LATEST TRAVEL NEWS AND UPDATES
Important Flight Notice
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Important EFT Payment Notice
PayGate has advised that Standard Bank has been re-enabled on SiD. Customers may still encounter issues completing payments for the moment.
We're launching new Lilongwe and Blantyre routes.
We will start operating flights from Johannesburg to Lilongwe on 4 September and to Blantyre on 5 September 2023.
Tickets & Identification
It is a regulatory requirement that airlines verifies that the person travelling is the same person booked to travel. In accordance with the relevant regulation, any passenger travelling or departing on a scheduled public air transport flight from an aerodrome in the Republic of South Africa is required to produce a valid identification document at the check-in desk and at the boarding gate prior to boarding the flight.
Airlink shall accept the following forms of identification to permit carriage to passengers whose name appears on the E-ticket.Regional Travel
A valid Passport is required for all customers (regardless of age) for travel to, from and via all countries.
Domestic Travel within South Africa
a) South African Government issued Identification Document (ID Card or Green ID Book), or a certified copy thereof that is not older than 3 months.
b) Valid South African National Driver’s Licence, or a certified copy thereof that is not older than 3 months.
c)Valid International/National Passports including emergency / temporary travel documents e.g., asylum, Red Cross, or International Organisation for Migration (IOM) papers.
d) Temporary Identification documents are permitted provided they are accompanied by an affidavit which is not older than three months.<
The following documentation will be accepted for passengers under 18 years of age:
e) Presentation of proof of medical aid. This can be in the form or a card or on the App but must clearly show the name and date of birth or identity number. A certified copy of the medical aid card not older than 3 months will also be permitted.
f) Presentation of a student card, or a certified copy not older than 3 months.
g) Original Birth Certificate, or a certified copy not older than 3 months.
Digital copies of any form of identification will not be accepted, as per SACAA regulations. However, this will be acceptable if no other means of passenger identification is available, at the discretion of Airlink (In line with Part 112.00.3 (1)).
Failure to present identification for each passenger, including persons younger than 18 years as outlined above will result in a denied boarding without recourse to Airlink.
In the case of an Electronic Ticket, the Passenger is required to bring the E-Ticket Itinerary Receipt to the airport as it shall be necessary for the Passenger to present it to Airlink, Airport Immigration and Security Personnel.
Airlink will not accept responsibility for any claim or loss due to schedule changes, mishandling of baggage or misconnecting flight(s) in circumstances where the Passenger has booked his/her travel itinerary on separate ticket(s) issued on different carriers as opposed to a single ticket itinerary.
For the purposes of the Warsaw Convention and the Montreal Convention, an E-Ticket Itinerary Receipt is deemed to serve as a Ticket.
Some Tickets are sold at special fares which may be partially or completely non-refundable. It is the Passenger’s responsibility to choose the fare, and applicable fare rules, best suited to their travelling needs and ensure that they familiarise themselves with the fare rules and the terms and conditions of the Ticket.
Air Travel involves many risks and Airlink’s liability is limited therefore it remains the Passenger’s responsibility to ensure they have appropriate and adequate travel insurance. This will cover instances where the Passenger is unable to make use of such a Ticket for whatever reason, including non-performance by Airlink which can cover things such as:
- Changes in Travel Plans and Flight Cancellations
- Medical and Hospital Expenses
- Repatriation Costs
- Personal Injury and Death
- Delayed, Damaged or Lost Baggage
- Force Majeure events
- Adverse Weather Conditions
- Local and/or Global Epidemic/Pandemic outbreaks
South African Immigration Regulations requires for anyone travelling with children under 18 years, whether parents of the child, relatives, family friends or school teachers travelling to/from South Africa to travel with certain documents.
Before travelling, consult the South African embassy in your home country or the South African Department of Home Affairs in order to ensure that you meet all relevant criteria.
Airlink is bound by the South African Immigration Regulations and must act accordingly. Travellers not in possession of the required travel documentation shall not be allowed to travel. It is solely the passenger’s responsibility to ensure they are in possession of all travel documents required by the Airline, Immigration or Customs etc.
The airfare included in the electronic ticket may be a special fare and rebooking and cancellation restrictions may apply. If the fare conditions allow for a rebooking or refund, please be advised that charges may apply. Airfares have conditions attached that limit or excludes the passengers right to change or cancel the reservation. The passenger is responsible to familiarise themselves with the terms and conditions that apply to the airfare and Airlink accepts no responsibility for the passenger’s failure to do so.
Having purchased an electronic ticket from Airlink means that you understood and agreed to our terms and conditions of carriage including restrictions on dangerous goods forbidden for air transportation and the fare purchase conditions. For enquiries regarding the fare conditions applying to your chosen airfare, please contact your local Airlink office.
Effective 01 August 2022 Airlink standard traffic document will be valid for:
|Type of Document||Validity of Document|
|First Issue E-ticket||Valid for one (1) year from the date of the first ticketed coupon.|
Note: For E-tickets placed on hold, the validity will be 1 year from date of original issue.
|Reissue E-ticket totally unused||Valid for one (1) year from date of the new date of the first flight|
|Reissue E-ticket partially used||Valid for one (1) year from the first original flown departure date|
|Electronic Miscellaneous Document (EMD)||Valid for one (1) year from date of issue|
|Customer Care Compensation Voucher||Valid for one (1) year from date of issue|
|Airlink Gift Voucher||See voucher expiry date|
It is the Passenger’s responsibility to familiarise themselves with the Fare Rules and the terms and conditions of the Ticket.
Passengers prevented from travelling within the period of validity by reason of illness where Airlink may extend the validity of the Ticket provided that the date falls within the validity of the Ticket as described in Clause 3.2 (Period of Ticket Validity), subject to the same booking class being available, and the itinerary is used in ticket sequence for which the fare has been paid.
The Rebooking fee and/or the extension of validity (maximum 45 days from ticket expiry) will be waived upon evidence of an e-mailed medical certificate bearing a date of not more than 10 days before the original departure date. Airlink will similarly extend the period of validity of Tickets of other members of the Passenger’s Immediate Family accompanying the Passenger upon proof of such e-mailed medical certificate.
If a Passenger is unable to commence or continue travel due to the death of an immediate family member(s), Airlink may, at its sole discretion, refund or permit a change to the date of the ticket provided that the new date falls within the validity of the ticket as described in Clause 3.2 (Period of Ticket Validity). This change is also subject to availability of the same routing and booking class, as per the original ticket. A certified copy of the death certificate must be provided to process the change.
In the event that the Passenger fails to present themselves at the prescribed times at either the check-in counter for the check-in procedure or at the boarding gate for the boarding procedure, Airlink reserves the right to consider the Passenger as a "no-show" and the Passenger will forfeit the coupon for that applicable segment of travel without the right to a refund.
The Ticket is valid only for the transportation as indicated on the Ticket, from the place of departure to the destination. The fare the Passenger has paid is for the transportation and sequence of transportation as indicated on the Ticket. The Ticket will not be honoured by Airlink and will lose its validity if all the coupons are not used in the sequence for provided on the Ticket.
Should the Passenger wish to change any aspect of transportation as indicated on the Ticket, the Passenger is obliged to contact Airlink in advance of the date of travel. The fare for the Passenger’s new transportation will be calculated and the Passenger will be given the option of accepting the new price or maintaining the original transportation as Ticketed.
Should the Passenger change the transportation without Airlink’s agreement, Airlink will assess the correct price for the actual travel. The Passenger will be obliged to pay the difference between the price and penalties, if applicable, and the total price applicable for the revised transportation. Airlink will refund the Passenger the difference if the new price is lower than the original price.
Please be aware that while some types of changes will not result in a change of fare, others, such as changing the place of departure (for example if the Passenger does not fly the first segment) or reversing the direction of travel(where applicable), can result in a change in price.
Depending on the fare class, most fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all, or only upon payment of an additional fee.
Each flight coupon contained in the Passenger's Ticket will be accepted for transportation in the class of service on the date and flight for which the Ticket has been reserved.
A VAT invoice for Domestic air tickets may be requested as follows: