanied children, incapacitated persons & pregnant women.
Sporting Equipment
Angling, Non-motorised Bicycle, Cricket, Golf, Hiking, Horse Riding, Hunting Weapons.Special Equipment
Musical instruments, sporting and photographic equipment and other special equipment policies.
Pets & Live Animals
Guidelines and regulations for safe transportation of live animals.
Unaccompanied Minors
Policies for safe travel of unaccompanied minors travelling without a guardian.
Firearms & Ammunition
Guidelines and regulations for carriage procedures, handlings and transportation of firearms.
Need Help? - Frequently Asked Questions
FAQ's about check-in & boarding, bookings and more.Self Service Hub
This provides self-service options to our Airlink customers who have booked via the direct channels of Airlink and not through a travel agency or OTA (Online Travel Agency).
Customer Service
Reservations Support Desk operating hours: Monday to Sunday (05H00 to 21H00).
You should receive a response within 48 hours.
For queries related to Skybucks Accounts, please fill in the form below:
Website
www.airlinkcargo.co.za
Fill in the form below to send your query to the Airlink Cargo team:
Customer Care Operating Hours: Monday to Friday (07H30 to 17H00).
Complete the Compliment or Complaint Form below to get in contact with the customer care team:
Customer Care Operating Hours: Monday to Friday (07H30 to 17H00).
Complete the General Query Form below to get in contact with the customer care team:
Travel agents who require assistance can contact Airlink Revenue Control Team by filling in the form below: