LATEST TRAVEL NEWS AND UPDATES
Travel to Malawi
Passengers may experience payment difficulties when booking flights that are originating from Malawi. We are actively working on a solution internally. We encourage all customers who require flights originating from Malawi to contact a GSA (General Sales Agent) or Travel Agent.
Important Flight Notice
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
Important EFT Payment Notice
PayGate has advised that Standard Bank has been re-enabled on SiD. Customers may still encounter issues completing payments for the moment.
We're launching new Lilongwe and Blantyre routes.
We will start operating flights from Johannesburg to Lilongwe on 4 September and to Blantyre on 5 September 2023.
Conduct Aboard Aircraft
At all times during the Passenger’s carriage, the Passenger has a duty to behave in a manner which is not likely to:
contravene the Laws of any country and/or state which has jurisdiction over the aircraft;
endanger, threaten (whether by hoax threats or otherwise), injure or prejudice any person or property or create the risk or threat of injury or damage to health;
cause distress to, or be complained of as materially objectionable to, other persons aboard the aircraft, such conduct includes but are not limited to harassment, molestation, sexual assault, physical or verbal abuse;
cause, or be likely to cause, loss of or damage to the Airline’s property or that of other persons aboard the aircraft;
obstruct, hinder or interfere with the crew in the performance of their duties;
contravene any instruction or direction of the crew or the Airline (whether oral or by written notice) lawfully issued for the purpose of the safety or security of the aircraft and of persons or property and/or the comfort or convenience of Passengers, including but not limited to instructions concerning safety, security, seating, seat belts, smoking, consumption of alcohol or use of drugs, use of electronic equipment including, but not limited to, cellular telephones, laptop computers, PDAs, portable recorders, portable radios, compact disks, DVD and MP3 players, electronic games or transmitting devices (for example, radio controlled toys and two-way radios).
12.2.1Alcoholic beverages between 24% and 70% alcohol by volume may be permitted as checked or carry-on baggage under certain conditions. These beverages must remain in their original retail packaging and may not exceed 70% alcohol by volume, with a maximum of 5 liters per passenger. No children under the age of 18 years old will be permitted to carry alcohol as checked or carry-on baggage. All baggage must meet the applicable carry-on baggage and checked baggage limitations relating to maximum weight and dimensions. Excess baggage charges will apply whenever checked baggage exceeds the free baggage allowance. No additional carry-on baggage is permitted at all.
12.2.2Alcoholic beverages included in your hand baggage below 24% alcohol by volume are not restricted, provided the applicable baggage limitations relating to maximum weight and dimensions are met. Alcoholic beverages, when tendered for carriage, must be in their original sealed packaging and adequately packed for transportation. Open or unsealed containers will not be accepted for transportation as either carry-on or checked baggage. Passengers will be requested to dispose thereof prior to boarding the flight.
12.2.3Alcoholic beverages may not be consumed by passengers at any time during their journey, regardless of how or where they were purchased. This does not apply to alcohol served onboard the aircraft on selected Airlink flights.
12.2.4Airlink maintains the right, at any time and for any reason, to decline or withdraw the service of alcohol in the interest of both safety and comfort of passengers.
Smoking is not permitted on any of Airlink’s flights. The use of electronic, simulated smoking materials including cigarettes, pipes and cigars is prohibited.
No Passenger or crew may pack electronic cigarettes (e-cigarette) or other battery-operated electronic smoking devices (Vape, Twisp or similar) in the Checked Baggage. They are only permitted in Cabin baggage and not permitted to recharge or use the device while in the aircraft.
In the event the cabin baggage is removed and placed as SkyCheck baggage, Passengers shall remove all Lithium Ion batteries from the cabin baggage and carry this into the cabin of the aircraft.
No Passenger or crew may carry on his or her person or pack any drugs as defined in the Drugs and Drug Trafficking Act 140 of 1992 in the Checked Baggage and may only carry such items on his or her person or pack such items in Unchecked Baggage, if the use and possession of such drugs has been acquired from a medical practitioner, dentist, veterinarian (Medical Practitioner) or pharmacist acting on the oral instruction or written prescription of a Medical Practitioner or have otherwise been acquired in a lawful manner and as permitted in terms of applicable Laws (Permitted Drugs).
All Permitted Drugs must be kept in your hand luggage and you must have a medical letter on hand authorising you to use and possess the Permitted Drugs. Due to the public nature of airline travel and that of the business operations of the Airline, if you do not have the required medical authorisation to use and possess the Permitted Drugs, you will be prohibited from carrying such items on you person or from placing such items in Unchecked Baggage or Checked Baggage.
If the Airline reasonably believes that the Passenger has failed to fully observe all of the duties placed on the Passenger by Clause 12.1, Clause 12.2 and Clause 12.3 then:
The Airline reserves the right to report the matter to any relevant police or other enforcement authority; and
The Airline reserves the right to take such measures as the Airline considers necessary to prevent the continuation or repetition of the offending conduct including but not limited to physical restraint and/or removal of the Passenger from the aircraft and/or refusal to carry the Passenger after a Stopover (whether made for the purpose of removing the Passenger from the aircraft or otherwise); and
The Airline reserves the right to refuse to carry the Passenger at any time in the future; and
The Passenger will reimburse the Airline for any costs the Airline incurs in order to:
repair or replace property lost, damaged or destroyed by the Passenger;
compensate any Passenger or crew member affected by the Passenger actions; and
divert the aircraft to a destination other than the destination as indicated on the Ticket for the purpose of removing the Passenger from the aircraft.
The Airline reserves the right to use the value of any unused carriage on the Passenger’s Ticket or any of the funds in its possession to pay sums due to the Airline from the Passenger in regards to this Clause.
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Ranked as South Africa's Most Punctual Airline.