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LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details

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LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details

LATEST TRAVEL NEWS AND UPDATES

Zimbabwe Immigration Update

Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html

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Special Assistance Requests

Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.

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Book a Single Through-Fare Ticket to Avoid Delays

All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.

Read More

LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details

Info Icon

LATEST UPDATE - We have refreshed the look and improved the flow of our digital platforms. More Details

LATEST TRAVEL NEWS AND UPDATES

Zimbabwe Immigration Update

Passengers traveling to Zimbabwe are now required to complete arrival forms online before departure, as paper forms are no longer in use. While iPads are provided at immigration in Zimbabwe for this purpose, completing the form on arrival may result in delays. To ensure a smoother and quicker journey through immigration, we recommend completing your form in advance by going to https://evisa.gov.zw/app/index.html

Read More

Special Assistance Requests

Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.

Read More

Book a Single Through-Fare Ticket to Avoid Delays

All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.

Read More

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General Queries
The Customer Care team manage all complaints, compliments and general queries.
Customer Care Operating Hours: Monday to Friday (07H30 to 17H00).

Complete the General Query Form below to get in contact with the customer care team:
Baggage Queries
For queries about your baggage, please contact us by using the form below.
Booking Queries
To change a booking, cancel, make payment, name change or need assistance with a web related booking, click on the form button below.

Reservations Support Desk operating hours: Monday to Friday (05H00 to 21H00).

You should receive a response within 48 hours.
Compliments & Complaints
The Customer Care team manage all complaints, compliments and general queries.
Customer Care Operating Hours: Monday to Friday (07H30 to 17H00).

Complete the Compliment or Complaint Form below to get in contact with the customer care team:
Airlink Cargo

Website
www.airlinkcargo.co.za

Fill in the form below to send your query to the Airlink Cargo team:

Refunds
For queries related to refunds, please fill in the form below:
Travel Agents

Travel agents who require assistance can contact Airlink Customer Care department by filling in the form below:

Branch Contacts

Click here to view our global Airlink branch contacts.