IMPORTANT TRAVEL INFORMATION

Requirements for Domestic and Regional Travel during Covid19 More Details

Refusals & Limitation of Carriage

In its reasonable discretion, the Airline may refuse to carry a Passenger and the Passenger’s Baggage if the Airline has notified the Passenger that it would not at any time after the date of such notice carry the Passenger and the Passenger’s Baggage on its flights. In these circumstances the Passenger will be entitled to a refund in full.

The Airline shall refuse to carry the Passenger and the Passenger’s Baggage if one or more of the following have occurred or the Airline reasonably believes may occur:


  • 8.1.1

    Such action as is necessary in order to comply with any applicable government Laws, Regulations, and Orders.


  • 8.1.2

    The carriage of the Passenger or the Passenger’s Baggage is in contravention of any applicable government Laws, regulations and orders.


  • 8.1.3

    The carriage of the Passenger or the Passenger’s Baggage may endanger or affect the safety, health and/or materially affect the comfort of other Passengers and crew.


  • 8.1.4

    The Passenger’s mental or physical state, including suspected impairment from alcohol, drugs or is intoxicated under the influence of alcohol and presents a hazard or risk to themselves, to Passengers, to crew, or to property.


  • 8.1.5

    The Passenger has committed misconduct on a previous flight, and the Airline has reason to believe that such conduct may be repeated.


  • 8.1.6

    The Passenger has refused to allow a security check on themselves or their baggage.


  • 8.1.7

    The Passenger has not paid the applicable fare, taxes, fees or charges.


  • 8.1.8

    The Passenger does not meet the requirements in relation to the Passenger’s medical fitness to fly.


  • 8.1.9

    The Passenger presents a Ticket that has been acquired unlawfully or by fraudulent means (for example stolen credit or debit card) in our reasonable opinion, or has been reported as being lost or stolen, is a counterfeit, forged or falsified or the Passenger cannot prove that the Passenger is the person named on the Ticket.


  • 8.1.10

    The Passenger has failed to comply with the requirements concerning coupon sequence and use, or the Passenger presents a Ticket which has been issued or altered in any way, other than by the Airline or an Authorised Agent.


  • 8.1.11

    The Passenger has disobeyed instructions relating to safety or security from the ground staff or flight crew.


  • 8.1.12

    The Passenger uses threatening, abusive, insulting or indecent words or behaviour or manner to any person, including ground staff, members of crew or other Passengers prior to or during any of the operations of embarkation on the Passenger’s flight, or disembarkation from a connecting flight, or on board the aircraft before take-off.


  • 8.1.13

    The Passenger appears in the Airline’s reasonable opinion, not to meet Visa requirements or not to have valid or lawfully acquired travel documents or the Passenger has acquired it by fraudulent means or destroys the travel documents aboard the aircraft or between the check-in and boarding, or refuses to allow the Airline to copy the travel documents, or surrender the travel documents.


  • 8.1.14

    The Passenger has made a hoax bomb threat.


  • 8.1.15

    The Passenger has committed a criminal offence during the check-in or boarding processes or on board the aircraft prior to take off.


  • 8.1.16

    The doctor’s letter or Medical Clearance report is not completed by a medical practitioner (registered doctor) or the contents are false and/or does not match the medical condition declared by the Passenger or are seen as an excuse to travel without the required clearances.

If the Passenger is refused carriage for any of the reasons set out above, the Passenger will be obliged to reimburse the Airline for any costs the Airline incurs resulting from:


  1. Repair or replacement of property lost, damaged or destroyed by the Passenger.
  2. Compensation the Airline is obliged to pay to any Passenger or crew member affected by the Passenger’s actions.
  3. Delaying the aircraft for the purpose of removing the Passenger and/or the Passenger’s Baggage.
  4. Any consequential costs or losses that the Airline may incur as a result of the Passenger’s conduct or misconduct.
  5. The Airline reserves the right to apply towards such payment or expenditure the value of any unused carriage on the Passenger’s Ticket or any of the funds in our possession.


  • 8.3.1

    All meal requests (on meal catered routes) must be ordered by no later than three (3) Business Days prior to the departure time. Meal selection are based on the following meal choices:


    1. KSML – Kosher meal
    2. VGML – Vegetarian and Vegan meal; or
    3. MOML - Muslim meal

  • 8.3.2

    For operational reasons, the Airline does not guarantee the availability of special meals or any other type of meals. The Airline does not guarantee that special meals will always conform to their exact description since it has been prepared by third parties to our order.


  • 8.3.3

    The Airline does not accept requests for nut free meals and does not guarantee that the environment aboard its aircraft will be nut or nut produce free. It is the Passenger’s responsibility to take the necessary precautions in the event that you may suffer from any nut related allergies of any nature whatsoever.

The Airline does not guarantee the provision/availability of equipment and services on the ground at the airports, including airport lounges. The Airline does not guarantee that ground services will always conform to their exact description since some services are provided by third parties to our order.

If the event that the Airline reasonably believes that its aircraft weight limitation or seating capacity would otherwise be exceeded, the Airline will decide within its reasonable discretion which Passengers and Baggage shall be carried in the interest of the safety of our Passengers.