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We're launching new Lilongwe and Blantyre routes.
We will start operating flights between Johannesburg and both Lilongwe and Blantyre, Malawi from 23 September 2023.
As you may have heard, Capitec has launched an innovative new open banking payment method, called Capitec Pay, which enables Capitec Bank account holders to make secure payments directly from their bank account via their smartphone, without a credit card. With Capitec Pay becoming the default cardless payment method for Capitec Bank, from 1 April 2023 we will no longer be able to process Capitec payments until we integrate with the Capitec Pay API.
The Airline will not be liable for damage to Unchecked Baggage unless caused by its gross negligence or wilful misconduct which must be reasonably proved by the Passenger.
Checked in Baggage guidelines:
- Be sure to pack your own baggage and do not leave it unattended.
- Secure all straps and handles on your baggage so they do not get caught in baggage conveyor belts or other equipment.
- All valuable items, important documentation, spare lithium batteries, dangerous goods items etc., are removed from your Checked or Skycheck Baggage prior to the check-in procedure and/or departure.
- Suitably packed to prevent damage
- It is the passenger’s responsibility to ensure that their baggage is adequately insured.
The Airline will make every attempt to ensure the Passenger’s Baggage is handled with care. The Airline’s liability for loss, delay or damage to baggage is limited in terms of the applicable Convention, unless the Passenger declares a higher value for the Checked Baggage in advance and the additional charges are duly paid to the Airline.
The Airline will not accept liability for fragile, valuable, perishable articles or Baggage which is packed in damaged or unsuitable containers.
The Airline recommends that the Passenger obtain adequate travel insurance cover prior to your journey.
To comply with health and safety requirements the Airline cannot accept any single item of Baggage that exceeds thirty two (32) kilograms in weight, except for musical instruments, electric wheelchairs, pets as Baggage, sporting equipment, television news cameras etc. This relates only to single items and does not affect the overall Baggage allowance as shown on the Ticket.
The Airline will not be liable for minor damage to Checked Baggage such as scratches, dents, nicks, cuts, scuffs, stains, dirt or loss of external locks, straps, name tags and other external features attached to the Baggage resulting from normal baggage handling procedures.
Passage between Johannesburg and Nosy Be, Madagascar an allowance of 20kg only will be permitted per adult Passenger. Note: Sporting Equipment can only form part of the free baggage allowance and no excess baggage will be permitted.
It is illegal to carry baggage on behalf of other Passengers and Passengers should refuse to carry in Checked or Unchecked Baggage, packages or objects received from strangers.
Bulky and Out of Gauge baggage items include baggage that is very heavy, too large, very light, fragile, does not have at least one flat surface or can damage, slow down or break the baggage handling sortation system e.g., sports equipment, kit bags, golf bags, infant car seats, prams and strollers etc. This type of baggage exceeds the normal conventional baggage and special handling is required.
The following dimensions are permitted to fit (in-gauge) on the conveyor belt with a maximum total dimension of 155cm:
Any baggage items exceeding the dimensions above must be transported as cargo.
Fragile, Bulky and Out of Gauge items shall be secured in such a way to ensure:
- Only regular shaped bags will be accepted. Round bags are not permitted and must have at least one flat surface.
- No parts are extruding that could damage baggage systems or personnel.
- Items are sealed so no liquids would leak, nor items could dislodge or fall out.
- Only airport approved baggage wrapping is permitted.
Alcohol Based Sanitiser
- Carriage of alcohol-based sanitisers maximum alcohol volume 70% by Passengers are accepted as part of Medicinal or Toiletry Articles as follows:
Domestic flights 1 x 500 ml max International / Regional flights 1 x 100 ml max
- The sanitisers are acceptable as both Carry-on baggage and Checked baggage.
- It is recommended that alcohol-based sanitisers be carried as hand baggage to avoid fire hazards.
- Flip-top bottles are prone to leak due to cabin pressure fluctuations therefore use screw top bottles or any other means to prevent leakage and when packed with equipment containing lithium batteries.
The Passenger may carry some Baggage free of extra charge as shown on your E-ticket Itinerary Receipt.
For further information refer to “important information” on www.flyairlink.com for the current Baggage policy.
- Economy Class: One (1) bag as plus one (1) slim-line laptop bag
- Business Class: Two (2) bags plus one (1) slim-line laptop bag
No bag shall exceed 56cm x 36cm x 23cm (total dimensions of 115cm) or weigh more than eight (8) kilograms per bag.
Handbags are considered part of a female’s wardrobe and not as hand baggage.
Slim-line laptop bags must be of a size and thickness specifically designed to carry a laptop and charger. Bags capable of carrying other items such as documents and clothes are not permitted.
Free Baggage Allowance – Weight Concept:
|Passenger||Route||Type of Baggage||Weight|
|Adults and Children aged 2 years and older||Between South Africa and Ndola, Lusaka, Bulawayo, Luanda||Any number of pieces ||40 kg Business Class|
30 kg Economy Class
|Adults and Children aged 2 years and older||Between South Africa and |
Harare excluding the direct
flights between Durban and
|Any number of pieces||40 kg Business Class|
30 kg Economy Class
|Adults and Children aged 2 |
years and over
|Direct flights between Durban |
|Any number of pieces||30 kg Business Class |
20 kg Economy Class
|Adults and Children aged 2 |
years and over
|Between Harare / Bulawayo / |
Lusaka / Ndola, Luanda
|Any number of pieces||40 kg Business Class |
30 kg Economy Class
|Adults and Children aged 2 |
years and over
|All other Airlink flights||Any number of pieces||30 kg Business Class |
20 kg Economy Class
|Infants under the age of 2||All Airlink flights||Any number of pieces||10 kg plus one collapsible pram or buggy and one infant car seat|
Note: for connecting 4Z flights, the free baggage allowance exception shall apply if the connection is within 24 hours.
The Airline reserves the right to weigh and measure the Passenger’s cabin Baggage and in the event that it exceeds the measurements above, accept it as Checked Baggage only. In the event that you do not concede to this, we will deny the Passenger and Baggage carriage on the flight and the normal fare rules of the Ticket will apply.
Individual sportspersons or sports groups will be permitted sporting equipment (subject to SPEQ items listed in 4.4 of the 4Z baggage policy) packed as one piece, maximum 15kg on top of the free checked baggage allowance allocated on the ticket. Any sporting equipment not listed in 4.4 will form part of the ticketed free checked baggage allowance.
Should the overall baggage allowance weight exceed the free allowance, excess baggage rates will apply. The maximum overall allowance that can be carried free of charge varies according to the class and destination.
Example of the overall free baggage allowance is 20kg permitted on an Economy class ticket and an additional 15kg permitted for a golf bag which means the total free baggage allowance is 35kg before excess baggage charges will apply.
Individual sports items with maximum dimensions of 190 x 75 x 65 cm permitted. Sports items exceeding these dimensions cannot be transported as checked baggage and must be sent as cargo.
Sports equipment bags and cases cannot contain clothing or other personal items. They must be used only to carry sports equipment.
Aircraft restrictions limit the quantity and types of certain sports equipment that can be accepted so it is advisable to pre-book such items.
The Passenger will be obliged to pay an extra charge for carriage of Baggage in excess of the Passenger’s free baggage allowance on Airlink Weight Concept as follows:
- Airlink Domestic flights within South Africa: For Checked Baggage, Sporting Equipment and Domestic Pets the charge is ZAR33.00 per kilogram plus 15% VAT.
- Airlink Regional flights: For Checked Baggage, a flat amount is payable according to the applicable route. Refer to Airlink Baggage policy for rates.
Due to the nature of the smaller airports which Airlink serves with medium-size aircraft, hold space may be restricted on full flights and/or in certain weather conditions. In the interest of operational safety, the Airline may opt to carry some baggage on the next available flight. There is no guarantee that the baggage is carried on the same flight.
An additional baggage allowance is available for purchase on Airlink operated flights indicated by a ‘4Z’ flight number. This additional baggage is subject to space available on the aircraft. Very important to note:
- Additional baggage purchases are valid per sector. Multiple Airlink sectors will require multiple purchases.
- Excess baggage charges for other Airlines or connecting flights needs to be paid directly to the Airline concerned.
- If you have purchased insufficient excess baggage on-line, additional excess baggage can be purchased at the applicable airport.
- No single item of checked baggage may exceed 32kg.
- On-line excess baggage purchases are restricted to checked baggage only
- All excess baggage purchases are non-refundable regardless of whether they are utilized or not.
There are certain items which the Passenger must not include in Baggage. It is the Passenger’s responsibility to familiarise themselves with the applicable rules regarding Baggage. If the Passenger fails to comply with any of the applicable rules then the Passenger and the Baggage will be refused carriage and the fare rules applicable to the Ticket will apply.
In addition the Passenger will not be entitled to claim compensation in any prohibited item wrongfully included in Baggage sustains damage or causes damage to your Baggage.
The Passenger shall not include any of the following items in your Unchecked Baggage or Checked Baggage:
Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air and the IATA Dangerous Goods Regulations (http://www.tsa.gov/travelers/airtravel/prohibited/permitted-prohibited-items.shtm), and in our related regulations. If the Passenger is not familiar with those rules and regulations, please consult with the Airline accordingly;
Items which are prohibited from being carried by applicable Laws, regulations, orders or governmental policy of any state to be flown from or to. It is the Passenger’s responsibility to familiarise yourself with the applicable Laws, regulations, order or governmental policies that may be applicable;
Any drugs as defined in the Drugs and Drug Trafficking Act 140 of 1992, unless the use and possession of such drugs have been acquired from a medical practitioner, dentist, veterinarian (Medical Practitioner) or pharmacist acting on the oral instruction or written prescription of a Medical Practitioner or have otherwise been acquired in a lawful manner and as permitted in terms of applicable Laws (“Permitted Drugs”). All Permitted Drugs must be kept in your hand luggage and you must have a medical letter on hand authorising you to use and possess the Permitted Drugs. Due to the public nature of airline travel and that of the business operations of the Airline, if you do not have the required medical authorisation to use and possess the Permitted Drugs, you will be prohibited from carrying such items on you person or from placing such items in Unchecked Baggage or Checked Baggage.
Items which are reasonably considered by the Airline to be unsuitable for carriage because it may be dangerous or unsafe or by reason of its weight, size, shape or character, or which are fragile or perishable having regard to, for example, the type of aircraft being used. Passengers must consult with the Airline about any concerns they may have about the suitability of the Baggage before they arrive at the airport;
Items attracting any form of duty if the Passenger is travelling as an unaccompanied child under the age of sixteen (16); or
War material. Passengers must please consult with the Airline if you have any doubt about whether any item constitutes war material.
The Passenger shall not include in Checked Baggage -
Fragile, Perishable or Valuable items including, but not limited to:-
- cameras and camera lenses;
- computer equipment;
- house or car keys;
- mechanical car parts;
- medication or medical equipment which may be required inflight or during the Passenger’s trip or which cannot be quickly replaced if lost or damaged;
- merchandise or stock (goods for sale, spare parts, trade samples etc.);
- personal electronic devices;
- precious metals;
- stored data;
- valuable documents (including business documents, Passports and other identification documents, negotiable papers, securities deeds etc.);
- any other items that may be considered of value.
The Passenger must not include in Unchecked Baggage -
- arms and ammunition
- billiard, snooker or pool cues
- duct tape
- explosives or anything containing explosives (Christmas crackers, fireworks or fire crackers) and incendiary materials
- hard sporting balls (including cricket, field, golf, hockey or billiard, snooker or pool balls)
- hypodermic needles and syringes (unless required for medical reasons and accompanied by a medical certificate confirming the medical condition necessitating carriage);
- knitting needles
- knives of any kind, type, shape or size
- letter openers
- martial arts devices
- mechanical car parts. metal cutlery
- nail files
- razor blades and straight razor blades (excluding safety razors and accompanying cartridge blades)
- real, replica or toy weapons
- sporting bats and clubs (including, for example, baseball and softball bats, golf clubs, cricket bats, badminton racquets and squash racquests etc.)
- tradesmen’s tools
Certain items may not be accepted as Checked baggage, Carry-On baggage or on your person under any circumstances. The Airline does not accept any items which are considered to us to be unsuitable for carriage by Air because they are dangerous or unsafe. This includes any items which are likely to endanger the aircraft or persons or property on board the aircraft, as well as items which are prohibited by applicable laws or regulations. It is considered a criminal offence to make jokes or inappropriate comments regarding the carriage of such articles.
Such items include but are not limited to:
- Toy guns
- Disabling or electronic shock devices such as but not limited to pepper sprays and Tasers
- Oxygen bottle carried onboard for personal use
- Any small vehicles powered by lithium batteries such as balance wheels, hover boards or mini Segways
Any article which in the Airline’s reasonable opinion or the reasonable opinion of airport security personnel, may be used as, or adapted for use as, a weapon with the potential to cause injury or incapacitation or to represent any other security or safety threat.
If an item of Unchecked Baggage becomes Checked Baggage (whether at the Passengers request or the Airline’s request), the Passenger must immediately remove from it all items which are prohibited from inclusion in Checked Baggage as disclosed above.
The Airline is not responsible for any item removed from the Passenger’s Checked Baggage or Unchecked Baggage and retained by airport security personnel. It is the Passenger’s responsibility to check the security requirements applicable to your flight and departure airport prior to travel and, if personal items are removed from the Baggage by airport security personnel, it is the Passenger’s responsibility to ensure that they obtain a receipt from the airport security personnel and make arrangements for collection of such items.
Lithium batteries installed in equipment are common in cameras, laptop computers, mobile phones, portable music players etc, must be switched off with measures taken to ensure they cannot be accidentally activated when placed in baggage.
All spare lithium batteries shall only be permitted in Carry-on Baggage excluding SkyCheck Baggage which must be protected from short circuit.
Whether a lithium battery can be carried by air or not depends on its configuration and either Watt-hour (Wh) rating (for rechargeable) or Lithium Content (LC) (for non-rechargeable).
For devices carried in Checked Baggage and in Carry-on Baggage, measures must be taken to prevent unintentional activation –
- a) Separate the battery from the device
- b) Batteries must be individually protected as to prevent short circuits.
For spare batteries –
- a) No more than twenty (20) individually protected spare batteries per person.
- b) Batteries must be individually protected so as to prevent short circuits by placing them in original retail packaging or by otherwise insulating terminals e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch.
Use the following table to determine if the battery is acceptable:
|Watt Hour Rating (Wh) or (Li Content)||Configuration||Carry-on Baggage (excluding SkyCheck)||Checked Baggage||Operator Approval|
|=100Wh (2g)||In Equipment||YES (max 15)||YES||NO|
|Spare/loose||YES (max 20)||NO||NO|
|In Equipment||YES (max 15)||YES||YES|
|Spare/loose||YES (max 20)||NO||YES|
|>160Wh||Must be presented and carried as Cargo in accordance with the IATA Dangerous Goods Regulations (DGR)|
To convert Amp-hours (Ah) to Watt-hours (Wh) multiply Ah x Voltage
Transportation of Portable Electronic Devices (PED) and spare batteries containing lithium batteries for personal use within, through, from and to South Africa for personal use by both crew and Passengers shall be limited to a maximum of fifteen (15) PED and maximum twenty (20) spare batteries per individual to carry onboard and in checked baggage. Quantities in excess of this shall be transported as cargo at the Passenger’s expense.
Dangerous Goods are items that may endanger the safety of an aircraft or persons on board the aircraft. They are also known as restricted articles and hazardous materials. Their carriage on aircraft is governed by the IATA Dangerous Goods Regulations and the Civil Aviation Safety Authority Regulations and must not be carried in Passenger or Crew Checked or Carry-on Baggage.
Civil Aviation Safety Regulations forbid the carriage of most items of Dangerous Goods onto an aircraft such as:
- Flammable liquids
Such as lighter or heating fuels, flammable paints, paint thinner etc.
- Flammable solids
Such as matches and articles which are easily ignited, substances liable to spontaneous combustion and substances which emit flammable gases on contact with water.
Flammable, non-flammable and poisonous, oxygen tanks, deeply refrigerated gases such as liquid nitrogen.
Such as mercury, acids, alkalis, wet cell batteries, drain cleaners etc.
For medical use.
- Explosives, munitions, fireworks, flares
Including fire and Christmas crackers, toy caps, detonators and fuses.
- Spare batteries
See Clause 10.5
- Infectious substances
Substances that are known or expected to contain pathogens and other agents such as prions, which can cause disease in humans or animals.
- Oxidizing materials
Such as bleaching powder and peroxides.
- Toxic substances
Disabling or incapacitating sprays, infectious or biologically hazardous material e.g. infected blood, bacteria and viruses, poisons etc.
- Magnetic Materials
Strong magnets such as those in some loudspeakers and laboratory equipment.
- Radioactive materials
E.g. medicinal or commercial isotopes
Including asbestos, charcoal and engines
- Alcoholic Beverages
When in retail packaging’s, containing more than 24% but not more than 70% alcohol volume in containers not exceeding 5L
Dry ice can be used as a refrigerant to pack perishables in cabin baggage provided it is packaged in a ventilated container to permit the release of carbon dioxide gas.
This is limited to one kilogram (1kg) of dry ice per Passenger.
Please note: the container must be declared upon check-in and marked with the following information:
- Name of the contents being cooled
- Net weight
- A sticker clearly visible with the words “DRY ICE”.
Limited Release baggage refers to the limitation of liability against Airlink for damage or loss sustained by any duly identified item of Checked Baggage the Passenger may wish to take with.
Such Baggage automatically includes all goods, bags, sporting equipment’s etc., which cannot be delivered to the Baggage distribution section by means of the usual conveyor belt. It also covers Baggage that is unsuitably packed, fragile, perishable, not permitted as Cabin Baggage and late check-in.
Items accepted under cover of the Limited Release procedure are transported at the Passenger’s own risk. The act of handing such duly identified pieces of Baggage over to the Airline indemnifies the Airline from subsequent claims for alleged damage or pilferage from such items or the contents.
No hand weapons (small arms, handguns i.e. pistols/revolvers used for self-defence purposes) will be accepted or may be transported on the Airline.
Only Hunting Rifles, Hunting Handguns (used for the hunting of game), Hunting Shotguns and Sport Firearms will be transported as Checked baggage. A handling fee is applicable to/from all destinations operated by Airlink and payment made at time of booking.
The link below can be used to obtain the current applicable rates.
Passengers under the age of eighteen (18) will not be allowed to check in any type of firearm or weapon as Checked Baggage.
If the Passenger wishes to carry rifles and shotguns as Checked Baggage it is the Passenger’s responsibility to inform yourself of, and ensure that you have obtained, all required clearances from the applicable government authorities of the country of departure and the country of destination and have notified the Airline no later than 72 hours prior to departure.
Rifles and shotguns will not be accepted as Checked Baggage, unless approved by the Airline no later than 72 hours prior to departure. Rifles shall be unloaded with the safety catch on, and suitably packed and accompanied by all documents legally required by the countries of departure, destination and any stopovers.
Only five (5) kilograms of ammunition is allowed per Passenger. Ammunition shall never be carried in the cabin or flight deck of the aircraft. Ammunition must be packed separately from the firearm case. Securing of handgun and/or rifle cases and/or ammunition cases may not be done with cable ties/tie wraps. They shall at all times be secured by a sturdy and robust lock.
The Airline will have no liability or responsibility where any item accepted under Clause 10.4.5 (Prohibited Items) and/or 10.4.6 is removed from the Passenger’s Checked Baggage and/or retained or destroyed by security personnel, government officials, airport officials, police or military officials or other Airlines involved in the Passenger’s carriage.
Hunting rifles and sport firearms licensed in the category “sport” packed in a gun case or rifle bag forms part of sporting equipment where an additional 15kg free baggage allowance will be permitted. Thereafter, the excess baggage allowance will be raised as applicable including the handling fee charge.
The items below fall under the special service request as weapons and need to meet the booking procedure requirements and shall incur a handling fee charge see Clause 10.8.2:
- Axes and hatchets
- Flare pistols
- Paintball guns
- Replica guns
- Stun guns / Shocking devices
- Spear Guns
- Toy weapons
- Starter Pistols
The Airline reserves the right to refuse to carry Baggage that contains any of the items described in Clause 10.4.3 and Clause 10.4.4 (Items Not Allowed in Passenger Baggage) regardless of whether and when the Airline is informed or discover the presence of any such items.
The Airline reserves the right to refuse to accept Baggage for carriage if the Airline reasonably considers that it is unsuitable for carriage, whether because of its size, shape, appearance, weight, content, character, or for safety or operational reasons, or for the comfort of other Passengers. If the Passenger has any doubt about particular items, please request guidance from the Airline or its Authorised Agents.
The Airline reserves the right to refuse to accept Baggage for carriage if the Airline reasonably believes that it is not properly and securely packed in suitable containers. In the event that the Passenger has any doubt about the suitability of containers used for Baggage, please request guidance from the Airline or its Authorised Agents.
For reasons of safety, health and security, and to ensure that the Passenger is not carrying any items prohibited by these Conditions of Carriage in Baggage, the Airline may search, screen and x-ray the Passenger’s Baggage.
The Airline will endeavour to search the Passenger’s Baggage while you are present, but if the Passenger is not readily available; the Airline reserves the right to search it in the Passenger’s absence. In the event that the Passenger does not allow the Airline to conduct all such searches, scans and x-rays, the Airline reserves the right to refuse carriage to the Passenger and their Baggage.
The Passenger is obliged to allow security checks of the Passenger’s Baggage by government officials, airport officials, police or military officials and other Airlines involved in the Passenger’s carriage.
If a search, screen or x-ray causes damage to the Passenger’s Baggage, the Airline will not be liable for the damage unless it can be reasonably proved that it was caused solely by our gross negligence or wilful misconduct.
Please note that the security authorities of some countries require that Checked Baggage is secured in such a manner that it can be opened without the possibility of causing damage in the absence of the Passenger. It is the Passenger’s responsibility to make themselves aware of this and comply with any such requirements.
Please fasten a tag, or secure a sticker or a business card on the inside as well as the outside of the Baggage with the Passenger’s name, full address and a telephone number at which the Airline can contact the Passenger.
When the Passenger checks-in Checked Baggage, the Airline will attach a Baggage Identification claim tag for each piece of the Passenger’s Checked Baggage to the back of the Passengers boarding pass which must be retained in the event of a claim with the Airline.
Checked Baggage will normally be carried on the same aircraft as the Passenger but it may be necessary for it to be carried on another aircraft on a different flight (for example, for safety, health, security, operational reasons or due to the size or weight of the Checked Baggage or non-compliance with these Conditions of Carriage).
In the event that the Airline carries the Passenger’s Checked Baggage on another flight, the Airline will endeavour to deliver it (provided it wasn’t excess, or misconnection due to insufficient connecting time for transfer of Baggage or due to insufficient connecting time) to the physical address the Passenger has supplied, provided that the address is within the local municipal boundaries of the airport of destination, unless the Law at the place of collection requires the Passenger to be present at the airport of arrival for customs clearance or the reason for carriage on another aircraft related to the size or weight of the Checked Baggage or non-compliance with these Conditions of Carriage.
In the event that the address falls outside of the local municipal boundary of the airport of destination, the Passenger will be obliged to collect the Checked Baggage from the airport and will have no further claims against the Airline whatsoever.
Unless the Airline decides in its reasonable discretion that the Passenger’s Checked Baggage will not be carried on the same flight as the Passenger, the Airline will not carry the Checked Baggage if the Passenger fails to board the aircraft on which it is loaded or, having boarded, or the Passenger leaves the aircraft before takeoff or at a point of transit, without re-boarding.
The Airline will only carry the Passenger’s excess Baggage on the same flight as the Passenger if there is suitable space available on the aircraft and the Passenger has paid the applicable extra charge for carriage of Baggage in excess of the free Baggage allowance. At no time is carriage for excess Baggage guaranteed.
For handling purposes, no suitcase may weigh more than thirty-two (32) kilograms. Baggage weighing more than thirty two (32) kilograms will not be accepted for carriage unless the additional weight is carried in a separate bag or suitable container.
Each Passenger (except infants not occupying a seat) is entitled to carry one (1) bag in the cabin with total dimensions of one hundred and fifteen (115) centimeters and eight (8) kilogram weight, measuring a maximum of fifty two (52) by forty (40) by twenty three (23) centimetres . All Unchecked Baggage must be small enough to fit under the seat in front of the Passenger or inside the overhead storage compartments in the cabin of the aircraft. No baggage may be placed on the seat.
In the event that the Passengers Unchecked Baggage is too big to be stored in this way Clause 10.12.1, or is of excessive weight or considered unsafe for any reason, the Passenger must check it in for carriage as Checked Baggage and pay any excess Baggage charge in the event that the free Baggage allowance has already been used up by other Checked Baggage.
Whilst every endeavor will be made to accommodate published cabin baggage allowances, Airlink’s smaller aircraft mean fewer and narrower overhead locker facilities and may result in Airlink not being able to accommodate all cabin baggage accordingly. This would apply equally to both economy and business class cabins.
In the event your cabin bags do not fit under the seat in front of you or there is no locker space available, your bags will be removed and treated as SkyCheck baggage regardless of what allowances are stated on your ticket or what is permitted on other Airlines within your itinerary.
Unless Clause 10.11.3 requires the Airline to deliver the Checked Baggage to the Passenger, the Passenger must collect their Checked Baggage as soon as it is made available at the destination or Stopover.
If the Passenger does not collect it within a reasonable time, the Airline reserves the right to charge the Passenger a storage fee.In the event that the Passenger’s Checked Baggage remains unclaimed for three (3) months after it is made available at the Passenger’s destination or Stopover, the Airline reserves the right to dispose of it and retain any proceeds of the disposal for our benefit without notice or liability to the Passenger.
Only the person holding the Baggage Identification Tag may claim a piece of Checked Baggage. The Airline accepts no responsibility for checking the identity or authority of the person holding the Baggage Identification Tag or for checking that such person has a right to collection.
In the event that the person claiming a piece of Checked Baggage cannot produce the required Baggage Identification Tag, that person must prove that the Baggage is his or hers before the Airline will allow collection of the Checked Baggage. The Airline accepts no responsibility for making anything other than limited enquiries of the person claiming the Baggage when assessing the right to collection.
Domestic Airlink Flights: the acceptance of domestic animals limited to small and medium-sized cats, dogs, and small household birds as Checked Baggage with a maximum crate weight of 32kg including the animal.
Regional Airlink flights: All other livestock and animals on Regional flights shall only be transported as manifested cargo. For further information call Airlink Cargo +27 10 880 3634/5.
The Airline will not accept a domestic animal for carriage unless the Passenger has applied for, and obtained, its prior approval and the Passenger meets all of the following conditions and our applicable Regulations -
Passengers travelling with domestic pets must contact the Airlink Reservations Support desk +27 11 4517300 press 1 or email [email protected] to request permission for the domestic pet to travel no later than 72 hours prior to departure.
Passengers must allow extra time beyond the required check-in time for the flight to allow enough time to process the pet.
Containers for carriage applicable to domestic dogs and domestic cats as per Clause 10.14.1 must be that each animal contained in the container must have enough space to turn about normally while standing, to stand and sit erect, and to lie in a natural position and meets the specification of the IATA Live Animals Regulations.
Accepted containers are as follows:
|Pet Container||Dimensions||Crate Weight Excluding Pet|
|Number 1||60 x 45 x 40 cm||4kg|
|Number 2||80 x 55 x 55 cm||6kg|
|Number 3||100 x 65 x 70 cm||13kg|
|Number 4||125 x 75 x 85 cm||22kg|
Denotes: Crates are accepted except they need to be dismantled into pieces so that they will fit into the X-Ray machine for screening purposes. These crates must be able to be dismantled without tools.
For containers sizes 2 to 4 the passenger must dismantle it without tools to pieces that will fit in the X-ray machine for security screening purposes.
The pet including the crate may not exceed 32kg. Animals do not form part of the free baggage allowance and the passenger is required to pay the normal excess baggage rate charges at the airport upon check in which is applicable to containers with the animal inside unless the animal is a Service dog Clause 6.9 or an Emotional Support dog Clause 6.10.
Pets must remain in their crate in all terminal areas including car parks unless advised by terminal staff or security screening staff.
The domestic animal must be properly crated by the passenger in a suitable container for carriage in the hold of an aircraft in accordance with all applicable legal requirements and the following conditions have been adhered to -
- Be leak and escape proof.
- Be properly ventilated but not allow any part of the animal from protruding outside of the container.
- Provide enough room for the animal to freely stand, lie down and turn around.
- Contain absorbent material or litter.
- Have functional handles on the kennel's exterior to prevent tilting and any direct contact with the animals.
- Be closed securely, but not locked.
- Have labels with the words "Live Animal" on the top and on at least one side supplied by the Airline.
- Be made of metal, wood, or a hard plastic/composite.
- If the container is large the passenger must dismantle it without tools for the pieces to fit in the x-ray machine for screening purposes.
- Have necessary supplies of food and water.
The Airline will be responsible for enforcing all regulatory requirements relating to the transportation of live animals which includes all the necessary required documentation listed below no later than 72 hours prior to departure. Copies of the documentation must be emailed to [email protected] for verification.
The domestic cat or dog must be accompanied by, and the Airline is shown upon check-in the following:
- Valid Veterinary health booklet.
- Rabies certificate (immunised every three years).
Inoculation for cats and dogs above the age of 3 months must be inoculated against Rabies. There is a waiting period of 7 days (if the animal is older than 1 year) or 14 days (for 1st time in inoculation or if they are between 3 and 12 months) after their rabies inoculation, prior to the dog or cat travelling. This excludes small household birds and no vaccines within the borders of South Africa.
The Airline will not be responsible for the loss, injury, sickness or death unless caused solely by its gross negligence and/or wilful misconduct which must be reasonably proved by the Passenger.
In the event that an animal is carried by the Airline without being accompanied by all the certificates and permits required, the Airline will have no liability to the Passenger for any loss the Passenger may suffer and the Passenger will pay or reimburse the Airline (upon request) for any fines, costs, losses or liabilities imposed on or incurred by us as a result of the absence of one or more required certificates or permits.
The Airline reserves the right to deny carriage to domestic animals in its reasonable discretion and does not guarantee that it will be able to provide carriage to domestic animals on all the flights that it operates.
No puppy or kitten may be transported via air under 8 weeks of age. When an animal is flown of an age between 8 and 16 weeks, whether the animal was vaccinated or not, the animal must be accompanied with proof of the mother’s vaccination. For the mother's vaccination to be considered valid she must have received her vaccination at least 30 days but no longer than 12 months prior to giving birth to the specific animal.
According to the Animal Diseases Act 35 of 1984 - control measure against Rabies - "all dogs and cats in the Republic shall be immunised with an efficient remedy by an officer, veterinarian or authorised person at the age of three months followed by a second vaccination within 12 months, at least 30 days after the first vaccination and thereafter every three years. Dogs and cats younger than three months may be vaccinated provided that they are again vaccinated at the age of three months, followed by a third vaccination within 12 months and thereafter every three years."
In order to adhere to the legislation, the following is required when cat(s) and or dog(s) are transported on our domestic flights:
- An inoculation booklet confirming that the cat(s) and or dog(s) are 8 weeks and older.
- A valid proof of vaccination against Rabies for cats and dogs of 3 months and older.
- The proof of Rabies vaccination may not be older than 3 years from the last Rabies vaccination received.
Animals with shortened or flattened noses, known as brachycephalic, snub-nosed, or flat-faced breeds have a significantly higher risk of health complications due to their short snouts and compromised respiratory systems, known as Brachycephalic Obstructive Airway Syndrome (BOAS). Breathing difficulties intensify in warmer conditions when pets are anxious due to unfamiliar surroundings or when unacclimated to their transport container.
Any brachycephalic breed, including British Bulldogs, French Bulldogs, Pugs, Boston Terriers, Pekingese, and Himalayan and Persian cats, are at greater risk of heat stress.
Some airlines prohibit the carriage of certain brachycephalic breeds. Risks to brachycephalics are significant and, therefore, air transportation of brachycephalic animals should be avoided for their own health, safety, and welfare. Owners should be aware of the increased risks associated with air transportation of these types of animals and other alternative safer modes of transport, where direct supervision throughout the transport process is possible, should be chosen instead and Airlink will not be liable for any consequences related to risk when transporting such breeds.
Travelling with two pets in the same pet carrier is permitted provided they are of the same species (2 cats or 2 dogs) between 8 weeks and 6 months old and a similar size and weigh less than 10kg individually.
The Airline provides a special SkyCheck facility for hand-luggage weighing no more than eight (8) kilograms in the interests of in-flight comfort and speedy boarding and departure procedures. When the Passenger boards one of the Airline’s flights, simply place any hand-luggage that you won’t need during the flight on the Skycheck cart next to the boarding steps. The hand-luggage will be waiting for the Passenger upon disembarkation from the aircraft at the destination.
It is the Passenger’s responsibility to ensure that the Baggage placed on the SkyCheck cart is adequately secured and insured. The Passenger must ensure that all the valuable items are removed from the hand Baggage prior to placing it on the Skycheck cart. The Airline will not be liable for damages or losses in respect of valuable, fragile or perishable items contained in Baggage placed on the Skycheck cart.
- Passengers traveling with photographic equipment pertaining to lenses and cameras will be allowed to carry the equipment on board as long as the allowance is within the current hand baggage regulations - total dimensions 115cm and maximum 8kg.
- Any other photographic equipment i.e. lighting equipment, tripods, props etc. must be packed in cases or boxes as Checked Baggage.
- Should the weight and dimensions exceed the allocated 8kg hand luggage allowance, an excess charge will be charged and the Passenger will be allowed to carry the equipment pertaining to lenses and cameras to the aircraft. The bag will be tagged with a SkyCheck tag and will be placed on the SkyCheck facility.
- Advance arrangements must be made no later than 72 hours prior to departure.
- Musical instruments, e.g., cello, harp, guitar, violin, etc. are not permitted in the aircraft cabin and are accepted only as Checked Baggage for placement in the hold compartment.
- This forms part of the free baggage allowance and the applicable excess baggage charge shall apply if it exceeds
- This type of baggage shall have a “Fragile” sticker attached and the Passenger shall be required to sign a Limited Release tag.
- Advance arrangements must be made no later than 72 hours prior to departure.
- The musical instrument must be in its hard-shell case for appropriate protection.
Extra Seat for Diplomatic Baggage in the Cabin
Holders of a Diplomatic passport or a laissez-passer diplomatic travel document are permitted to purchase the seat next to them for use of a bag being accommodated in the cabin and is calculated by adding the length + width + height as follows:
|Business Class||Economy Class|
Trunks and crates are not allowed. The kilograms placed on the seat will not be deducted from the total free checked baggage allowance. Items placed on a seat must be adequately packed to prevent damage.
The diplomatic cabin bag may not obstruct any view out of the cabin window or any emergency exit path. The bag may not be taller than the seat back and may not obstruct any ordinance sign. The seatbelt shall be strapped over the top of the bag only, should this not be done the bag may not be transported in the cabin.
Only Diplomatic Baggage may be kept on a seat, no other bag may be kept on a passenger seat and must be pre-confirmed in the same PNR as a special service request IATA code DIPB prior to ticket issuance no later than 72 hours prior to departure, subject to seat availability.
Notify the baggage service agent prior to leaving the airport. A missing bag file will be opened in the baggage tracing system to assist with the recovery of your bag and you will be given a file reference number.
A twenty one (21) day tracing period is required for us to locate the baggage before a final claim process can commence. Should the bag be located, a baggage service agent will contact you to arrange its return.
When International or Domestic Checked baggage is delayed, the baggage service agent may authorise interim expenses to purchase essential items such as toiletries necessary for immediate use only to Passengers who do not reside in the city where the delay of the baggage occurred.
This "first need" expense can be up to an allowance of three hundred and fifty South African Rand (ZAR350) per day after twelve (12) hours until the Passenger is in possession of the Checked Baggage and limited to five (5) days. The Passenger needs to purchase the “first need” items and receipts for payout are required and will be deducted from the final claim settlement if the Baggage is not located.
To obtain a reimbursement of expenses, submit the Airlink Baggage Claim form with the supporting documentation as listed in the claim form within thirty (30) days of authorisation on e-mail to [email protected]
Certain events, such as adverse weather conditions, technical problems with baggage handling or a baggage label being torn off, can potentially lead to baggage not arriving at the destination airport at the same time as the Passenger. Airlink will take all necessary measures to reunite you with your baggage as quickly as possible.
Should a Passenger be unable to find one or more of their bags on arrival, this should be reported immediately to the local baggage service desk so that an official report can be filed. Airlink will require exact details of the contents of your baggage, the Passenger’s name, address, contact details and the description of your baggage. Airlink will issue a “Property Irregularity Report PIR” document together with a reference number. The Passenger must keep the PIR to track their request.
Airlink will search for the missing baggage with the help of a worldwide baggage tracing system to which several hundred Airlines are affiliated. The baggage service agent will be able to tell the Passenger of any progress in tracing the bags. The telephone number will be on the written confirmation of the lost baggage report together with a reference number (e.g. MQP4Z12345) which will be required for identification. As soon as your baggage is located, Airlink will contact the Passenger to arrange its return.
Please take particular note to Clause 10.1 (Baggage general) regarding:
- Adequate travel insurance,
- Fragile, Perishable and Valuable items,
The Airline will not be liable for damage to Unchecked Baggage unless caused by our gross negligence or wilful misconduct which must be reasonably proved by the Passenger. Damages caused to any Checked Baggage which exceeds the applicable free baggage allowance shall not be liable to compensation.
Damage to Checked Baggage should be reported to and viewed by the baggage service agent immediately after the arrival of your flight where possible.
The Airline will not accept liability for damage to Baggage resulting from inherent defect, quality or vice of the Baggage. Likewise the Airline will not be liable for fair wear and tear of Baggage resulting from the usual and normal rigours of transportation by air.
The Airline will not be liable for damage to any item included in the Passenger’s Baggage which the Passenger is prohibited from including in terms of Clause 10.4 (Items Not Allowed In Passenger Baggage).
Damaged Baggage Process:
- The damaged baggage must be forwarded to Airlink Baggage Claims office at OR Tambo airport in Johannesburg. Take the damaged bag to your arrival airport and they will forward the damaged baggage on your behalf.
- The Airlink Baggage Claims supervisor will assess the extent of the damage for repair or possible replacement.
- The maximum replacement value will be one thousand, five hundred South African Rand (ZAR1 500.00).
- The onus lies with the Passenger to collect the bag after the repair work has been completed.
Where carriage of the Passenger’s Baggage is performed by successive IATA registered Airlines and either the Warsaw Convention or the Montreal Convention applies to that carriage, the Passenger is entitled to make a claim against the Airline if the Airline is the last Airline in that carriage, unless the Airline can prove that the damage occurred with a previous carrier.
In the event that the Passenger receives Checked Baggage without registering a complaint if applicable, the absence of such a complaint will be sufficient evidence that the Checked Baggage was received in good condition unless the Passenger proves to the contrary.
In the event that Passenger claims compensation from the Airline for mishandled Checked Baggage, the Passenger must notify the Airline as follows -
In the event Checked Baggage is damaged, the Passenger must report the damage in writing to the Airline upon arrival.
In the event items are missing from Checked Baggage, the Passenger must report this with the Airline in writing within seven (7) Days from the date of arrival at your destination.
In the event that lost Checked Baggage is not found within twenty one (21) Days from receipt of the written complaint, the Airline will compensate the Passenger according to the applicable international and national regulations and standards as described in this Conditions of Carriage.
An Airlink Passenger property claim form must be completed in English and sent back to our Baggage Claims department. Any missing forms or unfurnished information will delay the claim process.
The claim assessment takes up to twenty (20) Business days to process from date the completed claim form and all supporting documentation has been received by Airlink.
The final claim payment conversion rate varies according to currency fluctuation taken on the day of travel not payment.
The Passenger is advised to purchase insurance to cover instances where the actual value or replacement cost of the Baggage may exceed the Airline’s liability limitation.
All claims related to Missing, Delayed or Damage to Checked Baggage must be submitted in writing to:
Fax: +27 11 3901651; or
E-mail: [email protected]
The Airlink Passenger property claim form must have the following documents accompany it:
- Copy of the boarding pass
- Copy of the E-ticket Itinerary Receipt
- Copy of printed receipts for first need items (if applicable)
- Copy of baggage claim tags
- Banking details – Bank Accounts outside of South Africa
An official letter (the Airline will not be liable for any charges related to the official letter) from the bank confirming the banking details as follows:
- Full bank name
- Full physical address of bank
- Sort/ swift code
- Branch code
- IBAN code
- Type of account
- Account number
- Name of account holder (person submitting claim)
A penalty of four hundred South African Rand (R400.00) will be charged if the Forex is returned due to incorrect banking details.
NOTE: International payments can take up to thirty (30) days.
f) Banking details – Bank Accounts inside of South Africa
An official letter from the bank confirming the banking details as follows:
- Full name of bank
- Branch code
- Type of account
- Account number
- Name of account holder (person submitting the claim)
Note: no payment will be made on behalf of a person. Only the Passenger who travelled may submit a claim with their banking details unless the Passenger is a minor.
The compensation for Baggage claims shall be limited for International carriage, and in respect of which the Montreal Convention applies, to the national currency equivalent of one thousand one hundred and thirty one (1,131) Special Drawing Rights (SDR’s) as follows:
- All claims submitted must be substantiated by a sworn affidavit in the presence of a Commissioner of Oaths (the Airline will not be liable for any charges related to the affidavit),
- Authenticated, printed, documentary proof of purchase for the items claimed (original receipts) indicating the date of purchase and price of purchase.
- An annual depreciation rate of 10% will be deducted from the purchase of the items claimed.
If the weight of the Passenger's Checked Baggage is not recorded on the Baggage claim tag, the Airlink will assume that it is not more than the free Baggage allowance for the class of carriage concerned.
The compensation for Baggage claims shall be limited for Domestic travel within the borders of the Republic of South Africa, to 20 US Dollars per kilogram up to the maximum of the applicable free baggage allowance permitted for Checked Baggage.
In the event that Airlink Excess baggage charges were paid for missing baggage, we will reimburse the excess amount on presentation of a valid Airline payment receipt.
In the event that pilferage has occurred, the Passenger will be compensated on the assessed weight of the missing items calculated using the IATA Table of Weights, excluding items that are Fragile, Perishable or Valuable. Airlink does not accept liability for any items in Checked Baggage that are prohibited as per Clause 10.4.3
If the weight of the Passenger’s Checked Baggage is not recorded on the Baggage claim tag, the Airline will assume that it is not more than the free Baggage allowance for the class of carriage concerned.
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