Travel Documents, Customs & Security Inspections
The Passenger is responsible for obtaining and holding all of the required travel documents the Passenger needs for entry into any country the Passenger is visiting (even as a transit Passenger).
All passports must be in good condition (not damaged, torn, have loose pages or defaced). Some countries require the passport to be valid for three (3) or six (6) months beyond the date of return and require one (1) or more Visa unused (blank) pages available in the passport to travel. This does not include pages reserved for Endorsements, Amendments or Observations.
Airlink is obligated by the Department of Home Affairs to ensure passengers are properly documented and the airline document check is normally limited to a visual examination to identify possible fraud and to ensure that a visa or other travel entitlement is present and valid in the passport if required. To assist Airlink, we make use of the IATA software solution, Timatic, which provides travel documentation advise to airlines.
The final decision lies solely with immigration at the country of departure and Airlink reserves the right to refuse carriage if passengers do not comply with these requirements or if the travel documents do not appear in order. Airlink will not be liable if, in good faith, we are of the opinion that in our view decisive regulations do not allow your carriage, which we therefore refuse. Furthermore, Airlink will not be liable for damages that arise from non-compliance with formalities if passengers were accepted for carriage despite their non-compliance.
Passengers can check their own travel status in the IATA travel centre directly:
The Passenger is obliged to obey all Laws, regulations, orders, and other requirements of all countries the Passenger will exit, enter, or through which the Passenger will transit during the Passengers journey.
The granting of a visa does not guarantee that the holder will be permitted to enter the country concerned since permission to land is at the discretion of the immigration officials of a country.
For details of the required travel documents the Passenger is advised to contact the embassy, consulate or other relevant body of all relevant countries prior to making the reservation.
If the Passenger is not travelling immediately, the Airline advises the Passenger to contact the same bodies again before the Passenger commences travel to ensure that the requirements which are applicable to the Passenger has not changed and that the Passenger’s travel documents remain valid for all flights, destinations and planned Stopovers.
At the Airline’s request at any time before or during carriage, the Passenger is obliged to:
a. present all Passports, Visas, Health Certificates and other Travel Documents needed for the journey;
b. permit the Airline to take photocopies of those documents or hand the documents to a member of its flight crew aboard the Passenger aircraft for safe keeping during a flight.
The Airline will not be liable to the Passenger if the Passenger does not have all Passports, Visas, Health certificates and other Travel Documents needed for the journey or if any of those documents are out of date or if the Passenger has not obeyed all Laws, regulations, orders, and other requirements of all countries the Passenger will exit, enter, or through which the Passenger will transit during their journey.
The Airline will not accept the Passenger or the Passenger’s Baggage for carriage if the Passenger’s Visas or travel documents do not appear to be in order or if the Passenger has not complied with the other requirements of Clause 14.1.
The Airline has the right to refuse carriage to the Passenger even if the Passenger has started or completed part of the carriage before the Airline has reasonable cause to believe (whether as a result of operation of Clause 14.1.4 or otherwise) that the Passenger has not complied with Clause 14.1.
If the Passenger is refused entry to a country (including a country the Passenger transits through while en route to the destination), the Passenger will be obliged to reimburse the Airline in full on request for any fine, penalty or charge assessed against the Airline by the government concerned (including detention costs) as well as the fare for transporting the Passenger and an escort if required, from that country.
The Airline will not refund to the Passenger the fare paid for carriage to the airport where the Passenger was refused entry.
At the Airline’s request, the Passenger will be obliged to reimburse the Airline in full for the amount of any fine, penalty, detention costs, deportation or removal expenses, escorting charges (if any), cost of Ticket(s) issued for the Passenger, or any other expenditure the Airline incurs because the Passenger has failed to comply with any Laws, regulations, orders or other travel requirements of the country the Passenger has travelled to or because the Passenger has failed to produce the required travel documents on seeking entry to a country or the Passenger has been refused admission into the country.
The Airline reserves the right to use the value of any unused carriage on the Ticket or any of the funds in its possession to pay sums due to the Airline from the Passenger in terms of this Clause.
The Airline will not be liable to the Passenger for the return of any of the travel documents, identification documents or Tickets confiscated by a governmental or other authority.
If required, the Passenger shall attend inspection of their Baggage by customs or other government officials. The Airline will not be liable to the Passenger for damage suffered by the Passenger in the course of such inspection or as a result of the Passenger’s failure to attend such inspection.
The Passenger shall be obliged to allow all such security checks, searches and scans of your person by the Airline, the Airline’s handling agents, government officials, airport officials, police or military officials and other Airlines involved in their carriage.
If the Passenger does not allow all such security checks, searches and scans to be conducted, the Airline will refuse to carry the Passenger and the Passenger’s Baggage and the applicable fare rules of the Ticket will apply. See Clause 10.10 (Right To Search, Screen And X-ray) for security checks on Baggage.