Payment Service Interruption – Alternative Payment Options Available
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Payment Service Interruption – Alternative Payment Options Available
We are aware that some customers are experiencing difficulties making payments for online bookings.
This is due to a technical issue experienced by our global service provider.
All payments for bookings can be redirected to the Airlink Reservations Call Centre, or at the Airport Ticket Desk.
Please contact: e-ticketing@flyairlink.com or +27 11 451 7300 (Option 1).
We apologise for any inconvenience this may have caused.
Special Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
Botswana (MoH) Launches Pathogen Monitoring at SSKIA
The Botswana Ministry of Health (MoH) has launched a pathogen (disease causing micro-organisms) monitoring programme in Botswana. This programme includes sample collection from international arriving travellers and aircraft wastewater at Sir Seretse Khama International Airport (SSKIA). The voluntary collection of samples will take place in the International Arrivals Hall, commencing on Monday 16 September 2024 until the end of the year.
Tax Invoicing requests to be sent to taxinvoices@flyairlink.com
We are aware of issues being reported by some customers trying to generate a tax invoice on the website. We are working to rectify this as and ask that you email your request to taxinvoices@flyairlink.com in the interim. Please include your details so that our teams can assist and process the required tax invoice on your behalf.
Important Customer Notice: Delays expected at OR Tambo Immigration.
Airlink customers travelling through OR Tambo International Airport in Johannesburg are advised to allow for additional processing times at immigration points for both departing and arriving flights.
This is as a result of the new Biometric Movement Control System (BMCS) implemented by the Department of Home Affairs (DHA) and Border Management Agency (BMA) at immigration and emigration areas, which is currently experiencing delays, resulting in longer queues during peak times.
This may also affect international arrivals, baggage collection, and potentially lead to missed connecting flights.
We recommend that travellers proceed to the immigration area immediately after check in to minimise lengthy waiting times.
We apologise for any inconvenience that may be experienced.
Important Flight Notice
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
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