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Need Help? - Frequently Asked Questions


For bookings made directly through an Airlink booking office, please complete the pre-formatted page here:

If you have booked through a Travel Agent, please contact your Travel Agent directly to obtain a tax invoice.

A maximum mass of 10kg of perishable goods may be included in the free baggage allowance. Due to its perishable nature, it will be carried at the passenger`s own risk and will not be accepted on Airlink regional flights. Each regional country that Airlink operates to has strict import and export regulations, so perishable items of any nature will only be acceptable as manifested cargo.

Lost property is managed by our Baggage department who can be contacted on +27 390 9872 or [email protected]

Due to the vast volume of refund requests coming through, the processing time may take up to four months from date of submission. Every effort will be made to process refunds as quickly as possible.

Please send your refund request to [email protected] along with the relevant documentation.

For general queries, please contact the Airlink Reservations Support desk on +27 11 451 7300 select option 1 or [email protected], alternatively contact the Customer Care Team on [email protected] or on +27 11 451 7300 select option 2.

Additional baggage can be purchased online when making your booking on

You can contact our Baggage Department whom monitors lost property on +27 11 390 9872

Check-in and Boarding

Passengers must present themselves for check-in at the designated check-in counter no later than the time stipulated below before the scheduled departure time of the flight as indicated on the Passenger's Ticket.

Domestic: Two (2) hours.
International / Regional: Three (3) hours.

Passengers that check-in must report directly to the boarding gates within the times stipulated below. Failure to do so will result in the Passenger and their Checked Baggage being offloaded from the flight and will be deemed a “no-show” and the Ticket flight coupon will be forfeited. The Airline will not be liable for any loss or expense incurred due to the Passenger’s failure to comply with this provision.

Domestic: Boarding closes fifteen (15) minutes prior to the scheduled departure time.
International / Regional: Boarding closes twenty (20) minutes prior to the scheduled departure time.


  • If you booked through a travel agent, for rebooking or further assistance kindly contact your travel agent.
  • If you booked directly on the Airlink website, Contact the Airlink Reservations Support desk on +27 11 451 7300 select option 1 or [email protected], alternatively changes can be made on our website here

For further assistance kindly contact:
- the nearest Airlink Ticketing office
- Airlink Head Office Tel +27 11 451 7300 and select the relevant applicable menu option for further assistance
- E-mail [email protected] for ticketing related queries

Tickets can be transferred to another Passenger and any error in the name or spelling of the name will mean that the ticket will have to be reissued and an administration fee will be charged for the same booking class. Children and infant discount applies. The charge amount varies for each country where the change is being made.

E-mail Airlink for the applicable name change fee [email protected]

This will not affect your booking as the information will be verified at the check-in counters on your day of travel.

You can select your seat preference when you check-in online 24 hours prior to your flight’s departure. Alternatively, seat preferences can be allocated when managing your booking on the following link: Manage My Booking

Passengers who fail to present themselves for a flight without advising the Airline in advance, no later than one (1) hour prior to the scheduled departure time will be a "no-show" and the Ticket flight coupon will be forfeited.

The same will apply if the Passenger does not present themselves for a flight, be it at the check-in counter for the check-in procedure or the boarding gate for the boarding procedure prior to departure. It is the Passenger’s responsibility to familiarize themselves with the terms and conditions of the fare and the Airline does not accept any responsibility for the Passenger’s failure to do so.

If you purchased your ticket through a travel agent, please contact your agent for further assistance.