Conditions of Carriage

6.1 Check-in Times
Passenger must present themselves for check-in at the designated check-in counter no later than the time stipulated below before the scheduled departure time of the flight as indicated on the Passenger's Ticket.

6.2 Flight closure times

6.3 Flight boarding times

6.4 Boarding gate closing times

6.4.1 The Passenger must be present at the boarding gate no later than the time specified on the Passenger's boarding card.

6.4.2 Passengers that check-in must report directly to the boarding gates within the times stipulated above. Failure to do so will result in the Passenger and their Checked Baggage being offloaded from the flight and will be deemed a "no-show" and the Ticket flight coupon will be forfeited. The Airline will not be liable for any loss or expense incurred due to the Passenger’s failure to comply with this provision.
 

6.5 General Check–in Requirements

6.5.1 Notwithstanding the provisions of Clause 6.1 (Check-in Times), check-in deadlines are different at the various airports and the Airline recommends that the Passenger informs themselves about these check-in deadlines and honour them accordingly. The Passenger's journey will be more convenient if the Passenger allows sufficient time to comply with the check-in deadlines.

6.5.2 The Airline reserves the right to cancel the reservation if the Passenger does not comply with the check-in deadlines indicated.
 

6.6 Web Check–in and Home Printed Boarding Passes

6.6.1 After completing the online check-in process, Passengers will be supplied with a computer generated image of a boarding pass containing the information for the intended flight. This image can be printed at home before the Passenger leaves for the airport. The entire boarding pass document must be printed on A4 paper and have a minimum resolution of 300 dpi.

If these conditions are not met the Passenger will be required to collect a boarding pass at the check-in counters or at the self-service kiosk. If the Passenger has no check-in luggage you may proceed directly to security without reporting to the check-in counter.

6.6.2 Certain airports have a baggage drop counter where the Passenger can hand in the bag no later than sixty (60) minutes prior to departure. Failure to do so will cause the Baggage not to be loaded onboard the aircraft. Baggage must conform with the Airline’s baggage policy and for safety reasons certain dangerous articles must not be carried in Passenger’s Baggage. Please refer to Clause 8.4 (Items Not Allowed In Passenger's Baggage).

6.6.3 If no baggage drop counter exists, the Baggage must be checked-in at the check-in counter.

6.6.4 Passengers need to check the flight information screens in the departure terminal for boarding and gate information as this will not be printed on the home printed boarding pass.

6.6.5 Passengers must report to the boarding gate at least thirty (30) minutes prior to departure. Failure to arrive at the boarding gate on time will result in the passenger being denied boarding and their Baggage offloaded from the aircraft if applicable.

6.6.6 All Passengers using the online check-in facility must produce valid identification, as provided for in Clause 3.1.1 (Tickets and Identification), which will be checked at the boarding gate. Any Passenger without the appropriate identification will be denied boarding and their Baggage offloaded from the aircraft if applicable.

6.6.7 Any Passenger failing to present their boarding pass at the boarding gate will be required to have the boarding pass reissued at the Airlink check-in counter. On return to security the Passenger will be obliged to resubmit themselves for the security screening. The Airline accepts no liability where such process results in a passenger missing their flight by failing to report at the boarding gate at the stipulated time before the flights departure.

6.6.8 Passengers travelling with hand luggage should ensure that it meets the Airline's requirements with respect to number, size and weight of articles being carried and does not contain any sharp or dangerous objects. The Airline reserves the right to refuse acceptance of hand luggage that is not in conformity with its baggage policy.

6.6.9 The Airline reserves the right to suspend or terminate the online check-in facility for certain flights from time to time at its discretion. In this case the Passenger will be required to check-in in accordance with the normal airport check-in procedure.